At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Sr Manager, Experience at T-Mobile is instrumental in leading our Experience stores, which are the forefront of our customer service and product discovery. This role is responsible for managing our most seasoned Mobile Experts and ensuring the delivery of top-tier customer service in alignment with our Team of Experts customer service model. They oversee the broadest range of T-Mobile products and ensure the deepest assortment is available to customers. The Sr Manager, Experience works closely with the Experience Store Manager team, driving the growth of our fastest expanding store format while delivering a level of customer experience that is second to none in the industry. Their leadership and strategic management significantly contribute to T-Mobile's mission of enhancing customer experience and service excellence.Job Responsibilities:

Ensure that all store locations meet the company’s requirements and are opened as per the business plan.
Provide management, oversight, direction, and motivation to store staff/management to build a cohesive, positive team environment that represents T-Mobile’s values.
Ensure that the retail stores are staffed and trained to the approved levels to meet customer traffic demands. This requires skills in recruiting, selection, hiring, training and working in a leadership and development capacity for the ongoing growth of your market.
Be the sales leader for this channel. This includes meeting and exceeding overall sales objectives, proper forecasting and ensuring that the resources are available to meet these goals.
Ensure store operations meet company standards and expectations.
Provide input into the strategic planning process for this channel.
Provide financial/management reporting as designed to support company requirements. Develop store forecasts and budgets as required.

Education and Work Experience:

High School Diploma/GED (Required)
2-4 years Sales & operational experience (Preferred)
2-4 years Multi-unit management experience (Preferred)

Knowledge, Skills and Abilities:

Business Analysis (Required)
Change Management (Required)
Coaching (Required)
Communication (Required)
Customer Experience Management (Required)
Leadership (Required)
People Management (Required)
Retail Merchandising (Required)
Sales Management (Required)
Strategic Planning (Required)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $134,160 - $242,160National Base Pay Range: $111,800 - $201,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ376605¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

About the company

T-Mobile runs a nationwide wireless network for consumers and businesses in the United States, selling mobile phone service and broadband internet access. Its flagship T-Mobile brand sits alongside prepaid brands Metro by T-Mobile and Mint Mobile, reaching customers with different budgets and payment preferences. Customers connect through phones or home internet gateways, while businesses buy connectivity for staff and connected equipment. Revenue comes from recurring service plans, wholesale network access, and sales of devices and accessories. Its operating roots date to 1994, and its headquarters are in Bellevue, Washington, and Overland Park, Kansas.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bonn, Germany

Founded

1994

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Simplify's Take

What believers are saying

Service growth supports investment: T-Mobile reported 9% yearly service-revenue growth in July 2026, including acquired businesses.
Cash supports stability: T-Mobile reported $7.5 billion of Q2 operating cash flow in July 2026.
Study while working: T-Mobile pays full tuition at selected online universities and supports full-time and part-time employee education.

What critics are saying

Integration threatens overlapping jobs: T-Mobile's UScellular restructuring includes severance for redundant processes and functions.
Minority shareholders lack control: Deutsche Telekom is T-Mobile's controlling stockholder.
Meridian customer-care work starts onsite: T-Mobile grants hybrid eligibility after training only to Experts meeting performance and attendance goals.

What makes T-Mobile unique

Spectrum shapes its network: T-Mobile combines broad-reaching 600 MHz frequencies with Sprint-derived 2.5 GHz capacity.
Engineers work beyond older network constraints: T-Mobile's standalone core operates independently of 4G infrastructure.
Satellite access reaches rival customers: T-Mobile sells T-Satellite separately without requiring a T-Mobile mobile plan.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Family Planning Benefits
Childcare Support
Tuition Assistance

Company News

Yahoo Finance

Oct 16th, 2026

T-Mobile stock could hit $226.72 in three years, a 44.4% gain from $157.03

T-Mobile US shares could be worth about $226.72 in three years, against $157.03 at the October 15, 2026 close, according to a Trefis scenario. That would be a 44.4% gain before dividends and return the stock to its highest close of the past year. The stock fell 30.1% over the year to October 15, 2026, dividends included, while the S&P 500 gained 17.9%. It trades at 16.2 times earnings, below its 21.9 average over the last twelve fiscal quarter-ends. The scenario assumes revenue rises from $92.2 billion to $117 billion, and earnings from $10.6 billion to $13.6 billion. Higher sales would drive 64.6% of the gain; a higher price-to-earnings ratio would account for most of the rest. Revenue grew 9.7% in the twelve months to June 2026. Postpaid service revenue rose 13% in fiscal Q2 2026.

