Cross-Functional Specialist - Service

Responsibilities

Job Summary: As a Cross-Functional Specialist, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key Responsibilities & Essential Functions:

Customer Service / Sales / Stocking:

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total Store, in multiple departments
• Complies with Store and department SOPs, policies, and applicable laws
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Uses suggestive selling techniques to meet customer needs and build department sales
• Works a flexible schedule to accommodate shifts of different departments
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Receives / ensures accuracy of all incoming loads (H-E-B, DSD)
• Ensures communication of vendor stock conditions / levels to appropriate parties
• Can step in in absence of the Lead; may train Partners on the team
• Perform duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment
• Performs Cross Functional Rep duties as needed

Food Safety / Sanitation:

• Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
• Properly operates and maintains all equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• 1+ years of experience in H-E-B Store operations - Required

Knowledge/Skills/Abilities:

• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Strong customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Planning and organizing skills - Required
• Ability to adapt quickly to performing a wide range of duties across multiple departments - Required
• Ability to work well independently - Required
• Strong eye for detail - Required

Education:

• HS Diploma or GED or equivalent - Required

Licenses/Certifications:

• Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Work flexible schedules
• Perform the following, based on your Department
  Bakery:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, reach at shoulder, bend
  * Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
  
  Dairy / Frozen / Grocery / Market:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold conditions, loud noise
  DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
  FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
  GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
  MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
  
  Deli:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, stoop
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
  
  Cosmetics / Drugstore / General Merchandise:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet conditions, loud noise, ambient temperatures
  COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
  DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
  GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
  
  Floral:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Frequently be exposed to cold conditions
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
  
  Gas Station:
  * Constantly sit, reach at waist
  * Frequently grasp
  * Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
  
  Produce:
  * Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps
  * Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally stand, bend, crouch, kneel, stair climb
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
  
  Seafood:
  * Constantly reach at waist
  * Frequently stand, walk, pivot, push / pull with arms, grasp
  * Frequently be exposed to wet and cold
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
  * Occasionally be exposed to hot conditions, loud noise, ambient temperatures
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
  
  Service:
  * Constantly stand, walk, reach at waist, grasp
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
  Shelf Edge:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 7/1/2020