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Channel Talk

AI-powered customer messaging and CRM platform

Mid-Market Account Management Specialist

Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedHybrid

About the Job

Requirements

  • Views customer relationships as sales opportunities rather than simply accounts to manage.
  • Can confidently propose and close renewal and upsell opportunities.
  • Uses metrics such as revenue and conversion rates to prioritize work.
  • Adapts quickly when strategies change and proactively identifies and pursues opportunities beyond assigned work.
  • Communicates credibly with customers and explains complex topics simply.

Responsibilities

  • Directly designs and closes renewals and upsells for assigned customer accounts.
  • Analyzes customer business goals and product usage to identify expansion opportunities.
  • Proactively identifies churn risks and develops and executes retention strategies.
  • Leads customer adoption of the company's AI customer-response product, ALF, and connects adoption to measurable outcomes.
  • Collaborates with the product team to incorporate customer insights into product improvements and sales strategy.

Desired Qualifications

  • Experience in B2B sales, inside sales, or account management.
  • Experience working with customers through SaaS product onboarding and adoption.
  • Practical experience using ChannelTalk.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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