Associate Product Designer – Account Management

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Associate Product Designer – Account Management

Account Management · Digital Banking

Department: Product Design

Team: Account Experiences

Location: Bangalore, India (Hybrid)

Employment Type: Full-time

Position Summary

We are seeking a Product Designer to join our Account Experiences team and help shape how customers view, understand, and manage their financial relationships across mobile and web.

This role focuses on core banking surfaces where clarity, trust, and self-service matter most. You will design end-to-end experiences for account dashboards, account details, statements and documents, and account maintenance workflows. Success in this role means customers can complete everyday banking tasks confidently without needing support.

You will work closely with product management and engineering in an agile environment, contributing to a growing digital banking platform used by financial institutions and their customers.

Key Responsibilities

Experience Design

• Design intuitive, scalable experiences for account dashboards, account summaries, and account detail views
• Create flows for statements, documents, tax forms, and related self-service actions
• Design account maintenance and servicing workflows that reduce reliance on call centers and branches
• Address complex UI states including empty, error, loading, and edge-case scenarios
• Ensure consistent information architecture, terminology, and interaction patterns across account-related surfaces

Cross-Platform Delivery

• Design for mobile and responsive web experiences
• Create responsive layouts across phone, tablet, and desktop breakpoints
• Produce developer-ready design specifications, flows, and interaction documentation
• Partner with engineering throughout implementation to ensure design quality and feasibility

Discovery and Validation

• Participate in discovery, competitive analysis, and current-state assessments
• Translate customer and business needs into clear problem statements and design solutions
• Validate designs through research, critique, and usability feedback where appropriate
• Operate ahead of engineering in a dual-track delivery model

Systems and Standards

• Design within an established product design system and contribute reusable patterns where appropriate
• Apply accessibility best practices across all deliverables
• Support configurable, institution-specific experiences where platform customization is required
• Help maintain design documentation that supports onboarding and cross-team alignment

Required Qualifications

• 3+ years of experience in product design, interaction design, or UX design
• Portfolio demonstrating complex, information-dense product experiences
• Strong skills in interaction design, information architecture, and visual design
• Proficiency with modern design tools and component-based design workflows
• Experience designing for both mobile and web platforms
• Accessibility design experience, including familiarity with WCAG standards
• Ability to work independently while collaborating effectively with product and engineering partners
• Experience working in agile development environments
• Strong communication skills and attention to detail
  

Preferred Qualifications

• Experience designing for financial services, fintech, or other regulated industries
• Familiarity with account management, statements, document delivery, or servicing workflows
• Experience designing configurable or white-label product experiences
• Experience working in distributed or global teams across time zones
• Background designing for self-service and operational efficiency use cases

What Success Looks Like

• Customers can complete key account tasks with minimal friction
• Account experiences feel cohesive across mobile and web
• Designs are delivered with enough lead time to support predictable engineering delivery
• Reusable patterns reduce duplication and improve consistency across the product
• Design decisions are grounded in user needs and measurable outcomes

What We Offer

• Opportunity to work on meaningful financial products used at scale
• Collaborative product trio model with design, product, and engineering
• Exposure to complex platform and ecosystem design challenges
• Career growth within a structured design organization
• Hybrid work environment

How to Apply

Please submit your resume and a portfolio with case studies showing end-to-end design work. Include a brief note on relevant experience in data-dense or regulated product environments.

Equal opportunity employer. We welcome applicants from all backgrounds.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.