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Concentrix

Global BPO offering customer engagement services

Business Partner - Associate Manager, B2B Sales

Account ExecutiveConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • Five or more years of proven work experience in a sales role.
  • A passion for customer experience.
  • Experience in operations and strategy building.
  • A history of coaching.
  • A record of developing and retaining employees.
  • Experience maximizing revenue through best practices.
  • Experience working with Salesforce.com or a similar customer relationship management system.
  • Experience finding solutions as a manager.
  • Change management skills.

Responsibilities

  • Lead the team to achieve specific business targets and assigned weekly, monthly, and quarterly performance targets while ensuring high customer satisfaction.
  • Provide accurate ongoing sales forecasts and ensure data recorded in the customer relationship management system is accurate and up to date.
  • Remove roadblocks and help the team resolve challenges to support sales opportunities.
  • Monitor and lead team call time and productivity, and conduct weekly performance reviews and coaching sessions with all team members.
  • Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for the client or specific territories.
  • Stay current on developments in client services and the market, and ensure the team is informed about the latest trends and market direction.
  • Act as a point of escalation for clients and respond promptly to issues.
  • Maintain communication with the Sales Director and external-facing client to foster and develop the strategic client relationship.
  • Work with client contacts on reporting and forecasting.
  • Ensure the team understands how to achieve operating plan targets, sales targets, and client performance targets.
  • Work with internal functional resources and external partners to develop a coaching platform.
  • Coordinate team incentives and Sales Performance Incentive Funds.
  • Build business relationships with partners to ensure customer expectations are met.
  • Work with teams and management to improve sales processes and achieve a positive customer experience.
  • Lead the team through the buying and renewal process to achieve greater client satisfaction.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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