Supervisor Product Complaints

Job Summary

The Supervisor Product Complaints role is responsible for overseeing staff and managing the product complaint investigation process, including ensuring proper workload distribution and performance management. They provide guidance to complaint personnel on day-to-day work to ensure investigation consistency and compliance.

Job Description

MAJOR RESPONSIBILITIES:

• Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
• Participate in initiatives that continuously improve the complaint handling process to enhance quality, efficiency, and productivity
• Generate reports and analyze complaint data based on business needs
• Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
• Support internal and external audits related to complaint management and compliance
• Management Responsibilities:
  • Oversee daily team operations, providing hands-on support when necessary
  • Allocate resources, manage schedules, and ensure compliance goals are met
  • Recruit, train, and develop individual contributors to support business objectives and drive long-term success
  • Drive results through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, and reviews

MINIMUM JOB REQUIREMENTS:

Education:

• High School Diploma or equivalent.

Certification / Licensure:

• None

Work Experience:

• 2+ years of experience in the medical device or pharma industry, experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP.

Knowledge / Skills / Abilities:

• Position may require up to 10% travel.

PREFERRED JOB REQUIREMENTS:

Education:

• Bachelor’s Degree.

Certification / Licensure:

• None

Work Experience:

• 1+ years of people management experience, leading a compliant and engaged team in a regulated setting
• Intermediate experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with SAP or similar complaint investigation software

Knowledge / Skills / Abilities:

• None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$73,000.00 - $110,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.