Full-Time
Product Manager
Upshop
201-500 employees
Retail SaaS optimizing fresh-food operations
Compensation Overview
CA$100k - CA$130k/yr
Mississauga, ON, Canada
In Person
Bachelor's
 Product (1) |
|---|
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- A bachelor's degree in business, technology, engineering, or a related field, or equivalent experience.
- 3–6+ years of experience in product management or product-related roles.
- Experience working in Software as a Service or enterprise software environments.
- Experience collaborating with engineering teams in an agile product development environment.
- Strong communication and stakeholder management skills.
- Ability to translate customer and business needs into clear product requirements.
- Working knowledge of application programming interfaces, integrations, and modern Software as a Service platform architecture.
- Ability to collaborate effectively with engineering teams on technical product features.
- Familiarity with product management tools and agile workflows.
- Familiarity with artificial-intelligence-enabled tooling and emerging artificial intelligence capabilities, including the ability to evaluate opportunities for artificial-intelligence-driven features within Software as a Service products.
- Customer focus and empathy for operational users.
- Analytical and problem-solving skills.
- Cross-functional collaboration.
- Strategic thinking and prioritization.
- Contribute to the development and execution of product strategy and roadmap initiatives.
- Identify product opportunities based on customer feedback, operational challenges, and market trends.
- Define product priorities aligned with company objectives.
- Develop product requirements, use cases, and user stories.
- Partner with engineering and user experience teams to design and deliver new product capabilities.
- Participate in agile development processes, including sprint planning, backlog grooming, and release planning.
- Ensure product features meet functional, usability, and scalability requirements.
- Support testing, validation, and product launch activities.
- Engage directly with customers to understand operational workflows and product needs.
- Conduct customer interviews, feedback sessions, and discovery activities.
- Gather insights from sales and customer success teams to inform product decisions.
- Represent customer needs within the product development process.
- Work closely with engineering teams on features involving application programming interfaces, integrations, and Software as a Service platform capabilities.
- Translate business and operational requirements into technical product specifications.
- Support integration requirements with retailer systems and third-party solutions.
- Partner with engineering, user experience, data science, revenue, and customer success teams.
- Support go-to-market readiness for new product releases.
- Communicate product updates and priorities across internal stakeholders.
- Experience in grocery retail, food service, supply chain, or store operations technology.
- Exposure to data-driven product development.
- Familiarity with artificial-intelligence-enabled tools, automation technologies, or predictive analytics.
Upshop provides a subscription-based software platform for grocery stores and supermarkets to optimize fresh food operations. It integrates tools for smarter ordering, inventory management, and demand forecasting to help retailers keep produce, dairy, meat, and bakery items well-stocked while reducing waste. How it works: retailers pay a regular fee to access Upshop’s platform, which coordinates ordering, tracks inventory levels, and analyzes demand to predict how much product to buy and when to reorder. Premium features or customized options may add to the base price. How it stands out: Upshop targets the fresh food segment and large retail chains, aiming to improve availability and profitability specifically for perishable items, which can be more challenging to manage than other groceries. Goal: help retailers increase sales and improve margins by delivering fresher products to customers with less waste and lower costs.
Company Size
201-500
Company Stage
Series D
Total Funding
$1.8M
Headquarters
Tampa, Florida
Founded
1989
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Simplify's Take
What believers are saying
- Upshop serves 450 retailers and 55,000 stores, per June 2026 company materials.
- ReposiTrak's January 2026 traceability tie-in targets FDA compliance and shrink reduction.
- National grocer eCommerce customers reported $14 million annual savings in January 2026.
What critics are saying
- Afresh's March 2026 expansion into all departments attacks Upshop's fresh-to-center-store moat.
- Toast entered grocery in 2026, commoditizing labeling and scale integration for independents.
- Failed cloud migrations during Elevate 2026 trigger churn and stall renewals.
What makes Upshop unique
- June 2026 Cockpit, Commissary 360, and open API unify fresh, labor, waste workflows.
