Robot Reconditioner

Description

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

What You'll Do:

The Robot Reconditioner team supports service operations by receiving returned units, evaluating their condition, and restoring them to like-new quality when possible. This role focuses on repairing, reconditioning, and preparing products for resale while ensuring quality standards are met. After completing reconditioning work, the associate may assist with assembly, support other repair activities, or work in different areas of the plant as directed. 

Whisker runs two daily shifts:

1st Shift: Monday–Friday, 6:00 AM – 2:30 PM
2nd Shift: Monday–Friday, 3:00 PM – 11:30 PM

Overtime and weekend work may be required.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

• Receives inbound shipments, unloads trucks, and moves products to designated locations
• Inspects, bench tests, and troubleshoots returned equipment to assess condition and determines disposition
• Accurately log receipts, serial numbers, condition, and other key details in Excel, the Miles database, and related systems
• Disassembles, cleans, repairs, and restores products to like-new condition
• Conducts final testing and quality control checks to ensure product performance
• Packages finished products for shipment
• Follows all company quality standards, work instructions, and build procedures
• Supports a positive work environment through initiative, teamwork, respect, and maintaining a clean workspace
• Cleans and sanitizes work areas, equipment, and returned products (PPE provided)
• Assists in other departments as needed, including assembly and sub-assembly
• Demonstrates flexibility by adapting to changing production demands and priorities
• Ability to move between multiple production lines and products throughout the day
• Performs additional duties as assigned

Requirements

What You'll Bring: 

• Comfortable working around litter and exposure to cat hair and dander
• Able to stand and walk for extended periods (Up to 8 hours per day)
• Capable of bending, climbing ladders, pushing, pulling, and reaching as needed
• Willing to work in varying temperature conditions
• Able to follow instructions and safely use hand and power tools
• Strong mechanical aptitude and manual dexterity are beneficial
• Maintains a positive, team-oriented attitude
• Organized, detail-oriented, and able to work efficiently
• Comfortable in a fast-paced assembly environment
• Demonstrates a willingness to learn and grow across different areas of the company
• Maintains confidentiality of proprietary information
• Exhibits professionalism in a fast-paced environment with frequent interactions and interruptions
• Builds and maintains strong, cooperative working relationships with team members
• Comfortable working in an environment with office pets (cats and dogs)

Not Required but Nice to Have:

• Working experience in a manufacturing environment is preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit, talk, or hear.  The team member is frequently required to use their hands to handle or feel.  The team member is occasionally required to stand, walk, and reach with hands and arms. The team member must continuously lift and/or move up to 50 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Benefits & Purrks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance discount
• 401K match
• Flexible spending accounts 
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top-of-the-line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing Education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

 Whisker will not ask you to interview with an AI chat bot. We ask that all interviewees refrain from using any AI tools during interviews with Whisker team members.