As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

The Role

We are seeking highly motivated and experienced Salespeople to join our dynamic team at Cyara in the UK.

You will be responsible for:

Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.
Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities.
Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed.
Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast.
Identify the correct buyers for Cyara's solutions and services.
Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities.
Possess a deep understanding of the value provided by Cyara solutions and services.
Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages.
Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.
Appropriately leverage discounts and promotions as economic levers during negotiations.
Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.
Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions.
Understand relevant competitors, their strategies, and how Cyara compares.
Address competitor advantages raised by buyers and successfully sell against competitors.

Let’s talk about your skills/expertise:

8 or more years of proven and stable B2B SaaS sales experience
Demonstrated track record of reaching $2M+ annual quota and closing high-value deals, with average deal sizes ranging from six to seven figures, into multinational enterprise-level clients with complex purchasing processes and multiple decision makers.
Strong industry knowledge in CX/customer experience, contact centers, chatbots, or quality assurance strongly preferred; at minimum, ability to sell complex technical solutions and translate customer pains into clear business benefits.
Experience selling AI backed solutions.
Experience selling across the UKI/EMEA region, with an established customer network in sectors such as banking/insurance, technology/B2B software, telco/media, retail/ecommerce, and hospitality/travel.
Track record of growing existing accounts through strategic relationship building and stakeholder mapping; this is a pure farming role with no net-new logo requirement.
Familiarity with, or ability to thrive in, a US/private equity-owned B2B SaaS scale-up environment, including fast-paced operating rhythms, sales methodologies, forecast accuracy, and high accountability.
Professional demeanor with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges.
Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization.
Commitment to fostering a collaborative environment and working together to achieve team goals.
Comfortable with remote work, with a strong work ethic, effective time management skills, and a high degree of self-motivation.
Proficient in CRM tools, ie. Hubspot, Salesforce or other.

Why you should join us: 
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

About the company

Cyara provides an AI-powered CX assurance platform (SaaS) that helps large enterprises test, monitor, and optimize omnichannel customer interactions across voice, IVR, digital, video, and chat. It simulates real customer conversations to perform functional, regression, and load testing, automatically discovers IVR call flows, and monitors systems in real time for outages. It also includes Cyara Botium for testing conversational AI and Cyara Agent Assist Assurance for validating agent applications, with additional capabilities gained through acquisitions like Spearline and Botium. The company's goal is to help organizations deliver flawless customer journeys, reduce risk, and lower costs by accelerating the deployment of reliable, scalable CX.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

$375M

Headquarters

Austin, Texas

Founded

2006

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Simplify's Take

What believers are saying

September 7, 2026, Cyara hired Ben Corser to expand APAC sales from Melbourne.
August 20, 2026, PAXYL partnership opened Cyara to enterprise contact-center buyers in Canada.
Cyara says 450-plus enterprises use it, including two Big Four banks and major telcos.

What critics are saying

June 2026 TechCrunch reported Cyara burning cash faster than revenue while hiring aggressively.
Revenue defense weakens as NiCE, Genesys, and CCaaS vendors bundle assurance features into stacks.
If agentic CX assurance commoditizes, Cyara becomes a feature inside larger platforms by 2029.

What makes Cyara unique

March 31, 2026, Cyara launched agentic testing and AI Trust for voice and IVR.
Cyara remains vendor-neutral across CCaaS, messaging, and more than 55 AI agent vendors.
Its unified platform tests, monitors, and governs customer journeys before and after launch.

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Benefits

Flexible Work Hours
Remote Work Options
401(k) Retirement Plan
Wellness Program
Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

TechDay

Sep 7th, 2026

Cyara appoints Ben Corser as APAC go-to-market chief.

