Account Management Specialist - Mid-Market
About the job
- View customer relationships as sales opportunities rather than simply managing them.
- Be able to make proposals and close naturally during renewals and upsells.
- Prioritize work using metrics such as revenue and conversion rate.
- Adapt quickly when strategy changes and proactively identify and pursue work beyond what is assigned.
- Communicate credibly with customers and explain complex information clearly.
- Design and close renewals and upsells for assigned customer accounts.
- Analyze customers’ business goals and their use of Channel Talk to identify expansion opportunities.
- Proactively detect churn risks and develop and execute retention strategies.
- Lead customers’ adoption of ALF, the AI customer-response product, and connect adoption to tangible results.
- Collaborate with the product team to incorporate customer insights into product improvements and sales strategy.
- Experience in B2B sales, inside sales, or account management.
- Experience working with customers through onboarding or implementation of a SaaS product.
- Hands-on experience using Channel Talk in a professional setting.
About the company
Channel Talk is an AI-powered customer-messaging and CRM platform that provides a website chat widget, a unified inbox for customer conversations, AI chatbots and automation, CRM marketing, and team messaging with integrations for channels like WhatsApp. Conversations from the chat widget feed into a unified inbox where AI bots can respond and automate tasks, while CRM tools manage campaigns and contacts and team messaging supports internal coordination. It stands out by pairing cross-channel messaging, automation, and CRM features in one platform with a regional focus on Southeast and East Asia, and it originated from Walk Insights analytics tools before shifting to customer-communication software. The goal is to help businesses improve customer engagement and support by centralizing conversations, automating routine tasks, and coordinating marketing and sales across channels.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014
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Simplify's Take
What believers are saying
- July 2026 Qoo10 integration expands distribution across major Japanese marketplace workflows.
- August 2026 Bカート partnership widens B2B commerce reach and ALF usage.
- January 2025 funding and 2026 voice improvements support Voice ALF commercialization.
What critics are saying
- Intercom Fin, Zendesk AI, and Gorgias AI attack Channel Talk's core support-automation budget.
- ALF phone remains beta in 2026, delaying enterprise migrations and expansion deals.
- Salesforce absorbing Intercom would squeeze pricing power and make Channel Talk a niche tool.
What makes Channel Talk unique
- ALF spans chat and voice, with IVR and task automation across channels.
- 2026 integrations with Qoo10 and Bカート deepen Channel Talk's EC workflow moat.
- 24万社超 adoption and 98% retention signal sticky SMB and midmarket usage.
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Benefits
Flexible Work Hours
Hybrid Work Options
Unlimited Paid Time Off
Health Insurance
Phone/Internet Stipend
Company News
Channel Corporation, developer of the AI chat service "Channel Talk" for EC and B2B, raised ¥1.1 billion, bringing total funding to ¥5.1 billion. The round was led by Bon Angels Venture Partners, with participation from Laguna Investment and Altos Ventures. "Channel Talk" is used by over 180,000 companies, boasting a 98% retention rate. The AI agent function "ALF" was released in November 2024, with 1,000 companies implementing it, and plans for "Voice ALF" are underway.
Channel Corporation, the developer of the AI chat service "Channel Talk" for EC and B2B services, announced on the 24th that it has raised ¥1.1 billion in a funding round led by existing investor Bon Angels Venture Partners, with participation from Laguna Investment and new investor Altos Ventures. This brings their total funding to ¥5.1 billion. The service is used by over 180,000 companies globally, with a 98% retention rate. The new AI agent feature "ALF" will be officially released in November 2024.
Channel Corporation, the operator of the all-in-one AI business messenger "Channel Talk," has raised ¥1.1 billion in new funding, bringing its total funding to ¥5.1 billion. The round was led by existing investor BonAngels Venture Partners, with participation from Laguna Investment and new investor Altos Ventures. The funds will be used for further AI development, including the "Voice ALF" feature. Channel Talk is expanding its AI capabilities to enhance customer support and plans to increase hiring.
Channel Corp, the company behind AI business messenger Channel Talk, raised $8.5M in funding, totaling $39.3M. The round was led by BonAngels Venture Partners, with Laguna Investment and Altos Ventures. The funds will develop Voice ALF, an AI voice solution, and support global expansion. Channel Corp operates in 22 countries, with 25% of revenue from global markets, and established a U.S. subsidiary in 2022. CEO Siwon Choi aims to position the company as a leading SaaS provider globally.
Channel Corporation announced on the 28th that it has launched an interactive voice response (IVR) function that allows users to design phone consultation scenarios without development knowledge on Internet phones provided by the all-in-one AI business messenger "Channel Talk."