Manager – Estimating Quality Assurance

Job Description

Job Responsibilities

• Lead, mentor, and manage the Estimating Quality Assurance team to achieve performance and compliance goals
• Develop and implement programs for the systematic review of collision estimates to ensure adherence to internal standards
• Oversee the verification process to confirm that all estimates are written fairly and are supported by proper documentation for legal and internal compliance
• Analyze findings from team reviews to identify trends, report on compliance levels, and recommend process improvements to senior leadership at the field level
• Serve as the primary point of contact for escalations related to estimate quality and compliance
• Collaborate with insurance relations, training, and operations teams to develop and implement corrective action plans for collision centers
• Champion a culture of excellence and integrity, ensuring our commitment to fair costs with insurance partners is consistently met

Job Requirements

• Proven experience in a leadership role within the collision repair or insurance industry, with a focus on quality control or process compliance
• Bachelor’s degree in Business Administration, Automotive Technology, or a related field, or equivalent professional experience
• Expert-level knowledge of collision estimating practices, industry standards, and compliance requirements
• Strong leadership and team management skills with the ability to motivate and guide a team of specialists
• Exceptional analytical and problem-solving abilities to identify root causes and drive strategic improvements
• Excellent communication and interpersonal skills to report findings and collaborate effectively with stakeholders at all levels