Cyara appoints Ben Corser as APAC go-to-market chief. Mon, 7th Sep 2026 (Today) Cyara has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific, adding regional leadership as it expands across APAC. Corser joins the Melbourne-founded customer experience technology company from NiCE. He will lead Cyara's APAC business and go-to-market strategy, including customer and partner relationships across the region. The appointment comes as Cyara seeks to deepen its presence in what it describes as one of its most important growth markets. The company says several large Australian organisations already use its platform, including two of the Big Four banks, two of the country's three national mobile network operators and the largest supermarket retailer. Corser brings experience from a range of global technology groups across the region. Before joining Cyara, he held senior roles at NiCE and previously worked at Matterport, SAP, EMC, Nokia and Microsoft. His background includes leading cloud and software organisations in Asia-Pacific, building regional teams, developing partner networks and overseeing growth and transformation programs for enterprise technology businesses. Regional focus The hire underscores Cyara's focus on Australia as both its home market and a base for broader regional expansion. The company is positioned around the testing, monitoring and governance of AI agents and customer journeys used in customer service environments. That market is drawing greater attention as businesses move AI systems from pilot projects into live customer interactions. As they do, companies are facing questions about quality, compliance and whether automated agents behave as intended in production. Cyara says more than 450 enterprises use its products. It also says it works across multiple customer contact channels, major cloud contact centre providers and more than 55 AI agent vendors. Sushil Kumar, Chief Executive Officer of Cyara, linked the appointment to that broader shift in enterprise demand. "Australia is where Cyara began, and it remains an incredibly important market for our business. We see a significant opportunity to deepen our investment here and across APAC as enterprises rethink how they deploy and govern AI in customer-facing environments." He added: "Ben brings the regional experience, customer focus and go-to-market leadership we need for this next chapter. His appointment is an important step in strengthening our relationships with customers and partners and expanding Cyara's presence across the region." Experience base Corser takes up the role as companies across Asia-Pacific weigh how to operationalise AI in customer-facing functions without increasing risk. In sectors such as banking, telecommunications and retail, businesses are under pressure to balance speed of adoption with oversight. His move from NiCE, a well-known supplier of customer engagement and contact centre technology, is notable in a market where software vendors are competing to define how AI is managed in service operations. Cyara's pitch to customers centres on proving AI systems are ready before deployment, then checking live interactions for quality and compliance after launch. That places the company in a part of the market focused less on creating AI agents and more on validating and monitoring them. Corser pointed to trust as a key issue for businesses expanding AI use in customer service. "Enterprises across APAC are moving quickly to put AI into real customer interactions, but scaling that technology requires more than innovation - it requires trust." "Cyara has a unique opportunity to help organizations prove their AI agents and customer journeys are ready for the real world. I'm excited to build on Cyara's roots in Australia, work even more closely with our customers and partners, and expand the company's impact throughout APAC," he added. The appointment also highlights continued hiring and leadership investment in Australia by technology companies with regional ambitions. For Cyara, founded in Melbourne, placing an APAC commercial lead in the local market signals that it sees domestic enterprise demand as central to its next phase of growth. In practical terms, Corser's role is likely to include sales strategy, partner development and regional execution as customer service teams adopt more AI-driven tools. It will also place him at the centre of conversations with enterprises seeking ways to test and oversee AI agents before and after deployment. Cyara says the appointment is intended to strengthen relationships with customers and partners and broaden the company's reach across Asia-Pacific.

Yahoo Finance

Sep 6th, 2026

Cyara appoints Ben Corser as APAC GM to drive AI customer service expansion

Cyara, an AI trust company for customer experience, has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific. The move reinforces the company's investment in Australia and its commitment to regional growth. Asia-Pacific is one of Cyara's most important markets. The company serves major Australian organisations, including two Big Four banks, two of three national mobile operators, and the country's largest supermarket retailer. Corser brings extensive experience leading cloud and software organisations across Asia-Pacific. He has held senior positions at NiCE, Matterport, SAP, EMC, Nokia and Microsoft. Cyara chief executive Sushil Kumar said the region presents significant opportunity as enterprises rethink AI deployment in customer-facing environments. Corser joins ahead of the Cyara Agentic CX Summit in Melbourne on 8 September.

Paxyl Solutions

Aug 18th, 2026

PAXYL Solutions and Cyara announce strategic partnership to deliver AI confidence layer for agentic CX to enterprise contact centers.

