Operations Manager - Integration and Delivery Tools Platform

Job Description

Your responsibilities 

• Own the operational stability of the Integration and Delivery Tools platform across all squads, and act as the escalation point for platform-level incidents.
• Design, document and run the oncall and live-support model for the integration side, and take part in the oncall rotation yourself.
• Lead major incident calls and post-incident reviews; drive RCA, problem management and the closure of systemic remediation.
• Audit and improve monitoring and observability (Datadog), with clear ownership, meaningful alerts and reduced alert noise.
• Define and track SLAs, SLOs and platform KPIs, and use dashboards and trends to anticipate risks and steer improvements.
• Plan and run disaster recovery and resilience exercises, and close the gaps they reveal.
• Drive performance and resilience testing together with the squads, and apply quality gates for critical journeys and releases.
• Plan cloud capacity and seasonal readiness, and contribute to FinOps and cost optimisation of the platform.
• Coordinate squads, vendors and business stakeholders during escalations and outages, and keep incident hygiene and ticket quality high.
• Contribute to the platform operations strategy together with the Platform Lead and architects, and coach squads on an operations assurance mindset.

Qualifications

Required key competencies and qualifications 

• At least 5 years of hands-on experience in operations, SRE or platform engineering, running production systems of large enterprise applications.
• At least 3 years of experience leading or coordinating teams, incident response or operational workstreams (line management is not required).
• Strong hands-on experience with monitoring and observability tooling, ideally Datadog, including alerting design and dashboards.
• Solid understanding of SRE principles: SLOs, SLAs, error budgets, incident, problem and change management.
• Experience with cloud environments and planning for capacity, resilience, disaster recovery and cost (FinOps).
• Practical experience in performance and resilience testing, or a background in QA or test leadership with a strong operations focus.
• Proven ability to define and implement operational processes (oncall, runbooks, RCA, post-incident reviews).
• Strong analytical and problem-solving skills, able to investigate incidents across multiple data sources.
• Excellent communication and stakeholder management skills for technical and non-technical audiences.
• Fluent English, written and verbal; based in Romania.

Nice to have 

• Familiarity with integration platforms, ideally MuleSoft, and API-based (Apigee) architectures.
• Experience with release governance and CI/CD pipelines.
• Experience in chaos or failover drills and seasonal peak readiness programs.
• Scripting and automation skills to reduce operational toil.

Additional Information

What we offer at METRO.digital?  

• Hybrid and agile work: thrive in a flexible, multicultural environment.  

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.  

• People development: when you grow so do we!  

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.  

• Support with individual solutions:

We are people-caring! We offer support whenever you need it - at every stage of your professional journey.  

We offer support whenever you need it - at every stage of your professional journey.  

Want to know more about all our benefits? Discover more here.   

Let´s connect soon. Apply for the role now!  

Position grade within our career framework: Operations Manager (Md8).