S

Stripe

Builds payment software for internet businesses

Strategy & Operations Business Partner - Customer Success

Full-Time
$155.8k - $233.6k/yr
Senior
Chicago, IL, USA
In Person
Business & StrategyBusiness Operations

About the job

Requirements
  • At least 7 years of work experience, with a significant portion in strategic or operational roles at high-growth technology companies or in consulting.
  • Ability to scope undefined operational problems, design solutions, and drive them to completion with minimal oversight.
  • Experience in operational design, strategic planning, and reporting.
  • Ability to work independently with minimal oversight and meet deadlines.
  • Experience working cross-functionally with senior stakeholders and presenting an independent perspective.
  • Technical proficiency with AI tools to automate workflows as needed.
  • Strong analytical rigor, including directly owning data and metrics, conducting analyses, and pressure-testing assumptions without relying on a dedicated analytics partner.
  • Ability to manage technical resources and translate business needs into requirements.
Responsibilities
  • Work cross-functionally to analyze and troubleshoot system challenges.
  • Define operating models for new Customer Success specialisms, including metrics, processes, and cross-functional ways of working.
  • Design and implement AI-enabled workflows that improve Customer Success Manager efficiency, scalability, and customer impact.
  • Analyze and investigate system operations and workflow management.
  • Translate business needs into scalable technical solutions and lead implementation from requirements through delivery.
  • Develop scalable, automated reports and dashboards for business and leadership reporting, reducing manual effort and operational overhead.
  • Oversee management of Customer Success Manager territories.
  • Improve business processes through data-driven decision-making.
  • Define and monitor annual and quarterly objectives and key results.
  • Prepare materials for quarterly business reviews and other leadership meetings.
Desired Qualifications
  • Experience working with go-to-market teams, including Customer Success.
  • Proficiency in SQL.

About the company

Stripe builds payment software that businesses of all sizes plug into their websites and apps to accept money online and in person. After its public launch in 2011, it won over internet startups by letting developers start taking payments with a few lines of code. Businesses use it to take cards and digital wallets, block fraud, bill subscriptions, and pay out sellers on online marketplaces, while Stripe earns a fee on each payment plus charges for add-on tools. Irish brothers Patrick and John Collison founded Stripe in 2010, and it is based in South San Francisco, California, and Dublin, Ireland. In 2016, John Collison, then 26, became the world's youngest self-made billionaire.

Company Size

5,001-10,000

Company Stage

Private

Total Funding

$8.7B

Headquarters

South San Francisco, California

Founded

2010

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Simplify's Take

What believers are saying

  • February 2026 results: Stripe processed $1.9 trillion in 2025, up 34%, roughly 1.6% of world GDP.
  • Equity keeps gaining value: a February 2026 employee share sale valued Stripe at $159 billion, 74% above a year earlier.
  • AI leaders run on Stripe: it says 88% of the Forbes AI 50 companies, including OpenAI and Anthropic, use it.

What critics are saying

  • Cashing out depends on company-run share sales: Stripe's leaders called staying private "a growing advantage" in August 2026.
  • A big AI shopping launch faltered: OpenAI scaled back ChatGPT's Instant Checkout, built with Stripe, in March 2026.
  • Washington is watching who it cuts off: the FTC warned Stripe in March 2026 against dropping customers over their beliefs.

What makes Stripe unique

  • Many founders start on Stripe: it says 25% of new Delaware corporations are created through Atlas, its company-setup service.
  • It owns a crypto payments arm: Stripe paid $1.1 billion in 2025 for Bridge, which moves money in dollar-pegged stablecoins.
  • Software is a second business: February 2026 projections put Stripe's billing and tax tools on a $1 billion annual pace.

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Benefits

  • Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes' financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
  • Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
  • A principled approach to food - The food program holds a special place in Stripe's history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
Stripe
Oct 18th, 2026
Stripe accelerates international expansion and product development with new round of funding

Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for businesses of all sizes.

Crypto.com
Oct 15th, 2026
Stripe partners with Plasma to scale stablecoin cards across 100+ countries.

Stripe partners with Plasma to scale stablecoin cards across 100+ countries. News Thu, 15 Oct 2026 18:59:58 UTC 2 hours ago Stripe Crypto joins forces with Plasma to design and deploy multi-currency stablecoin cards tailored for users and businesses. Through this joint development, the platform will enable direct payments using existing balances without the need for unnecessary prior conversions. The infrastructure will support digital assets such as USDC, OUSD, and regulated stablecoins, integrating with fiat currencies like the US dollar, euro, Brazilian real, and Mexican and Colombian pesos. This partnership marks a key step in the adoption of hybrid Web3 payments. By eliminating intermediaries and foreign exchange frictions, companies will be able to issue cards backed by digital dollars with automatic settlement in the merchant's local currency. The project addresses the rise of digital money instruments, aligning with projections from global firms estimating an annual stablecoin payment volume close to $50 billion by the end of the decade. Currently operational in over 30 markets, the network plans to expand the rollout of these stablecoin cards to more than 100 countries heading into 2027, consolidating a unified global infrastructure. ... Continue reading the full article at the original source below. This content is automatically aggregated. Full credit goes to the original publisher (crypto-economy.com).

