Program Manager Ownership Operations

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

Minimum Qualifications

A minimum 7 years of project management experience or equivalent, preferably in a pan-Geo capacity Fluent in Mandarin and English Excellent written and verbal communication and presentation skills at all levels of the organization (from specialists to senior leaders).

Preferred Qualifications

Outstanding influencer who is great at connecting the dots and able to lead and influence global, cross functional teams. Able to mobilise, inspire, and lead teams without direct authority and manage conflicting partner interests effectively. Strong business acumen and ability to comfortably dive into complex technical or legal subject matter, any area of the business, develop a deep understanding, and shape execution plans. Experience working on data privacy, compliance or regulatory programs a plus Ability to contribute consistently and positively in a fast-paced, ever-changing environment, managing ambiguity through strong priority setting skills and transparency. Demonstrated ability to identify trends, develop strategies, and implement solutions through strong analytical and problem solving skills to make a difference. An excellent, positive partner with agility to step up when needed and help the team deliver against challenging deadlines, maintaining composure under pressure. Actively integrates AI tools to optimise personal workflows, while championing adoption across the broader organisation.

Description

The Ownership Operations team helps enable customers receive an extraordinary experience each time they engage with Apple; while optimizing sales performance. The scope of responsibilities of the team includes ownership and backstage initiatives, commercial performance, small/medium business operations, store operations field leadership, and readiness for campaigns and new product introductions. We are looking for an individual who is passionate about driving strong business results through effective customer and employee engagement strategies. This role works with Global Retail Support partners to design and launch programs that support Apple Retail priorities and initiatives. Critical skills include collaboration, critical thinking, an ability to design and implement programs that enhance the in-store shopping experience, through the filters of Team, Customer and Apple. As a Program Manager within the Ownership Operations Team you are responsible for defining, creating, leading, and implementing effective programs in country that solve highly complex, often technical problems related to product ownership within Apple Retail Stores. The successful candidate will work independently, taking responsibility of in country systems and processes while contributing as part of a larger, global cross-functional team.

Responsibilities

Create and implement strategic initiatives that align with Apple Retail priorities to deliver results through creating owners, maximising efficiencies, and improving processes. Lead end-to-end program management for in country initiatives and systems implementations. Ensure that global Retail solutions and processes, workflows meet local regulatory requirements Able to effectively interact and influence all levels within the organisation, leveraging exceptional analytical, problem solving, and communication skills. Develop and implements key strategies with a specific focus on driving product ownership and class leading customer experiences. Influences Director and Senior Director decisions on prioritisation and programs through demonstrated results. Identify roadblocks and potential impacts before they emerge; anticipating and mitigating risks to ensure projects are successfully launched without incident. Develop and maintain key partnership with senior field leadership including sharing key projects and initiatives by visiting Apple Retail Stores, hosting forums, conducting calls, and creating a feedback and communication channel.