John Deere

Builds farm, construction, and forestry machines

Technical Information Specialist - Technical Writer, Indaiatuba/SP, Customer Experience (CA)

Technical WritingUpdated on Nov 11

Full-timeIndaiatuba - State of São Paulo, BrazilIn-person

About the Job

Requirements

A completed degree in Engineering, a technologist field, Agricultural Sciences, or another technical field.
Advanced English proficiency, including broad vocabulary, good grammar, the ability to conduct meetings, negotiate, and provide training.
Thorough knowledge of engineering principles, theory, and practice.
Demonstrated technical experience troubleshooting systems, functions, and components.
Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly involving hydraulic, mechanical, electrical, and electronic systems.
Organization and decision-making skills and the ability to manage competing priorities.

Responsibilities

Provide technical and analytical leadership in developing operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for John Deere products.
Lead and contribute to enterprise innovation and strategy initiatives supporting standards, automation and artificial intelligence, and advanced diagnostic solutions.
Partner with product engineering and customer support representatives to identify and define solutions that improve product troubleshooting pain points, technician efficiency, and customer uptime.
Collaborate with product engineering and customer support organizations to define hardware, software, and technical information requirements that minimize time to diagnose and repair.
Support project leaders, lead technical information specialists, and training development specialists in creating and executing content development plans that meet quality, efficiency, and economic requirements.
Lead and conduct technical content reviews to support content quality and accuracy.
Provide work direction, mentoring, and training to local and remote authoring resources.

Desired Qualifications

Cross-functional experience in one or more areas including product design, manufacturing, quality, and/or product and customer support.
Experience and knowledge of Product Development and Customer and Product Support processes.
Experience developing and integrating process improvements using digital dexterity tools such as automation, artificial intelligence, and data and analytics.
Experience and knowledge of technical information development systems, processes, and tools.
Experience working with local and global teams.

We work to help life advance, and we are always looking for innovative people who can contribute to our mission. How about becoming part of our team?

Location: Brasil (BR) - São Paulo - Indaiatuba
Function: Customer Experience (CA)
Title: Technical Information Specialist (Technical Writer) - Indaiatuba/SP - 125673

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in Indaiatuba-SP, you will provide technical and analytical leadership in the development of operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for John Deere products.

Your responsibilities

Lead and contribute to enterprise innovation & strategy initiatives supporting standards, automations & AI, and advanced diagnostic solutions;
Work in partnership with product engineering and customer support representatives to identify and define solutions improving product troubleshooting pain-points, technician efficiency, and customer uptime;
Collaborate with product engineering and customer support organizations to define hardware, software, and technical information requirements minimizing time to diagnose and repair;
Support project leaders, lead technical information specialists, and training development specialists to create and execute content development plans that meets quality, efficiency, and economic requirements;
Lead and conduct technical content reviews supporting quality and accuracy of content;
Provide work direction, mentoring, and training to local and remote authoring resources.

What Skills You Need

Complete degree in Engineering, Technologist, Ag/Ag Sciences, or other technical fields;
Advanced English: broad vocabulary, good grammar, conducts meetings, negotiates and provides training;
Thorough knowledge in engineering principles, theory, and practice;
Demonstrated technical experience troubleshooting systems, functions, and components;
Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems;
Proven organization skills, decision making, and ability to manage competing priorities.

What Makes You Stand Out

Cross-functional experience across one or more areas including product design, manufacturing, quality, and/or product & customer support;
Experience and knowledge of Product Development and Customer & Product Support processes;
A team player who helps to build a highly engaged and energized work environment;
Experience developing and integrating process improvements through application of digital dexterity tools, such as automations, AI, data & analytics;
Experience and knowledge with technical information development systems, processes, and tools;
Experience working with local and global teams.

Our Main Benefits

Variable compensation
Health Insurance
Dental Plan
Life Insurance
Private Pension Plan
Vision Care Benefit
Vaccination reimbursement
Corporate University
TotalPass
Depending on the location, on-site cafeteria, meal voucher, or food allowance
Pharmacy assistance
And more

Our Recruitment Process

The selection process begins with your application. For some positions, additional assessments may be required. You will have the opportunity to meet members of the team during the interview stages!

Our recruitment process is flexible in terms of timing, so there is no need to worry. Our Talent Acquisition team is committed to providing you with the best possible candidate experience. We carefully review all applications and provide feedback at every stage of the process. In addition, all guidance and next steps will be shared via email.

About John Deere

John Deere is a global leader in providing advanced products, technology, and services for customers who play an essential role in agriculture, construction, forestry, and other industries. Our mission is to help meet the world’s growing need for food, fuel, shelter, and infrastructure, while promoting sustainability and preserving the planet we call home.

We innovate to drive productivity and protect our planet—and we invite you to be part of this journey. Together, we will create, test, and challenge ourselves so that life can keep moving forward. 💚

About the Company

John Deere

Builds farm, construction, and forestry machines

John Deere builds tractors, combines, and other farm machines, along with equipment for construction, forestry, road building, and lawn care. Many of its machines use GPS guidance and cameras to steer themselves and spray only the weeds they detect, and farmers track each field and machine through its Operations Center app. Deere sells machines, replacement parts, and repair service through a worldwide network of independent dealers, which handle sales, servicing, and trade-ins in their local areas. Deere & Company was founded in 1837 by blacksmith John Deere, whose steel plow cut through sticky prairie soil, and is based in Moline, Illinois.

Company size: 10,001+
Company stage: IPO
Headquarters: Moline, IL
Founded: 1837

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