Financial IT
Oct 15th, 2026
Stripe and Plasma co-develop a new multi-currency card experience.

Stripe and Plasma co-develop a new multi-currency card experience. * Payments * 15.10.2026 02:23 pm Stripe and Plasma today announced a collaboration to launch multi-currency stablecoin cards, making it easier for people and businesses to spend across currencies and markets. Built in close partnership with Plasma as a design partner, the aim is to make everyday spending simpler. Cardholders will be able to use the currencies they already hold, reduce unnecessary conversions and FX costs, and spend abroad as easily as they spend at home. Plasma is building the financial account for people whose lives span countries, assets and businesses, starting with everyday spending. As a design partner, Plasma will work with Stripe to shape a multi-currency card experience around how these customers manage and use their money across borders. "We're building Plasma for people whose lives and finances span countries. Partnering with Stripe gives us the opportunity to develop multi-currency cards around how those people actually live and spend, with a simple ambition: spend like a local, anywhere."- Paul Faecks, CEO of Plasma "Stablecoins make it possible to hold and move money globally. We're working with Plasma to bring that same flexibility to spending, giving businesses the infrastructure to offer cards across currencies and markets without having to build it themselves." - Henri Stern, Head of Stripe Crypto and Cofounder & CEO of Privy Stripe is expanding its stablecoin card infrastructure to support more currencies and stablecoins, giving businesses greater flexibility to build card products for customers operating across markets. The expanded capabilities will support: * Fiat currencies: USD, BRL, EUR, MXN, and COP * Stablecoins: OUSD and eligible GENIUS-ready stablecoins * Markets: Available in 30+ countries today, with plans to expand to 100+ countries in 2027 A cardholder holding euros, for example, will be able to spend directly in euros without converting through dollars first. Businesses operating across markets can issue cards denominated in currencies that match their spending needs, helping reduce unnecessary FX costs. The launch marks the first step toward a broader multi-currency experience. Stripe and Plasma are toward enabling cardholders to spend across multiple balances, with the appropriate currency selected automatically at the point of purchase. The partnership brings Stripe's fiat and crypto infrastructure and Plasma's product together to develop a card experience around how people live and spend across countries. With multi-currency support, people and businesses will be able to spend with stablecoin-backed cards across more currencies and markets.

GlobeNewswire
Oct 15th, 2026
Stripe and Plasma co-develop a new multi-currency card experience.

Stripe and Plasma co-develop a new multi-currency card experience. Plasma joins as design partner as stablecoin cards expand beyond the dollar, supporting EUR, BRL, MXN and COP across 30+ countries. October 15, 2026 09:20 ET | Source: Plasma San Francisco, Oct. 15, 2026 (GLOBE NEWSWIRE) - Stripe and Plasma today announced a collaboration to launch multi-currency stablecoin cards, making it easier for people and businesses to spend across currencies and markets. Built in close partnership with Plasma as a design partner, the aim is to make everyday spending simpler. Cardholders will be able to use the currencies they already hold, reduce unnecessary conversions and FX costs, and spend abroad as easily as they spend at home. Plasma is building the financial account for people whose lives span countries, assets and businesses, starting with everyday spending. As a design partner, Plasma will work with Stripe to shape a multi-currency card experience around how these customers manage and use their money across borders. "We're building Plasma for people whose lives and finances span countries. Partnering with Stripe gives us the opportunity to develop multi-currency cards around how those people actually live and spend, with a simple ambition: spend like a local, anywhere."- Paul Faecks, CEO of Plasma "Stablecoins make it possible to hold and move money globally. We're working with Plasma to bring that same flexibility to spending, giving businesses the infrastructure to offer cards across currencies and markets without having to build it themselves." - Henri Stern, Head of Stripe Crypto and Cofounder & CEO of Privy Stripe is expanding its stablecoin card infrastructure to support more currencies and stablecoins, giving businesses greater flexibility to build card products for customers operating across markets. The expanded capabilities will support: * Fiat currencies: USD, BRL, EUR, MXN, and COP * Stablecoins: OUSD and eligible GENIUS-ready stablecoins * Markets: Available in 30+ countries today, with plans to expand to 100+ countries in 2027 A cardholder holding euros, for example, will be able to spend directly in euros without converting through dollars first. Businesses operating across markets can issue cards denominated in currencies that match their spending needs, helping reduce unnecessary FX costs. The launch marks the first step toward a broader multi-currency experience. Stripe and Plasma are toward enabling cardholders to spend across multiple balances, with the appropriate currency selected automatically at the point of purchase. The partnership brings Stripe's fiat and crypto infrastructure and Plasma's product together to develop a card experience around how people live and spend across countries. With multi-currency support, people and businesses will be able to spend with stablecoin-backed cards across more currencies and markets. About Plasma Plasma is building the financial account for people whose lives span countries, assets and businesses. Its app, Plasma One, gives users a global dollar account and card for spending, sending and earning, starting with everyday spending. For more information, visit plasma.org About Stripe Stripe is building programmable financial services for millions of businesses globally. Millions of companies use Stripe to accept payments online and in person, embed financial services, power custom revenue models, and build a more profitable business. Headquartered in San Francisco and Dublin, Stripe processes over $1.9 trillion of payments annually, equivalent to 1.6% of global GDP. Stripe users include all of the top AI companies, 90% of the Dow Jones Industrial Average, and 88% of the Forbes AI 50. Through its scale and investments in R&D, particularly artificial intelligence and stablecoins, Stripe accelerates the utility of frontier technology in the global economy.

