Cooper University Health Care
Academic health system
Medical Assistant
About the job
- At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
- Experience with electrocardiograms, vital signs, venipuncture, capillary procedures, and injections.
- A high school diploma or equivalent.
- Graduation from a post-secondary medical assisting education program accredited by an approved certifying body under NJAC 13:35-6.4.
- Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
- Current Basic Life Support or cardiopulmonary resuscitation certification through the American Heart Association.
- Ability to work flexibly, multitask in a fast-paced environment, and adjust to patient volume.
- Ability to work at other ambulatory offices based on volume when assigned.
- Provide medical assistant care under the supervision of physicians, providers, and registered nurses in ambulatory settings.
- Greet patients and guests using AIDET and provide a high-quality service experience.
- Provide patient support, communicate delays, and offer appropriate alternatives.
- Perform administrative duties including rooming patients and documenting vital signs, pain, reason for visit, medication review, and social, surgical, family, and medical history.
- Complete electronic medical record in-baskets, telephone communications, MyChart messages, and medical-record documentation.
- Obtain reports, results, and medical records.
- Complete insurance and disability forms, precertifications, authorizations, point-of-care testing, order transcription, and protocol-based order entry.
- Assist with bump lists, wait lists, and appropriate work queues when assigned.
- Schedule patient appointments, including follow-up appointments, physician office visits, imaging, and laboratory appointments.
- Perform and document patient outreach, call backs, pool messages, MyChart messages, and confirmation calls.
- Administer vaccines and document them according to established policies when assigned.
- Collect and handle specimens according to established protocols, including proper labeling and safe handling.
- Assist physicians and providers with monitoring and reporting laboratory results.
- File reports, laboratory results, radiology reports, and correspondence in the electronic medical record and attach results to appropriate orders.
- Obtain prior authorization for medications, procedures, and testing.
- Communicate with multidisciplinary team members and patients while adhering to regulatory standards and the Code of Ethical Conduct.
- Perform other duties assigned by the manager.
- Experience with Epic.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated customer service skills.
About the company
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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