PAXYL Solutions and Cyara announce strategic partnership to deliver AI confidence layer for agentic CX to enterprise contact centers. PAXYL's clients will gain access to the Cyara Agentic Platform, including functional and load testing, AI Trust validation, and real-time production monitoring, helping enterprises modernize their contact centers and deploy conversational AI with confidence. Montreal, August 20, 2026 PAXYL Solutions, a leader in cloud-based contact center and artificial intelligence solutions for customer experience, today announces a strategic partnership with Cyara, the AI confidence layer for agentic CX. Through this collaboration, PAXYL Solutions' clients will gain access to Cyara's full Agentic Platform, giving businesses the tools to test, validate, and monitor voice, digital, and conversational AI experiences across every stage of the customer journey, before, during, and after they reach production. As organizations move off legacy IVR and on-premises contact centers onto modern cloud platforms, and add AI agents into the mix, the risk of undetected failure grows with it. According to Metrigy's 2025-26 global CX study of 656 companies, nearly 35% of organizations have already implemented a CX assurance tool and a further 52.5% are planning or evaluating one, with new risks introduced by AI and automation cited as the top pain point driving adoption. Manual testing simply cannot keep pace with the scale of a cloud migration or the unpredictability of an AI agent in production. Cyara's platform closes that gap across the full lifecycle. It provides complete observability and assurance across the entire customer journey from AI agents, traditional channels, human handoffs, to telco, network endpoints and agent desktop readiness as an independent, vendor-neutral provider. And as enterprises accelerate their shift from AI pilots to full production deployments, Cyara gives organizations an AI confidence layer that goes beyond traditional testing to validate that conversational AI and voice agents behave reliably, safely, and in compliance with regulatory requirements at every stage of the customer journey. What impressed Paxyl about Paxyl is their deep, on-the-ground understanding of what enterprises need from their contact centers, from bilingual delivery to the regulatory realities of industries like financial services, insurance and government. Combining that expertise with Cyara's agentic CX assurance means organizations can validate their CCaaS and AI investments before they ever reach a customer, giving them the confidence to modernize without risking the experience upon which they've built their reputations. Rosemary Cormican Cyara VP Global Partners This partnership is a natural extension of its mission: helping its clients deliver customer experiences they, and their customers, can trust. Paxyl support its clients' contact centre journey end to end, from platform selection and integration, through migration, to the professional services, consulting, and support that keep it running. Cyara removes the single biggest risk in that journey: unvalidated change, whether that's a new IVR flow, a peak-season traffic spike, or a bot going live. Paxyl is proud to now offer that full solution to its clients, all through one partner. Catherine Fortuna PAXYL Solutions Senior Director, Strategic Growth By partnering with PAXYL Solutions, Cyara expands its reach through a partner recognized for its expertise in contact centers and customer experience. Beyond platform distribution, both companies will support organizations in defining their agentic CX assurance strategies, embedding testing, monitoring, and observability into migration projects, and building the governance needed to scale AI-powered CX responsibly. Documented outcomes from Cyara customers 88 %. of customer inquiry volume deflected away from human agents 90 %. of abandoned calls recaptured with real-time CX monitoring 70 %. faster development cycles through automated testing Enterprises across telecommunications, financial services, insurance, healthcare technology, and biopharmaceuticals rely on Cyara to assure customer journeys at scale. Cyara is used by more than 450 companies to assure more than 350 million customer journeys every year. About PAXYL Solutions. PAXYL Solutions is the partner organizations trust to turn contact center transformation into a competitive advantage, not a risk. Every customer interaction carries a brand's reputation with it, and getting the platform, the AI, and the people right the first time matters. For more than 20 years, PAXYL has guided organizations through that entire journey: vendor-agnostic platform evaluation and selection, implementation and migration, AI-powered strategy, and the 24/7 managed support that keeps it all running. A suite of proprietary tools, including Paxyl Email, Paxyl Fax, Paxyl Translate, and Paxyl Cloud Manager, accelerates deployment and reduces the risk of change along the way. Bilingual and headquartered in Montreal, PAXYL brings that expertise to highly regulated sectors such as financial services, insurance, healthcare, telecommunications, retail, government, and non-profits, wherever transformation is high stakes and there's no room to get it wrong. Visit Paxyl at www.paxyl.ca. About Cyara. Cyara is the AI confidence layer for agentic CX. AI agents are closer to employees than to lines of code: they reason, decide, and act in your brand's name, and they need to be supervised the way you'd manage new hires, not signed off once and left alone. The Cyara Agentic Platform tests component behavior, end-to-end journeys, and production-scale load before agents launch, and then continuously scores live conversations for quality and compliance in production. Paxyl catch drift, hallucinations, and violations as they happen, turning every failure into the next test in a self-improving loop. Cyara delivers agentic CX assurance across every channel, every major CCaaS provider, and more than 55 AI agent vendors. Find out why the top companies in insurance, banking, technology, healthcare, and life sciences choose Cyara to assure more than 5 billion customer relationships worldwide. Visit Paxyl at www.cyara.com. Media contact. PAXYL Solutions Catherine Fortuna Senior Director, Strategic Growth

ARN

Jul 23rd, 2026

Adactin teams up with Cyara to support AI-powered customer service.

Adactin teams up with Cyara to support AI-powered customer service. 23 Jul 2026 2 mins Expanding its offerings in customer experience, contact centres and conversational AI. Adactin has partnered with customer experience assurance specialist Cyara to help organisations deploy and manage AI-driven customer service and contact centre technologies with greater confidence. Under the agreement Adactin will gain access to Cyara's customer experience testing and assurance technology. This allows the local service provider to expand its offerings in customer experience, contact centres and conversational AI. The collaboration will also give Adactin the ability to provide Australian government agencies and enterprises with Interactive Voice Response (IVR) testing support. Adactin country head Australia and New Zealand Vab Mittal said the technology service provider recognised the needed to expand its quality engineering capabilities into customer experience assurance. "Combining Cyara's market-leading Customer Experience Assurance platform with our responsible AI capabilities through Cyara Botium," he said. "[This] will enable Adactin to provide end-to-end assurance across digital, voice and AI -driven customer journeys. "Together, these capabilities allow us to help customers deploy AI with confidence while ensuring quality, compliance and trust." Through the partnership, Cyara will benefit from Adactin's implementation, consulting and delivery capabilities. As Arnnet as its relationships with government and enterprise customers in Australia and the wider Asia-Pacific region. "What stood out to us about Adactin is how much they care about getting the delivery right, not just the strategy side," said Cyara VP global partners Rosemary Cormican. "Pairing that with Cyara's ability to help teams detect hallucinations, validate decisions, and stay compliant. "[That] means together, we can empower organisations across Australia and APAC to trust the AI and digital experiences they're putting in front of their own customers and citizens." Don't miss a thing From its editors straight to your inbox. Get started by entering your email address below. Community Editor

