Senior Manager, People & Culture Technology & Solutions - People & Culture

Mandarin Oriental Hotel Group is looking for a Senior Manager, People & Culture Technology & Solutions to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting edge of luxury experiences.

Mandarin Oriental’s Corporate Office in Hong Kong supports the Group’s global portfolio of hotels, resorts and residences. Our corporate teams collaborate across functions, regions and properties to develop scalable solutions that support our colleagues, strengthen operations and enable the Group’s continued growth.

About the job

Based at the Mandarin Oriental Corporate Office within the People & Culture Department in Hong Kong, the Senior Manager, People & Culture Technology & Solutions is responsible for the technical stewardship, governance, performance and continuous improvement of the Group’s global People & Culture application portfolio.

The role serves as the primary technology partner for Global People & Culture, translating business priorities into practical, secure and scalable technology solutions. It supports the full colleague lifecycle, including talent acquisition, onboarding, learning, performance, succession, rewards, engagement, workforce planning, colleague communications and colleague experience.

The Senior Manager, People & Culture Technology & Solutions reports to the Director, Customer Technology Solutions.

As Senior Manager, People & Culture Technology & Solutions, you will be responsible for the following duties:

• Act as the principal technology partner for Global People & Culture leaders, Centres of Excellence, regional teams and properties, translating business priorities into technology requirements, solutions and roadmap recommendations.
• Maintain an integrated view of the People & Culture application portfolio, including platforms, vendors, integrations, data flows, dependencies, lifecycle status, technical risks and improvement opportunities.
• Own the technical lifecycle, governance, performance and continuous improvement of designated People & Culture applications, including roadmaps, releases, upgrades, enhancements, testing, deployment and transition to support.
• Lead the technical workstreams for People & Culture implementations and transformation initiatives, coordinating business stakeholders, technology teams, vendors and implementation partners.
• Define technical and non-functional requirements covering areas such as architecture, cybersecurity, privacy, integration, data, access, performance, resilience, scalability, monitoring and supportability.
• Lead the technology components of solution evaluations, requests for information and proposals, demonstrations, proofs of concept, vendor due diligence and third-party technology risk reviews.
• Monitor application availability, vendor service levels, incidents, integrations and operational performance, ensuring appropriate ownership, escalation, root-cause analysis and follow-through.
• Lead vendor and contract management for designated applications, including service measures, performance reviews, contractual milestones, product roadmaps, technical risks and improvement actions.
• Partner with People & Culture stakeholders to improve workforce reporting, data quality, system controls, analytical capabilities and the consistency of data definitions and reporting practices.
• Maintain appropriate governance across system access, security roles, change control, data protection, segregation of duties, documentation, risk management and audit requirements.
• Identify opportunities to simplify processes, reduce manual work, improve colleague and manager self-service, strengthen controls and enhance the overall user experience.
• Support technology requirements relating to hotel openings, organisational changes, acquisitions and other Group transformation activities.
• Work with business, change and learning teams to support the adoption and sustained use of new or enhanced People & Culture solutions.
• Assess emerging technologies, including artificial intelligence-enabled solutions, against business value, risk, architecture, security and long-term supportability.

As Senior Manager, People & Culture Technology & Solutions, we expect from you:

• Approximately 8 to 12 years of relevant experience in People & Culture technology, HR systems, digital HR, People Systems, business applications, technology-enabled People & Culture operations or a related field.
• A bachelor’s degree in Human Resources, Business Administration, Information Systems, Technology Management or a related discipline. Relevant professional qualifications would be advantageous.
• Practical knowledge of People & Culture operating models, processes and the colleague lifecycle, including talent acquisition, onboarding, learning, performance, succession, rewards, engagement and workforce planning.
• Experience acting as a business owner, application owner or functional technology lead for enterprise systems and solutions.
• Experience managing application roadmaps, implementations, integrations, releases, upgrades, technical changes, testing and vendor relationships.
• Experience with People & Culture platforms such as Workday, SAP SuccessFactors, Workable, Docebo, employee intranet solutions, workforce analytics tools or related technologies would be advantageous.
• The ability to translate business needs into practical and scalable solutions in partnership with technology, architecture, cybersecurity, data and service-management teams.
• Experience delivering process simplification, automation, operational improvement or digital transformation across multiple locations or markets.
• The ability to manage competing priorities and communicate technical, data, security and risk matters clearly to both business and technical audiences.
• Experience influencing stakeholders and coordinating cross-functional teams, vendors and implementation partners within a matrix organisation.
• Experience in hospitality, luxury, travel, retail, consumer services or another service-led multinational environment would be advantageous.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay. When you work as hard as our colleagues do, it is important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive room rates for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to our colleagues globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on your length of service, role and location.

We’re Fans. Are you?