PR Newswire

Oct 16th, 2026

CSL Group acquires SIMPL Wireless to bring Critical Connectivity(R) to North America.

CSL Group acquires SIMPL Wireless to bring Critical Connectivity(R) to North America. Oct 16, 2026, 07:00 ET Adding multi-carrier eSIM, a unified connectivity management platform and Tier-1 US carrier partnerships to CSL's global IoT connectivity platform LONDON and DULUTH, Ga., Oct. 16, 2026 /PRNewswire/ - CSL Group, the leading global provider of Critical Connectivity(R), has acquired SIMPL Wireless, the US-based IoT eSIM connectivity provider. The acquisition gives CSL a North American home and gives customers connectivity that is simple, fast and fully under their control, within a single, resilient connectivity service. As IoT estates grow across borders, enterprises need to manage every SIM, contract and network from one place. Unified management lowers cost and speeds deployment, while multi-network resilience keeps devices connected when a network goes down. The acquisition, CSL's second in 2026 following IoTM Solutions in July, strengthens CSL's ability to help customers build resilient IoT estates - with the uptime and operational control that life, mission and business-critical applications demand. Simple. Fast. Yours. SIMPL's promise is simple, fast and yours: connectivity that goes live quickly, runs on the SIMs, APNs, hardware and carrier contracts customers already have, and keeps them in control of every connection. EverSIM, its multi-carrier eSIM built on unmodified, GSMA SAS-certified Thales eUICC infrastructure and native to SGP.22 and SGP.32, gives customers the option to buy connectivity from SIMPL or bring their own from up to 100 mobile network operators, with 5G Standalone support, backward-compatible to NB-IoT. A single SIM SKU carries a native primary carrier profile, and customers can localise anywhere by downloading local profiles over the air, with backup profiles that step in automatically if the primary network goes down and hand back when it returns. Compass, its single-pane-of-glass platform, gives customers one dashboard and one API to activate, monitor and manage SIMPL SIMs alongside existing carrier SIMs, with automated self-healing via auto-profile fallback. Historically, enterprise eSIM deployments have taken a year or more because of platform integrations, carrier certifications and custom development. EverSIM compresses that timeline to days, enabling customers to move quickly from proof of concept to production while maintaining centralised oversight. Speed, simplicity, control - it just works. With established partnerships including T-Mobile and Thales, SIMPL serves Solution Providers and Resellers in addition to customers across retail, transport, energy and EV charging. This gives CSL an immediate US customer base, local go-to-market capability and Tier-1 carrier relationships. Combined with CSL's patented rSIM(R) multi-network resilience and IoTM's connectivity orchestration, SIMPL completes a single operating model for customers: manage every SIM and eSIM, and stay online when a network fails. Jason Morrow, CEO of SIMPL Wireless, said: "SIMPL was built on three ideas: speed, simplicity and control. IoT connectivity should be fast to activate, run on what customers already have, and stay theirs to control - it should just work. Joining CSL Group puts that on a platform engineered for uptime and backed by three decades of critical connectivity expertise. For our customers, nothing changes on day one except what we can now offer them." The SIMPL team will join CSL Group, and SIMPL will continue to serve its existing customers, carriers and partners - as SIMPL Wireless, a CSL Group company. Expanding CSL in North America CSL already delivers managed IoT connectivity and patented rSIM(R) resilience across more than three million connections in building security, healthcare, infrastructure, utilities and transport. SIMPL gives CSL the US base, carrier relationships and local team to bring that capability to North American customers. Together, CSL, IoTM and SIMPL enable customers to deploy globally, connect with confidence, automate SIM and eSIM lifecycle management and keep critical devices online as their estates grow. Ed Heale, CEO of CSL Group, commented: "Customers shouldn't have to choose between flexibility and resilience. Bringing SIMPL into CSL Group gives us a home in North America and a platform that lets customers connect anywhere, with the certainty critical applications require." Financial terms of the transaction were not disclosed. About CSL Group CSL Group is the world's leading provider of Critical Connectivity(R). Founded in 1996, CSL has spent three decades building the expertise, resilience and managed infrastructure that life, mission and business-critical IoT applications depend on. Today, CSL manages over three million connections across building security, healthcare, infrastructure, utilities and transport, delivering always-on, fully managed, multi-path IoT solutions at scale. Where other connectivity providers deliver a commodity, CSL delivers certainty: designing, deploying and managing secure, resilient solutions tailored to the environments where failure is not an option. Follow CSL: About SIMPL Wireless SIMPL Wireless is a US-based eSIM-as-a-Service provider headquartered in Duluth, Georgia. Its EverSIM multi-carrier eSIM and Compass platform deliver IoT connectivity that is simple, fast and yours. Customers can buy connectivity from SIMPL or bring their own from up to 100 mobile network operators, activate quickly on the hardware and carrier contracts they already have, and manage every connection through one dashboard and one API. SIMPL is built on GSMA SAS-certified Thales infrastructure and works with partners including T-Mobile and Thales. SIMPL Wireless is a CSL Group company. SOURCE CSL Group