- January 2026 Toast integration stays hardware-agnostic across hundreds of scale models.
- July 2026 customer awards named Wegmans, The Fresh Market, Gelson's, and Longo's.
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Benefits
Hybrid Work Options
Competitive Salary
401(k) Company Match
Unlimited Paid Time Off
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 30%1 year growth
↑ 30%2 year growth
↑ 30%Upshop, a provider of AI-powered retail operations software, has unveiled several innovations at its Altitude 2026 conference in Denver. The company introduced Cockpit, an action layer that transforms insights into prioritised tasks for store teams, and Commissary 360, which centralises production planning across multiple locations. The announcements include the Elevate Program, a structured framework helping retailers transition to Upshop's cloud platform, and an open API enabling integration with existing systems. Upshop's agentic AI autonomously identifies priority actions across demand, inventory, labour and waste management. The company serves over 450 retailers and 55,000 stores worldwide. CEO Mike Sanders said the innovations help grocers "move from reactive decisions to proactive, customer-first performance" by bringing intelligence directly into store operations.
Upshop partners with Toast to bring hardware-agnostic labeling and scale integration to grocery and deli retailers. AUSTIN, Texas-(BUSINESS WIRE)-Upshop Inc., a leader in connected store solutions for grocery and food retail, today announced an integration with Toast, the all-in-one digital platform built for hospitality, as Toast continues to expand its retail capabilities, including into grocery and fresh food markets. This integration will offer a labeling, scaling and printing solution that can help simplify fresh item management and enhance operational flexibility across independent and regional grocery chains. "Grocery operators need flexibility, not barriers, when it comes to their in-store technology," said Chris Renda, Chief Revenue Officer at Upshop. Share The collaboration combines Upshop's hardware-agnostic label and scale management technology with Toast's point-of-sale and back-office platform and can help provide a key differentiator that allows grocers to connect to 100s of scale or label printer models, avoiding the hardware lock-ins common with proprietary systems. Implementation and ongoing service for the joint solution will be provided by Truno, a technology partner for both organizations. "Grocery operators need flexibility, not barriers, when it comes to their in-store technology," said Chris Renda, Chief Revenue Officer at Upshop. "Our open, hardware-agnostic approach gives retailers the freedom to work with their existing scales and label printers while seamlessly connecting through Toast's digital backbone." By uniting POS data with in-store labeling and scaling, the Upshop - Toast solution helps streamline labeling, product tracking, and price management from one connected platform. The result is a more efficient and consistent experience for operators managing high-volume deli, bakery and prepared foods departments. James Saylor, Head of Retail Commercialization at Toast, added, "We're thrilled to partner with Upshop as we bring our technology into more grocery and fresh market environments. Upshop's proven expertise in scales and labeling perfectly complements Toast's mission to simplify operations for food businesses of all types. This partnership helps enable grocers to deliver the speed, accuracy, and digital integration today's shoppers expect." About Upshop Upshop is the leading provider of AI-powered retail operations software, helping grocers and convenience stores sell more and waste less through a unified platform that synchronizes forecasting, ordering, production, and inventory across the store. From Fresh to Center Store, DSD to eCommerce, Upshop empowers better decisions, faster actions and more connected teams that improve labor efficiency, reducing shrink and driving profitability. With over 450 retailers and 55,000+ stores globally relying on Upshop to manage mission-critical operations, the impact is evident: In fact, one national grocer utilizing eCommerce order management and fulfillment functionality reported over $14 million in annual savings, in addition to increased basket sizes when using conversational commerce. To learn more about the Total Store Operations Experience, visit https://upshop.com/, and watch customer testimonials at Upshop Total Store Operations Experience - YouTube.
Upshop introduced Upshop 360, a unified grocery operating system, Sept. 29 at Groceryshop 2025.
Gelson's Markets has partnered with Upshop as part of an initiative to better use data, AI and operational insights to make operations more efficient and customer-centric at its 26 Southern California supermarkets.
Upshop has introduced a total store ordering platform that integrates fresh perimeter and other departments to enhance fresh ordering.