Telephone Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Manager, you’re not just overseeing the hotel’s telephone operations and ensuring exceptional communication throughout the property – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Supervise telephone operations: Oversee daily activities and ensure efficient communication throughout the hotel.
• Lead and develop the team: Coordinate, train, and supervise telephone operators, ensuring compliance with service standards and procedures.
• Ensure exceptional guest service: Monitor the handling of incoming calls, guest requests, messages, and special requirements, ensuring timely and professional attention.
• Handle guest concerns: Address and resolve telephone-related complaints or situations to ensure guest satisfaction.
• Coordinate across departments: Maintain effective communication with all hotel departments to ensure seamless operations and prompt response to guest needs.
• Monitor service quality: Evaluate team performance, ensure compliance with hospitality standards, and identify opportunities for improvement.
• Manage daily operations: Prepare staff schedules, assign responsibilities, and follow up on operational reports and incidents.