Senior Support Technician
First Focus
Senior Support Technician
First Focus
Managed IT services for mid-market firms
First Focus · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-07-03
Workplace: hybrid
Department: Support
Senior Support Technician
Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch break” is actually 2am, this one’s for you.
This role is different.
This is a day shift role aligned to Australian business hours, which means you can finally enjoy merienda like a normal human and maybe even experience sunlight again. Revolutionary stuff.
Who we are (and why you might actually like us)
First Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends across Australia, New Zealand, and the Philippines. We’ve been growing for over 15 years, profitably, sustainably, and without turning into a corporate circus.
We’re big on doing things properly. That means:
We hire smart people, give them proper support, and then, radical idea, let them do their jobs.
So what’s this role really about?
You’re not just another ticket jockey.
As a Senior Support Technician (we call this role a Client SME here), you’ll be the go-to technical brain for your clients. The person they trust. The one who actually understands their environment, not just someone who Googles error messages faster than everyone else.
You’ll work closely with Australian clients during their business hours, owning their environments, solving real problems, and occasionally being the hero (modest applause optional).
Why you’ll probably enjoy this
What you’ll be doing
Providing remote and phone-based support to Australian clients
What you’ll bring
A quick note on how we work
We care a lot about how people work together. Not in a “teamwork makes the dream work” poster way, but in a practical, everyday sense.
You’ll see our values in action here: we Live Curiously, Always Communicate, and Win Together. If you want the full story, have a look at our values here: https://www.firstfocus.com.au/about-us/
Benefits (the good stuff)
Office Locations:
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
The important bit (aka apply now)
If you’re tired of night shifts, tired of being just another ticket number, and ready to actually own your work and grow your career, this might be your moment.
Application Notice:
We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.
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Managed IT services for mid-market firms
First Focus is a managed service provider that delivers outsourced IT services to mid-market companies in Australia, New Zealand, and beyond. Its CORE offering combines AI implementation, business process automation, Essential Eight-aligned cybersecurity, data governance, and ongoing IT support as a single managed service, with additional capabilities in cloud migrations, unified communications, software/web development, and data services. It distinguishes itself through a broad, integrated service portfolio, a strong local footprint across major cities in AU/NZ and the Philippines, and a growth history built on acquisitions, now augmented by its integration with Integris to form a global SMB-focused MSP. Its goal is to be the trusted, all-in-one IT partner for mid-market organizations, providing an outsourced IT department and expanding its platform and geographic reach through strategic acquisitions and the Integris tie-up.
Explore more opportunities at First Focus