Inactive

Volunteers of America Northern California & Northern Nevada

Nonprofit housing, employment, and recovery services

Support Staff - Single Program, Support Staff

Residential & Direct SupportPosted on Nov 4

Full-timeMather, CA, USA$20 /hrIn-person

About the Job

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions and provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions to work with clients with varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills are required.
A valid California driver's license and ability to meet the organization's insurance carrier guidelines are required.
Must pass all required background clearances in accordance with agency, county, state, and federal standards.
CPR and First Aid certification is required within 90 days of employment; all required training and health clearances must be completed and maintained.
Teamwork, oral and written communication, assisting others, organizational, computer, analytical, and decision-making skills are required.
Ability to lift and move up to 50 pounds; frequently stand, walk, bend, stoop, and sit; occasionally kneel; and regularly climb stairs.
Physical ability to safely maneuver a client's weight distribution during an emergency and move quickly to assist clients.

Responsibilities

Explain program rules and regulations to residents and facilitate their observance.
Coordinate meal preparation and service, bed and sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to clients and coworkers as needed.
Maintain daily reports with statistical information.
Perform housekeeping and maintenance tasks as needed, prepare rooms for the next resident, and maintain staff-area cleanliness to meet city and county health and sanitation requirements.
Respond to client questions and concerns.
Perform clerical duties during shifts, including answering the telephone, recording messages, and filing as needed.
Maintain clear, thorough, routine communication with residents.
Perform other duties as assigned.
Support VOA staff in implementing plans to help residents successfully complete the program.
Model positive behavior as clients work toward self-sufficiency.
Document and report client concerns or infractions that may affect program security; complete shift logs, observation logs, and incident reports.
Monitor program equipment and supply inventory and take appropriate action to replace or restock items.
Obtain approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs that affect performance standards.
Follow staffing schedules to ensure adequate and safe coverage and accomplish program objectives.
Communicate with on-site staff, the Program Supervisor, service providers, and external county, state, and city program representatives as required.
Direct available resources as required.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Program Supervisor with department orientation and training of new employees as requested.
Identify ongoing training needs for new and existing staff and report them to management.
Provide information and support as part of the development team to improve quality operations.
Maintain working knowledge of fire, safety, and health standards to support a safe environment for clients and personnel.
Continue developing technical and interpersonal skills.
Attend staff meetings and assigned training and complete required certifications.

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for our Single Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Explain program rules and regulations to residents and facilitate residents’ observance of the rules.2. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.3. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.4. De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.5. Maintain daily reports to provide statistical information.6. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.7. Respond to all client questions and concerns.8. Perform clerical duties on shift, i.e. answer telephone, record message and file as necessary.9. Maintain clear, thorough, routine communication with all residents.10. May perform other duties as assigned.

B. Responsible for assistance with client development.

1. Support VOA staff in implementing plans to assist the residents in the successful completion of the program.2. Role model positive behavior to help clients as they work towards self- sufficiency.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all client concerns and/or infractions that can impact the program security.2. Complete all shift logs, observation logs, and incident reports.3. Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.4. Secure approval for exceptions to standard policy.5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.6. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.7. Communicate with on-site staff, Program Supervisor, service providers and external county/state/city program representatives as required.8. Direct available resources as required.9. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for the assistance of training and development of new staff.

1. Assist the Program Supervisor in department orientation and training of new employees as requested to assure quality work outcomes.2. Identify appropriate ongoing training for both new and existing staff and report needs to management.3. Serve as part of the development team by providing information and support for the development of quality operations.4. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.2. Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc

Qualifications

EQUIVALENT EDUCATION AND EXPERIENCE:

This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Teamwork skillsOral and written communication skillsAbility to assist other peopleOrganizational skillsComputer skillsAnalytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 50 poundsStand, walk, bend, stoop, and sit frequently Kneel occasionallyClimb stairs regularlyPhysically able to safely maneuver weight distribution of a client in an emergency situation

Be able to maneuver quickly in emergency situations to assist clients as needed

Pay Range

USD $20.00 - USD $20.00 /Hr.

Compensation: 20 to 20 (USD)

About the Company

Volunteers of America Northern California & Northern Nevada

Nonprofit housing, employment, and recovery services

Volunteers of America Northern California & Northern Nevada provides housing, employment help, and substance abuse recovery services through a network of more than 40 programs across Northern California and Northern Nevada. It operates shelters, transitional and permanent housing, and veteran-focused services funded by government grants and community support, coordinating case management, counseling, and job training to help clients achieve independence. Its differences come from a long history and faith-based roots combined with a broad regional footprint and integrated services across housing, health, and social supports, supported by diverse funding. Its goal is to empower individuals and families to achieve stability and independence by offering safe housing and wraparound services to reduce homelessness and improve well-being.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Sacramento, CA
Founded: 1911

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