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Concentrix

Global BPO offering customer engagement services

Engineering Manager

Engineering LeadershipPosted on Nov 13
Full-timeNo salary listedRemote

About the Job

Requirements

  • Proven experience leading software engineering teams.
  • A strong software engineering background and experience delivering production-grade applications or platforms.
  • A solid understanding of modern engineering, DevOps, continuous integration and continuous delivery (CI/CD), security, monitoring, and observability practices.
  • Experience with cloud environments, GitHub or GitLab, application programming interfaces (APIs), and enterprise integrations.
  • Ability to manage multiple initiatives, dependencies, capacity, and technical risks.
  • Fluency in English.

Responsibilities

  • Lead, coach, and develop high-performing engineering teams.
  • Drive delivery across multiple initiatives by managing priorities, capacity, dependencies, risks, and commitments.
  • Champion engineering excellence across quality, testing, CI/CD, security, observability, and operational readiness.
  • Provide technical oversight and partner with Architects, Technical Leads, Product, and Business stakeholders.
  • Help scale prototypes and emerging solutions into maintainable, production-ready products.
  • Complete all assigned mandatory training within the timeframe provided.
  • Conduct and/or participate in regularly scheduled one-to-one meetings with the direct manager and/or direct reports.

Desired Qualifications

  • Experience with AI-enabled products, Generative AI, large language model (LLM) applications, or agentic workflows is an advantage.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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