SaasRise
Oct 15th, 2026
Stripe launches pay-as-you-go real-time Postgres sync at $0.0025 per row.

Stripe launches pay-as-you-go real-time Postgres sync at $0.0025 per row. SaasRise - Oct 15, 2026 Stripe has added a real-time Postgres sync option to its Data Pipeline product, charging $0.0025 per row with a 5,000-row free tier or a $100-per-month subscription for up to 50,000 rows. The move illustrates the payments platform's pivot toward usage-based pricing for high-volume data workloads while keeping its legacy warehouse plans on a flat-fee model. Why it matters. Stripe's per-row pricing for real-time PostgreSQL sync signals a maturation of usage-based monetization in the SaaS data-infrastructure space. By decoupling high-volume syncs from flat-fee plans, Stripe creates a scalable revenue engine that aligns pricing with customer value, a model that can boost expansion revenue and improve net-revenue retention.\n\nFor SaaS operators, the announcement provides a template for layering granular consumption fees onto existing product suites without alienating legacy customers. It also raises the bar for competitors, who must now consider how to price real-time data pipelines in a way that balances simplicity with the ability to capture incremental usage value. Key points. * Stripe adds real-time PostgreSQL sync to Data Pipeline, priced at $0.0025 per row * 5,000 rows per month are free; $100/month subscription covers up to 50,000 rows * Existing warehouse-sync plans stay at $65/month (or $50/month annual) * Pricing change is the 11th Stripe update in the past 12 months, averaging one every 58 days * Usage-based pricing creates a clear expansion path and may pressure competitors to adopt similar models Analysis. Stripe's introduction of a per-row pricing tier for real-time PostgreSQL sync reflects a strategic pivot toward consumption-based revenue that mirrors trends seen in cloud infrastructure and API platforms. Historically, SaaS firms have relied on flat-fee tiers to simplify buying decisions, but as data volumes explode, a one-size-fits-all price point can either leave money on the table or price out high-growth customers. By offering a low-cost entry point (5,000 free rows) and a clear, linear cost curve ($0.0025 per row), Stripe aligns its pricing with the economics of its target users - developers and product teams that need sub-second data freshness without building custom pipelines.\n\nFrom a GTM perspective, the move enables a dual-track approach: product-led acquisition through the free tier and sales-led expansion for larger sync volumes. This mirrors the "land-and-expand" playbook that has powered the growth of many PLG-first companies, but with a pricing granularity that can be directly tied to usage metrics in the CRM. The $100 subscription tier also provides a predictable spend bucket for mid-market customers, reducing friction in budgeting and procurement. Competitors that continue to rely on flat-fee data pipelines risk losing high-volume accounts to Stripe's more flexible model, especially as enterprises increasingly demand real-time analytics for decision-making.\n\nLooking ahead, the per-row model could serve as a testing ground for further modular pricing - think per-event streaming, per-query analytics, or tiered SLA guarantees. If adoption accelerates, Stripe may introduce volume discounts or bundled analytics services, deepening its moat in the payments-to-data pipeline value chain. For investors, the incremental ARR from usage-based syncs adds a high-margin, low-churn revenue stream that can improve overall gross margins and provide a more resilient financial profile amid macro-economic headwinds. The key question remains whether Stripe will extend this pricing philosophy to its other data products, effectively turning its entire data-pipeline suite into a usage-driven platform.