CustomerThink

Mar 31st, 2026

Cyara launches agentic testing to help enterprises deploy AI agents with confidence.

Cyara launches agentic testing to help enterprises deploy AI agents with confidence. March 31, 2026 Cyara, the global leader in AI-powered customer experience (CX) assurance, today announced new agentic testing and AI governance capabilities that give enterprises the tools to validate, monitor, and control AI agents across voice and digital channels, before and after those agents interact with customers. As CX systems move from rule-based workflows to adaptive, agentic behavior, enterprises are racing toward an AI-driven future - but customers aren't convinced it's working yet. In March 2025, Gartner(R) predicted that "by 2029, agentic AI will autonomously solve 80% of common customer service interactions without human intervention, leading to a 30% reduction in operational costs." However, 73% of consumers still say human agents resolve issues faster than AI. This gap between AI's projected potential and the current reality highlights a critical challenge: without consistent validation, governance, and real-world testing, AI risks eroding trust instead of improving experience. As CX systems become increasingly adaptive, probabilistic, and ever-changing, organizations need a new approach to assurance that ensures AI delivers not just efficiency, but reliability and confidence at scale. "Every enterprise wants to deploy AI agents in their contact center. The ones who actually will are the ones who can prove those agents work, before customers find out they don't," said Sushil Kumar, CEO at Cyara. "We built these capabilities because the level of assurance has to match the level of autonomy. If you're putting an AI agent on a live customer call, you need to know it will handle the conversation correctly, comply with regulations, and not introduce bias. That's what Cyara now delivers." What's New This launch is the next evolution of Cyara's vision for a single unified platform that combines testing, monitoring, performance validation, and AI trust to continuously validate correctness, resilience, and trust across every customer journey. Cyara's latest capabilities are purpose built for agentic AI in voice and interactive voice response (IVR), extending continuous assurance across the full CX lifecycle of autonomous AI-driven customer experiences: * Agentic AI Testing for Voice & IVR, available today with early enterprise deployments underway, provides the assurance layer that turns pilots into product-ready deployments. It tests AI agents with AI agents to catch what scripts can't and detects failures and regressions before deployment and into production. With these capabilities, enterprises can get unified support to validate traditional end-to-end IVR alongside new dynamic AI journeys. * AI Trust, Cyara's award-winning testing suite for optimizing Generative AI-powered CX and the governing layer for AI CX, has expanded through two new modules, Compliance and Bias, available today. The modules identify compliance risks in AI-driven customer interactions and detect bias that could impact customer outcomes and brand trust. Cyara's AI Trust suite provides enterprises with governance capabilities for generative AI systems, including validation for accuracy, bias, misuse, and regulatory compliance. The new Compliance and Bias modules expand this coverage to help organizations detect ethical and legal risks before they reach customers. * In addition, Cyara has launched a recommendation engine for agentic CX, which assists teams in designing and optimizing prompts, and accelerates test development. The new capability makes QA testers effective at agentic CX testing without needing AI/prompt-engineering expertise. It helps users: * Generate prompting strategies for agentic and hybrid tests * Combine scripted and agentic approaches when designing test cases * Improve test coverage and reliability Empowering Confidence at Scale Autonomous AI is a major architectural shift in contact centers. As CX operations move to adaptive, agentic journeys, implementation without CX assurance is a brand risk. By strengthening AI voice testing and expanding AI Trust capabilities, Cyara's platform catches what conventional testing misses. "Agentic AI introduces an entirely new risk profile, and Cyara is what allows organizations to control it without compromising speed or innovation. As we begin to see the introduction of agentic AI capabilities alongside existing conversational/generative AI systems, customers need a way to validate both deterministic and autonomous behaviors within a single QA framework," says Sean Rabago, Senior Service Expert and Capability Lead at Kenway Consulting. "Cyara's evolving agentic testing capabilities deliver a seamless QA experience across both agentic and non-agentic endpoints. This delivers the confidence to scale AI faster, knowing we can continuously validate performance, detect issues earlier, and maintain consistent quality across increasingly complex AI-driven interactions."

Cyara

Senior Account Executive

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