Light Reading

Oct 14th, 2026

Verizon CTO: 6G needs a breakthrough for AI uplink demand.

Verizon CTO: 6G needs a breakthrough for AI uplink demand. Verizon CTO Yago Tenorio says industry is 'missing a breakthrough' in 6G for uplink capacity as future AI applications change network traffic patterns. October 14, 2026 The expectation that AI is going to reverse decades of wireless traffic patterns with devices sending more data back to the network has sparked a rethink on uplink capacity for 6G. As the standards take shape, Verizon hopes new ideas will address what could be a capacity crunch for AI-fueled data uploads. Mobile networks are designed to deliver faster download speeds by dedicating as much bandwidth as possible to downstream connections to users and far less for upstream data coming from the other direction. Typical downlink-to-uplink ratios are 9:1 or 8:2. But AI could change all that. Verizon envisions AI usage shifting from transactional prompts and answers to future applications needing "continuous contextual awareness" that would drive the downlink-uplink ratio to be more like 1:1. Speaking at RCR Wireless' 6G Forum, Verizon chief technology officer Yago Tenorio described the scenario as a device would send information about a user's reality through sensing, video or audio on a real-time, continuous basis to "your AI agent of choice" in the cloud or network edge. But sometimes those devices will be AI wearables, like smart glasses, that are limited by size, power, heat dissipation and how many antennas can realistically be added. "Everything puts pressure on the uplink. You need more capacity, but the device is less capable," said Tenorio. He noted there are some techniques that can help, pointing to "sub-band full duplex" as an example among others. While confident the industry can come up with other ideas, his comments suggest some bigger thinking is needed to avoid an "uplink crisis." "We're missing a breakthrough that will probably have to go all the way down to the architecture...There is a very real uplink demand that I don't think we can satisfy just with incremental improvement," he said. Time to think about decoupling? For one of the concepts being discussed, he posed, "Can we think of a full decoupling of uplink and downlink? And a deployment that is much more pervasive of uplink receivers everywhere that are listening and are close to the customer...reducing and relieving the uplink for the device?" "It's just an example. Maybe it's not needed. Maybe it's not practical. We'll see about it," he added. The decoupling idea is that different frequency bands can be used for downlink or uplink, according to a recent Ericsson blog. For example, midband spectrum for downstream and perhaps lowband for upstream. Rather than assigning portions of the same band to uplink and downlink, decoupling is like giving them each their own "highway," Akhil Gokul, VP, head of technology at Ericsson, told Light Reading earlier this year at Network X Americas. T-Mobile is looking into uplink/downlink decoupling as an upcoming 6G feature. At Network X in Dallas, Egil Grönstad, senior director of technology development and strategy, said of the concept that "you can have more flexibility on how you're pairing spectrum that I think will be very helpful, where we can select whatever is the best spectrum, downlink versus uplink, so it's not that fixed ratio." He also said it might be worth examining whether it is possible to use unlicensed spectrum as a way "to get more uplink capacity, especially for fixed applications," such as fixed wireless or use cases like camera monitoring. In its 5G-Advanced network, T-Mobile has been rolling out features to boost uplink, including uplink carrier aggregation, uplink MIMO and transmit switching. Verizon is also working on 5G uplink. A test by Signals Research Group of Verizon's 5G standalone network, where it had implemented Ericsson's 32T32R massive MIMO radios, showed marked uplink improvement. Meanwhile, AT&T indicated that adding upstream capacity was part of the reasoning behind acquiring EchoStar's 600MHz lowband spectrum. The carrier plans to deploy Ericsson's dual-band 600MHz radios that feature "uplink-enhancing 8RX [i.e., eight receiver] technology," which was said to be a first for lowbands. Building 6G up from the use case. For Verizon's Tenorio, uplink is part of the equation for enabling future services. The carrier is determined that with this generation, unlike 5G, the use cases should come first rather than the technical capabilities. "We have the opportunity to design 6G with use cases in mind...as opposed to just specify it from speed and latency and performance, and then hoping that the use cases will make use of it," he said. The carrier expanded its 6G Innovation Forum last month with nine new members and highlighted trials with integrated sensing and communication (ISAC) and AI wearables, aimed at pinning down requirements for use cases. "What we have in front of us is a lot of questions that we need to ask and we need to find answers for. We have the opportunity to shape 6G so that it hits the ground running, and it enables use cases that are going to be the successful ones and the ones that we can monetize as an industry and the ones that add value...We have precious two years in front of us," he said. Senior Editor, Light Reading Michelle Donegan covers all things 5G, 6G and mobile tech for Light Reading. She has been writing about the telecoms sector since the early 1990s. Her first job was with Global Telephony magazine in Chicago, where she got an intro to publishing and tech reporting. After moving to the UK in 1999, she has covered telecoms tech, business and policy issues at publications including Communications Week International and Total Telecom. She was also part of Light Reading's European editorial team from 2007 to 2013. Between stints at Light Reading, she was busy freelancing and was a regular contributor to Mobile Europe, Mobile World Live, TelcoTitans, TM Forum, and more. Want more Light Reading stories in your Google search results? Join 62,000+ members. Yes it's completely free.

