Customer Success Manager - DACH
About the job
- At least 6 years of experience in regional customer-facing roles such as Customer Success, Consulting, Solutions Architect, Solutions or Functional Consultant, Success Engineer, or similar.
- Experience driving success across consumption-based and seat-based business models, including understanding their expansion levers and success metrics.
- Technical fluency to understand and articulate artificial intelligence and machine learning concepts, application programming interface integrations, and software implementation patterns.
- Experience explaining and demonstrating technical products to varied audiences.
- Ability to identify growth opportunities and translate them into actionable expansion plans.
- Strong project management skills and ability to manage multiple customer relationships.
- Experience working in and building a growing region while navigating time zones with US-based headquarters.
- Fluency in German and English.
- A bachelor's degree or equivalent combination of education, training, and/or experience; relevant field of study as demonstrated through coursework, training, or professional experience.
- Build strategic relationships with key DACH customer decision-makers, understand their business objectives, and identify optimization and expansion opportunities.
- Develop expertise in Anthropic products, including the API, Claude for Enterprise, and Claude Code, and guide customers on technical nuances and best practices.
- Use customer and regional knowledge to proactively plan usage, understand current and future consumption and adoption, and connect usage to customer value.
- Monitor usage patterns, identify optimization opportunities, and address underutilization across consumption-based API and seat-based products to maximize value from contracted commitments.
- Socialize Anthropic’s product roadmap, raise awareness of new products, and engage Product PMs as the voice of DACH customers.
- Document and quantify customer value through business outcomes, return on investment, and impact metrics to build internal business cases for continued and expanded investment.
- Identify un-onboarded use cases and business lines, and partner with customers to discover applications for Claude across departments, teams, and workflows.
- Develop and execute change management strategies, including Train the Trainer programs, Center of Excellence development, and organizational enablement, to drive end-user adoption and maximize customer value.
- Own the customer experience throughout the lifecycle by maintaining account and success plans tied to customer objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between customers and Anthropic.
- Develop EMEA-specific processes, playbooks, and best practices that account for regional business cultures, and build Anthropic’s brand and customer relationships as a member of the Customer Success team.
About the company
Anthropic focuses on AI research to build reliable, interpretable, and steerable AI systems. Its main product, Claude, is an AI assistant designed to handle tasks at any scale for clients across industries, delivered through deployment and licensing along with specialized AI R&D services. Claude works by combining natural language processing, human feedback, reinforcement learning, and interpretability techniques to produce a capable, controllable AI assistant that can assist with a wide range of tasks. The company differentiates itself from competitors by prioritizing safety, transparency, and controllability—emphasizing reliability, interpretability of model behavior, and user-controlled steerability in its AI systems. Anthropic’s goal is to make AI systems that people can trust and efficiently use to improve operations and decision-making across sectors.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
$224.8B
Headquarters
San Francisco, California
Founded
2021
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Simplify's Take
What believers are saying
- Revenue hit $11.5 billion in Q2 2026, after 12-fold 2025 growth.
- Anthropic expects second straight quarter of adjusted operating profit in 2026.
- Broadcom will lend up to $42 billion, funding chip access before IPO.
What critics are saying
- Anthropic owes $518 billion in cloud commitments; contract defaults accelerate payments.
- Two customers drove nearly a quarter of 2025 revenue, inviting sudden churn.
- OpenAI, DeepSeek, and Alibaba undercut Claude on price; safety failures create existential liability.
What makes Anthropic unique
- Claude Sonnet 4.6 ships 1M-token context and full-stack coding tools.
- Anthropic pairs frontier models with safety research and public risk disclosures.
- Claude runs across AWS, Google Cloud, Microsoft Azure, and Anthropic API.
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Benefits
Flexible Work Hours
Paid Vacation
Parental Leave
Hybrid Work Options
Company Equity
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↑ 2%FTX's bankruptcy estate sold its 8% stake in Anthropic for $1.3 billion in 2024, a deal that looked profitable at the time. The AI company has since raised funds at a $965 billion valuation, meaning the stake FTX sold would now be worth between $60 billion and $77 billion on paper. The biggest buyer was ATIC Third International Investment, linked to Abu Dhabi's Mubadala fund, which paid nearly $500 million. Jane Street, where FTX founder Sam Bankman-Fried previously worked, bought $100 million worth. Other buyers included Fidelity, Ford Foundation, and HOF Capital. FTX creditors have recovered 103% to 120% of their claims, totalling roughly $10 billion across five payment rounds. However, claims were valued at November 2022 prices, when bitcoin traded around $16,000, meaning customers won't benefit from subsequent crypto appreciation or Anthropic's massive valuation increase.
Broadcom has agreed to lend Anthropic up to $42 billion to finance infrastructure spending, according to the AI company's IPO filing. The convertible debt could fund roughly a third of Anthropic's $125.2 billion commitment for a five-year lease of tensor processing unit computing capacity. Anthropic is expected to become Broadcom's largest customer in its chip design business next year. The arrangement mirrors strategies used by Nvidia, which has leveraged its balance sheet to boost chip sales. The filing disclosed potential conflicts of interest, as Broadcom's dual role as hardware supplier and financing partner could affect Anthropic's access to computing power. Broadcom projects AI semiconductor revenue of approximately $115 billion in fiscal 2027 and $230 billion in fiscal 2028. The financing arrangement allows Broadcom to designate a financing partner, and the debt could convert into Anthropic shares.
Akamai Technologies announced an $11.6 billion, seven-year agreement with AI company Anthropic, which will use Akamai Cloud's infrastructure to support its CPU workloads. The deal includes provisions to expand by another $9 billion, potentially reaching $20 billion. Akamai also issued warrants to Anthropic that could represent roughly 5% of its outstanding shares. The Massachusetts-based cloud computing and cybersecurity firm had already secured $2.8 billion in multi-year cloud infrastructure commitments this year. Shares jumped over 20% following the announcement and are up 45% over the past year. The agreement will require $5.5 billion in new capital expenditures, with $1.7 billion realised in the fourth quarter. Analysts see significant upside, with a mean price target representing 44% potential gains from current levels.
Billionaire investor Bill Ackman praised AI startup Anthropic as "perhaps the greatest business story I've ever seen" but said his hedge fund Pershing Square likely won't invest in the company. Speaking to Bloomberg TV on Wednesday, Ackman lauded Anthropic's revenue growth and Claude product. However, he explained his fund prefers predictable, capital-efficient businesses like Microsoft, Visa, and Mastercard rather than fast-growing companies consuming substantial capital. He also questioned whether frontier AI models can maintain their advantage against lower-cost alternatives. Anthropic reportedly achieved nearly $4.6 billion in 2025 revenue, up 12-fold, but net losses reached $42 billion. The company is targeting a $2 trillion valuation in its planned IPO later this year. Pershing Square currently holds shares in Meta, Amazon, and Microsoft.
OpenAI has launched a marketplace allowing customers to retire spend commitments through 32 partners, mirroring AWS Marketplace's model. The move signals OpenAI's strategy to win through merit rather than coercion. By including Baseten, which provides access to open models, OpenAI demonstrates willingness to embrace competing models. This contrasts with Anthropic's approach, which blocks Claude Pro users from integrating with certain tools. The marketplace features caveats: only a fixed percentage of spend applies up to a cap, eligibility varies by customer and product, and billing occurs directly through partners. There's no self-service option at launch. The development positions OpenAI to benefit from customer decisions beyond model selection, potentially making its contract central to software purchasing decisions. This shift suggests AI labs are becoming the new cloud providers, whilst traditional cloud providers risk becoming less relevant to technology adoption decisions.