Director, Product Management - Associate Experience, Workplace Experience Platform

Director, Product Management - Associate Experience: Workplace Experience Platform

Director, Product Management (PXDP60)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Role

As a Director on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise (i.e., our employees, or Associates) with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our Associates, the employees of Capital One.   

In this role, you will own and evolve Capital One's Workplace Experience Platform, a platform that securely connects our internal data and workflows to the tools associates use every day, from our intranet (One Place) and Slack to AI assistants like Gemini and Claude.  Rather than building isolated websites or one-off integrations, you will establish the core connections, including associate identity, workflow rules, and approval tasks, so that every new internal tool or AI model can simply "plug in" to a governed, scalable grid.

This role will:

• Establish Strategic Vision:  Define and steward the end-to-end Workplace Experience Platform strategy across a three-phase roadmap: Consolidate ("One Place to look"), Connect ("one place to act"), and Anticipate ("the platform comes to you").
• Lead Product Execution:  Direct a team focused on driving business value , while ensuring the team ships what matters first and builds solutions that align with the end goal.
• Drive Enablement:  Champion our Intranet Web and Mobile (i.e. One Place) adoption & transformation through enablement programs that drive workforce proficiency.
• Drive Cross-Functional Alignment:  Work seamlessly across lines of business (LOBs) to establish governance protocols, consolidate disparate AI initiatives, and build a cohesive ecosystem.
  

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's degree in any field and at least 5 years of Product Management experience 

Preferred Qualifications:

• Product expertise with best-in-class generative AI products (e.g., Claude, Gemini, Glean, etc.)
• Experience establishing and working with agentic frameworks and LLM orchestration protocols
• Track record in defining long-term Digital strategy, roadmap prioritization, and implementing governance standards to manage risk
• Experience managing product management teams, specifically leading and mentoring senior-level direct reports
• Strong background serving as a primary liaison between Product, Engineering, Data/ML teams, and senior executive leadership
• Experience developing user enablement programs and standardizing interaction patterns for emerging technologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $209,500 - $239,100 for Director, Product ManagementNew York, NY: $251,400 - $286,900 for Director, Product ManagementChicago, IL: $209,500 - $239,100 for Director, Product ManagementMcLean, VA: $230,400 - $263,000 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).