C

Coupang

Sells goods online with its own overnight delivery

E-commerce Product Data and Operations PMO Senior

Program ManagementPosted on Oct 30
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • At least five years of project or program management experience in an e-commerce catalog, back-office, large-scale operations, intake, or PMO organization.
  • Experience with quantitative effort estimation and resource planning, including capacity planning, full-time-equivalent modeling, and service-level agreement management.
  • Ability to query backend databases directly using SQL and make data-driven decisions and prioritization judgments.
  • Ability to communicate asynchronously and control issues using guardrails in online tools such as Jira, Confluence, and Slack, rather than relying solely on face-to-face communication or persuasion.
  • Experience challenging unreasonable requests using data and coaching junior project managers to become independent owners.
  • Business English communication skills sufficient to collaborate with global leaders and overseas development teams; an English interview is required.

Responsibilities

  • Consolidate and manage intake of strategic requirements, quantitatively analyze complex business requests for the catalog and product operations organization, and establish a systematized intake process based on guardrails and online workflows.
  • Estimate effort and prioritize requests using worker counts, timelines, full-time-equivalent modeling, and business impact; schedule resources quantitatively and manage service-level agreements and throughput.
  • Lead cross-functional projects in online and remote collaboration environments, establish roles and responsibilities, persuade stakeholders, and resolve risks.
  • Systematize and preserve repetitive manual operating procedures to reduce defect rates and maximize operational efficiency across the team.
  • Guide work structuring, provide practical mentoring, and coach junior project managers in independent decision-making so they can grow into autonomous project owners.

Desired Qualifications

  • Deep understanding of e-commerce catalogs, marketplaces, product-data pipelines, or backend and operations domains.
  • Demonstrated improvement in team throughput or reduction in defects by standardizing high-volume operational requests through systems or automation.
  • Experience designing and building team-level intake and service-level agreement workflow standards using Jira Automation, Confluence, or Asana.
  • PMP or SQLD certification, or experience in global platform PMO.

About the Company

cb

Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

Recently Posted Jobs

Explore more opportunities at Coupang

See more jobs