Yahoo Finance

Oct 9th, 2026

T-Mobile generates $16B free cash flow annually despite 23% stock decline

T-Mobile stock offers a free cash flow yield of 8.2%, nearly double the S&P 500 median of 4.5%. Over the last twelve months, the wireless and broadband provider generated about $16.2 billion in free cash flow, up from $3.8 billion three years ago. The shares have declined 23% in twelve months amid concerns about slowing growth. Revenue increased 7.9% in the latest quarter, down from 11.3% growth two quarters earlier. Operating margin contracted to 20% from 23% a year ago. T-Mobile carries debt equal to 69% of its market value, compared with 21% for the broader S&P 500. When factoring in net debt, the effective cash yield drops from 8.2% to 5.2%. The company reports third-quarter results on 28 October.

Springville-Griffith Institute Central School District

Oct 9th, 2026

Free Wi-Fi hotspots for Springville-Griffith families.

Free Wi-Fi hotspots for Springville-Griffith families. Springville-Griffith October 9, 2026 Springville-Griffith CSD is partnering with T-Mobile's Project 10 Million to provide free mobile Wi-Fi hotspots and 200GB of annual high-speed data to eligible student households. How to Apply: Complete the Form: Fill out the attached Springville-Griffith Fillable Verification Form to confirm student enrollment and program eligibility (Free/Reduced Lunch, SNAP, Medicaid, CEP, etc.). Register Online: Apply directly on and upload your completed district verification form. Need help? Contact your school's main office or the Springville-Griffith Technology Department.

T-Mobile

Senior Manager, Experience - Experience Minnesota

About the job