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Service Experts

Nationwide HVAC, plumbing and electrical services

Plumber 2

Full-Time
No salary listed
Junior, Mid
Duluth, GA, USA
In Person
Building TradesPlumbing & Pipefitting

About the job

Requirements
  • A minimum of 2 years of plumbing experience is required.
  • A high school diploma or GED is required.
  • A current plumbing and/or gas license must be maintained as required by applicable governmental regulations.
  • EPA and safety certifications are required.
  • Current knowledge of and continuing education in national, state, and local plumbing code regulations is required.
  • Proficiency in mechanical operations and the ability to operate the necessary tools and equipment for plumbing projects are required.
  • Knowledge of machines and tools used in the construction or repair of houses, buildings, and other structures, including their design, uses, repairs, and maintenance, is required.
  • Working proficiency in basic mathematics and metric and standard measurements is required.
  • Proficiency in reading wiring diagrams and troubleshooting plumbing systems and equipment is required.
  • A valid driver's license with an acceptable driving record is required.
  • Availability to work flexible hours and on-call shifts as needed is required.
  • The ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces is required.
  • The ability to work in hot, cold, outdoor, indoor, dry, humid, slippery, elevated, and congested environments is required.
  • The ability to safely climb ladders rated for a 300-pound load capacity is required.
  • Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception is required.
  • The ability to lift up to 100 pounds with assistance and lift and carry items weighing up to 50 pounds is required.
Responsibilities
  • Diagnose, service, install, maintain, and repair plumbing in residential and light-commercial environments.
  • Perform plumbing work in accordance with applicable plumbing codes and specifications.
  • Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner, and identify potential problems to prevent breakdowns or callbacks.
  • Maintain and repair plumbing systems carrying water, steam, chemicals, and fuel in heating, cooling, lubricating, and other process piping systems.
  • Repair or replace defective washers, broken pipes, clogged drains, plumbing fixtures, pipes, fittings, valves, appliances, and fixtures.
  • Test joints and pipe systems for leaks and inspect high-pressure, air, steam, water, and gas systems for malfunctions.
  • Assemble pipe sections, tubing, and fittings using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, soldering, brazing, or welding equipment.
  • Weld small pipes or special piping using specialized techniques, equipment, or materials.
  • Locate and mark pipe installations, connections, passage holes, and fixture positions using measuring instruments, and cut openings in structures.
  • Install pipe assemblies, fittings, valves, dishwashers, water heaters, sinks, toilets, underground storm piping, sanitary piping, and water piping using hand or power tools.
  • Anchor steel supports from ceiling joists to hold pipes in place.
  • Measure, cut, thread, or bend pipe to required angles using pipe cutters, pipe-threading machines, pipe-bending machines, or other tools.
  • Review blueprints, building codes, and specifications to determine work details and procedures.
  • Interpret drawings and specifications to determine layout requirements and plan installations around obstructions such as electrical wiring.
  • Study building plans and inspect structures to assess material and equipment needs and establish the sequence of pipe installations.
  • Fill pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks.
  • Direct helpers engaged in pipe cutting, preassembly, or plumbing-system installation.
  • Ensure company property, vehicles, and tools are used, maintained, and properly accounted for.
  • Follow standard procedures, maintain vehicle stock, return defective warranty parts, and order or replenish vehicle stock as needed.
  • Communicate with customers, answer questions, resolve problems, and ensure customer satisfaction.
  • Promote products and services to customers.
  • Represent the company professionally, honestly, and ethically in business activities.
  • Work under the direction of the Field Supervisor or General Manager and perform other assigned duties.
Desired Qualifications
  • Familiarity with the heating, ventilation, and air-conditioning industry is preferred.
  • Willingness to train new plumbers in technical skills and company procedures is desired.

About the company

Service Experts provides HVAC, plumbing, and electrical services across North America, operating 75+ locations nationwide. It offers repair, installation, and maintenance for home comfort systems, deploying trained technicians to diagnose and fix heating, cooling, plumbing, and electrical issues for residential and commercial customers. The company differentiates itself through its nationwide network and broad range of trades under one provider, enabling consistent service and coverage across many markets. Its goal is to be the trusted, widely accessible partner for essential home and business comfort and safety needs.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$341M

Headquarters

Jupiter, Florida

Founded

1996

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Simplify Jobs

Simplify's Take

What believers are saying

  • By September 2026, Service Experts expanded to five franchisees across 16 territories.
  • Colorado’s August 18, 2026 deal adds Longmont, Fort Collins, and Greeley.
  • Trey Thomas-Piazza won IFA’s 2026 Franchisee of the Year on September 9.

What critics are saying

  • BBB complaints accuse Service Experts of hidden charges and 10-year lease traps.
  • Advantage Program criticism can trigger state attorney general probes and class actions in 2027.
  • HVAC rivals like One Hour and ARS keep taking markets, compressing growth and margins.

