Inside Sales Specialist

The role of the Inside Sales Specialist is to engage with prospective customers interested in Lucid Motors vehicles. Our Inside Sales Specialists inspire and educate customers on the benefits of electric drivetrains, demonstrate the advantages of our vehicles, and personalize the experience to each customer. We prioritize a world-class customer experience, and our Specialists play a key role in building the Lucid Motors brand through their delivery of that unparalleled experience for prospecting customers.

Our ideal candidate has an unwavering commitment to educating and inspiring customers through demonstrable interpersonal and communication skills. You are an active listener and attentive storyteller capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid.

The Inside Sales Specialist role combines sales, marketing and businesses development requiring a high-degree of customer-focused energy.  

Being an Inside Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential (paid bi-weekly) plus, have the stability of a guaranteed hourly wage.  Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment. 

The Role:

• Manage a full sales-cycle from prospecting through sales activation in geographies that are unserved Lucid markets
• Will follow up on leads in a designated market area from various channels such as corporate marketing events (i.e. pop-ups), social media, newsletters, or sales concierge
• Use a consultative sales approach to influence customer purchase by understanding Lucid products and processes while also developing strong business acumen
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid
• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Maintain active engagement with prospects through multiple communication channels (phone, email, chat)
• Meticulously record customer feedback to improve both products and processes
• Deliver an exceptional and memorable sales experience that you would personally want to have
• Availability to work flexible hours including weekends, evenings, and holidays
• Compensation for this role is a base salary and is commission eligible
• Assist with daily operations as needed

Qualifications:

• 4+ years of professional experience in sales, including end-to-end prospecting
• Prior experience selling through multiple channels: phone, email, chat, or in person
• Proficiency with Salesforce or another CRM
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Prior experience in automotive, hospitality, customer service, or consultant preferred
• Passion for a fast-paced, high-growth environment
• Strong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)
• Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Meet or Exceed KPI metrics
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
• Availability to work flexible hours including weekends, evenings, and holidays
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable