Tesla

Makes electric cars, robotaxis and grid batteries

Market Attendant Lead - Robotaxi Charging

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

Previous experience working in a lead role focused on customer service or property management.
Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
Attention to detail and adherence to standards.
Experience coordinating in fast-paced environments and teams.
Organizational and multitasking abilities.
Ability to maintain a flexible attitude toward critical tasks.

Responsibilities

Lead and adapt attendant training to ensure adherence to safety and excellence standards.
Rotate daily field visits throughout the market for training and quality control across multiple locations.
Partner with vendors on staffing and improvements.
Meet vendors on site and triage critical charging-infrastructure repairs.
Help implement long-term solutions to prevent future challenges based on feedback.
Drive key metrics to spot potential trends and identify actions needed.
Work closely with the Network Operations Center, Energy Service, and Procurement teams to define and meet Service Level Agreements (SLAs).

Category	Charging
Location	Houston, Texas
Requisition ID	288269
Type	Full-time

Job Description

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network. <br><br>The Market Attendant Lead, Robotaxi Charging is responsible for training and performance validations of attendants at high usage Supercharger sites. You will drive seamless charging by managing vendors and coordinating with internal teams for operational excellence across the network.<br>

Job Responsibilities

Lead and adapt attendant training to ensure adherence to standards for safety & excellence
Rotate daily field visits throughout market for training and quality control across multiple locations
Partner with vendors on staffing and improvements
Meet vendors on site and triage critical charging-infrastructure repairs
Help implement long-term solutions to prevent future challenges based on feedback
Drive key metrics to spot potential trends and identify actions needed
Work closely with Network Operations Center, Energy Service and Procurement teams to define and meet Service Level Agreements (SLAs)

Job Requirements

Previous experience working in a lead role focused on customer service or property management
Proficient with Microsoft Outlook, Excel, PowerPoint, Word
Impeccable attention to detail and an eye for efficiency and adherence to standards
Great communication skills to relay information across multiple stakeholders in a timely manner
Experience coordinating in fast-paced environments and teams
Superb organizational skills with strong multi-tasking abilities
Focused personality while maintain a flexible attitude towards critical tasks

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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