Product Manager

The Role

We're looking for a Product Manager to own the lifecycle of Herald's carrier markets end to end. This is a high-ownership, externally-facing role at the intersection of product, engineering, and carrier partnerships. You will be the connective tissue between Herald's engineering team and our carrier and implementation partners, keeping markets healthy, launching new ones, and driving the change management required as our API and products evolve.

AI is a core part of how we expect this role to operate — not as a nice-to-have, but as a force multiplier. You'll be expected to identify where AI and agentic workflows can be applied across the integration surface — from smarter monitoring and auto-triage to guided partner onboarding — and work with engineering to bring those ideas to life.

What You'll Do

The core product you'll own is the Placement System — Herald's platform for managing a commercial submission from intake through bind. It includes:

• Connectivity health — catching unhandled cases, improper rejects, and auth issues before they become user-facing problems
• New integration builds — serving as the external-facing project manager with carrier partners from technical scoping through QA and launch
• Integration technical support — triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners
• Integration business support — handling product configuration, producer onboarding, and related stakeholder questions
• Change management — negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve

Beyond the core workspace, your project backlog will span the broader placement product — work like:

• Launching new carrier integrations — managing technical scoping, build coordination, testing, and go-live
• Scoping and auditing workflows to improve messaging quality
• Improving integration self-healing and monitoring-to-resolution pipelines
• Identifying and scoping agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle — issue triage, partner status updates, producer onboarding steps, and more

What You'll Bring

Required

• 3–5 years of experience in technical product management or a closely adjacent role (e.g., implementation engineering, solutions engineering, or integration PM) in a B2B SaaS environment
• Habitual, fluent use of AI tools in your own work — you reach for AI to draft communications, investigate problems, synthesize information, and reduce repetitive effort; you have well-developed instincts for where AI helps and where it falls short
• Demonstrated ability to manage external technical stakeholders — you know how to run a scoping call with an engineering team at a partner company, hold them to a timeline, and escalate diplomatically when needed
• Strong understanding of REST APIs — you don't need to write production code, but you need to understand request/response cycles, schema structures, authentication patterns, and how to read API documentation fluently
• Excellent written and verbal communication — you'll be writing external-facing status updates, internal change management docs, and technical scoping summaries that need to be clear to both engineers and non-technical stakeholders
• Comfort moving between technical depth and business context — one hour you're debugging a connectivity issue, the next you're explaining a schema change to a carrier partner's business team

Nice to Have

• Experience in commercial insurance, insuretech, or a closely adjacent vertical — familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate
• Prior experience at a company building workflow automation, document processing, or AI-assisted tools for enterprise users
• Experience designing or scoping AI-assisted or agentic workflows — you understand where automation adds value, how to evaluate AI outputs in operational contexts, and how to build processes that keep humans appropriately in the loop
• Familiarity with REST APIs and how they underpin product features — you can read API documentation, understand what's technically feasible, and have informed conversations with engineers about integration design
• Prior startup experience at a company in a similar stage (Series A–C); you know how to operate with lean support structures and build process where there isn't any