Sales Support Specialist

Job Title:

Specialist, Sales support- Bilingual

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Career Path Policies:

The game-changers must have the approval of his or her immediate supervisor to apply for the call.

•Required tenure: 6 months.

•Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).

•Must not have active disciplinary actions.

•The game-changer may participate in only one process at a time.

•Comply with the learning paths of the Corporate University.

•Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.

•If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.

•The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.

•Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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