Tesla

Makes electric cars, robotaxis and grid batteries

Delivery Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeColma, CA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree, at least 2 years of applicable experience, and a proven track record of meeting or exceeding goals in a service-focused industry, or equivalent experience.
The capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
Excellent communication, time-management, and problem-solving skills, and ethical execution of Tesla standards.
The ability to develop collaborative relationships as a well-respected, trusted partner.
The ability to work evening hours, weekends, and holidays in a retail environment.
A valid driver's license is required.
For roles working in California, Colorado, Hawaii, Idaho, Maryland, Mississippi, Nevada, North Carolina, Ohio, Pennsylvania, Tennessee, Utah, Virginia, or Washington, DC, a Motor Vehicle Salesperson License issued by the state Department of Motor Vehicles is required to engage in sales activities.

Responsibilities

Lead the Delivery Vehicle Preparation Team and manage documentation.
Manage vehicle preparation operations and projects, including vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support.
Meet and exceed key performance indicators and partner to achieve sales and delivery targets and profit-and-loss requirements for the location.
Proactively mediate and resolve customer concerns regarding vehicle preparation and quality.
Recruit, train, and develop the management team and employees, ensuring all positions are filled in a timely manner.
Provide regular feedback to employees and ensure adherence to company policies, dress code, and grooming guidelines.
Ensure facility maintenance and showroom presentation adhere to brand standards, control store expenses, and continually strive to reduce costs.

Desired Qualifications

A notary license is preferred for roles working in Arizona, Georgia, Hawaii, Iowa, Indiana, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Vermont, or Washington. Tesla will assist with obtaining a license if notary support is required for the role.

Category	Sales & Customer Support
Location	Colma, California
Requisition ID	281950
Type	Full-time

Job Description

The Delivery Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals. <br>The ideal candidate combines technical acumen for effective communication, strong time-management skills, and a passion for leading transformative change. To thrive at Tesla, you should be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team and contribute to collective success.

Job Responsibilities

Lead Delivery Vehicle Preparation Team and managing documentation
Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

Job Requirements

Bachelor’s degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service-focused industry, or equivalent experience
Proven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
Ability to develop collaborative relationships as a well-respected, trusted partner
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license required
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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