What makes Service Experts unique

  • Brookfield-backed, 30-year HVAC platform with national supplier leverage and local ownership.
  • Advantage Program leases systems monthly, creating recurring revenue beyond one-off repairs.
  • Franchisees inherit established training, technology, and brand fund economics across 16 territories.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Life Insurance
  • Disability Insurance
  • Short-term Disability
  • Long-term Disability
  • Wellness Program
  • Gym Membership
  • PTO

Growth & Insights and Company News

Headcount

6 month growth

11%

1 year growth

11%

2 year growth

11%
PR Newswire
Oct 8th, 2026
Service Experts ranks No. 117 on Franchise Times Top 400 after first year of franchising

Service Experts, a major US residential HVAC service company, has ranked No. 117 on the 2026 Franchise Times Top 400 list in its first year of franchising. The Richardson, Texas-based company launched its franchise programme in 2025 after three decades of operating corporate-owned locations. Service Experts signed five new franchise agreements in the third quarter, bringing its 2026 total to eight. The agreements include both new franchises and business conversions, with locations including Corona, California; Ridgeland, Mississippi; and Boise, Idaho. Forty per cent of Service Experts franchise owners are military veterans. The company was also ranked No. 104 on Entrepreneur's 2026 Top New and Emerging Franchises list. Founded in 1996, Service Experts operates a nationwide network providing heating, cooling, plumbing and electrical services.

PR Newswire
Aug 18th, 2026
Service Experts expands Colorado franchise with three-territory Front Range deal

Service Experts has signed a franchise agreement covering three territories across Colorado's Front Range, including Longmont, Fort Collins, and Greeley. The new franchises will be owned and operated by Mitch Rose and Chandler Sykes, with the first location expected to open this autumn. Rose brings over 20 years of experience in high-tech product management and is a US Army Reserve veteran. Sykes has a background in operations and entrepreneurship. Both franchisees cited the appeal of building independently whilst leveraging an established platform. The agreement marks continued expansion for Service Experts, one of the nation's leading residential HVAC service companies. Founded in 1996 and headquartered in Richardson, Texas, the company operates a nationwide network of locally operated service centres.

PR Newswire
Jul 22nd, 2026
Service Experts opens new HVAC franchise in Fulshear, Texas

Service Experts, a national residential HVAC service company, has opened a new franchise location in Fulshear, Texas. The facility, located at 32126 Hunt Road, Suite 303 in Brookshire, serves homeowners across Fort Bend County, including Fulshear, Brookshire, Richmond, Rosenberg, Sealy, and Needville. The franchise is owned and operated by Norv Parsell and Emily Arnim. Parsell brings over 25 years of experience in data, technology, and AI leadership across Fortune 50 companies and startups, whilst Arnim has spent more than a decade working in customer experience and brand strategy with premium consumer brands. Founded in 1996 and headquartered in Richardson, Texas, Service Experts operates a nationwide network of locally operated service centres providing heating, cooling, plumbing, and electrical solutions. The company is owned by Brookfield Infrastructure.

PR Newswire
Jun 18th, 2026
Service Experts signs Greater Houston franchise with father-son team for Katy and Sugar Land expansion

Service Experts, a leading US residential HVAC service company, has signed a franchise agreement for the Katy and Sugar Land areas in Greater Houston, Texas. The location will be operated by father-son team Steve and Logan Marullo, experienced franchise owners with backgrounds in service-based businesses, and is planned to open later this year. This marks Service Experts' second Texas franchise agreement in two months. The Marullos bring combined experience in franchise ownership, with Steve adding over 20 years in chemical sales and nine years in the US Navy, whilst Logan previously worked in software and tech sales. Founded in 1996 and based in Richardson, Texas, Service Experts operates a nationwide network of locally operated service centres providing heating, cooling, plumbing and electrical solutions.

PR Newswire
Feb 19th, 2026
Service Experts awards two franchise locations within months of 2025 launch

Service Experts, a leading US residential HVAC service company, has awarded two franchise locations within months of launching its franchise programme in May 2025. The company secured locally owned centres in Tulsa, Oklahoma and Memphis, Tennessee. The franchise model offers entrepreneurs access to Service Experts' established operating system, including comprehensive training, lead-generation tools and national supplier partnerships. Franchisees can also offer the Service Experts Advantage Program, an equipment leasing programme that provides homeowners with high-efficiency systems, maintenance and repairs for a monthly payment. The first franchise went to Trey Thomas-Piazza in Tulsa, transitioning from corporate to local ownership. The second was awarded to Randy Joyner in Memphis, who brings over 20 years of HVAC business experience. Founded in 1996, Service Experts operates nationwide and is owned by Brookfield Infrastructure.