Production Print Associate
About the job
- A high school diploma or equivalent is required.
- One or more years of customer service or operations support experience is preferred.
- Functional knowledge of Microsoft Word, Excel, and Outlook is required.
- Ability to multitask, work independently, solve problems, and perform light physical tasks as needed.
- Strong communication, organization, and interpersonal skills are required.
- Operate office and production equipment, including printers, scanners, inserters, and fax machines.
- Support mail handling activities such as sorting, scanning, distribution, and package tracking.
- Prepare, print, and finish documents, including stapling, binding, and laminating.
- Maintain accurate logs for billing, meter reads, production jobs, and reporting tasks.
- Monitor supplies, support service-level agreement compliance, and escalate service issues when needed.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview: Join Xerox as a Service Delivery Associate, where you will help deliver on-site customer solutions through mailroom services, print and document operations, and administrative support. In this role, you will support daily operations, maintain service quality, and provide a strong customer experience through reliable execution and attention to detail. Why Join This Team:
- Play a key role in delivering day-to-day service excellence for client operations
- Gain hands-on experience with print, mailroom, document, and office support services
- Build customer-facing experience in a fast-paced operational environment
- Develop skills across equipment support, administrative tasks, and service delivery
- Receive training on Xerox systems and equipment
What You Will Do:
- Operate office and production equipment, including printers, scanners, inserters, and fax machines
- Support mail handling activities such as sorting, scanning, distribution, and package tracking
- Prepare, print, and finish documents, including stapling, binding, and laminating
- Maintain accurate logs for billing, meter reads, production jobs, and reporting tasks
- Monitor supplies, support SLA compliance, and escalate service issues when needed
What You Need to Succeed:
- High School Diploma or equivalent required
- 1+ year of customer service or operations support experience preferred
- Strong communication, organization, and interpersonal skills
- Functional knowledge of Microsoft Word, Excel, and Outlook
- Ability to multitask, work independently, solve problems, and perform light physical tasks as needed
How We Set You Up for Success:
- Training provided on Xerox systems and equipment
- Exposure to customer-facing operations and service delivery environments
- Opportunity to build experience in mailroom, print, and document services
- Supportive role with broad day-to-day operational responsibilities
- Strong foundation for growth in service and operations roles
About the company
Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.
Company Size
10,001+
Company Stage
IPO
Headquarters
Norwalk, Connecticut
Founded
1906
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Simplify's Take
What believers are saying
- Q2 2026 adjusted operating income reached $203 million, up $144 million year-over-year.
- Management raised 2026 revenue guidance to $7.6 billion and operating income to $555-$605 million.
- TPG Angelo Gordon JV raised $450 million, supporting deleveraging and note repurchases.
What critics are saying
- Pro forma Q2 2026 revenue fell 6.5%; core demand still shrinks despite acquisitions.
- 1,255 layoffs in first half 2026 signal integration pain and constant cost cutting.
- $4.2 billion debt and 5.1x net leverage keep Xerox vulnerable until 2028 maturities.
What makes Xerox unique
- Lexmark's December 2025 acquisition broadens Xerox's installed base and service attach potential.
- September 2026 Proficio CS1100, CF1200, and PX700 FLX expand production-print breadth.
- Flint Group Digital Xeikon partnership strengthens Xerox's position in high-growth digital packaging.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- Paid Holidays
- Paid Vacation
- Flexible Work Hours
Growth & Insights and Company News
6 month growth
-3%1 year growth
-3%2 year growth
-3%Xerox (NASDAQ:XRX) will report third-quarter earnings on Thursday before market hours. Analysts expect revenue to fall 5% year on year, a reversal from the 28.3% rise in the same quarter last year. Last quarter, the document technology company beat revenue expectations with $1.92 billion, up 22% year on year, and also beat analysts' EPS estimates. Still, Xerox has missed Wall Street's revenue estimates multiple times over the last two years. Analysts have largely held their estimates over the past 30 days. The average price target is $3.50, against a share price of $2.57. Xerox shares are down 21% over the last month, while peers in the IT services segment are up 3.7% on average. Among peers, IBM reported revenue up 4.7%, beating estimates by 1.9%. Applied Digital's revenue grew 322% year on year.
Xerox makes its case to the channel. By Anne Valaitis, Keypoint Intelligence. Originally published 21 October 2026. Xerox used its recent Partner Summit in Nashville to address a question that has followed the company since the Lexmark acquisition closed. Is Xerox still committed to print and to the channel? More than 500 partners from over 70 countries attended, a mix of longtime Xerox dealers and partners inherited through Lexmark, many of whom are still deciding how much of their business to build around the combined company. CEO Louie Pastor framed the event around the theme "Built to Win Together" and promised partners straight answers. The core message was that integration is giving way to execution. Xerox pointed to a broader portfolio, a service model designed around reliability, a more partner-centered go-to-market approach, and new revenue paths beyond print. Several of those plans are promising, though many rest on company-reported figures and timelines that remain open. A Broader Portfolio Built Around Service Xerox's pitch rests on four ideas. The first is portfolio breadth. With Lexmark, Xerox now covers A4, A3, and production print more completely than before, and it introduced the 7 and 8 M-Series high-end mono A4 line at the event. Executives cited more than $1 billion in investment booked against three to five year roadmaps. Breadth is not the same as share, however. One executive acknowledged that legacy Xerox held only 3% to 4% of the A4 market, and a fuller lineup does not by itself change that position. The second is end-to-end ownership. Xerox now designs, manufactures, sells, and services its devices and argues that this lets it engineer reliability in from the start. Pastor described an ambition to drive service disruptions toward zero through product design, embedded diagnostics, and AI-driven prediction. Executives cited a 50% reduction in service calls on the 9 Series, which has 500 fewer parts than its predecessor, along with device availability of 99% or better and half of service calls resolved remotely. Xerox did not share the baseline or methodology behind these figures. The third is a partner-first channel model. Starting next year, Xerox plans to replace the separate Xerox and Lexmark partner programs with a single program offering full portfolio access and simplified pricing. It is also working to make indirect fulfillment the default for customers outside its named enterprise accounts. Executives acknowledged the transition will not be complete on day one. The fourth is enablement. Xerox outlined a unified partner portal, co-brandable campaigns, an AI-powered seller content tool, and a beta that extends its Writer AI marketing platform to partners. Xerox IT Solutions also introduced a US referral program for cybersecurity and managed IT, in which Xerox bills the client directly, partners receive a share of gross profit, and partners cannot act as the prime contractor. That structure lowers risk for dealers but also limits how much of the client relationship they own. The timing reflects financial pressure as well as opportunity. Xerox raised full-year revenue guidance to approximately $7.6 billion and expects adjusted operating profit to grow by more than $300 million, about $100 million of which is one-time tariff recovery. Net leverage is expected to fall from roughly six times to nearly four times by year end, a level Pastor acknowledged is still too high. With industry estimates showing print declining by 2% to 3% annually, these conditions give Xerox clear reasons to deepen its reliance on the channel. Buying behavior is shifting as well. Marketing chief Darren Cassidy said roughly 70% of buying decisions are now made before a seller is engaged. Xerox reported strong results from routing leads through AI chat and inside sales, though only about 35% of those leads currently reach partners. Cassidy committed to raising that share but did not name a target. For partners, the practical impact starts with the portfolio and the planned single program, which together could remove gaps that previously sent clients to a second vendor. The service story is more complex. Xerox argues that fewer unplanned calls will shift technician time toward installs and upgrades rather than shrink service revenue. Some partners raised questions about that view, and if devices need less service over time, clients will likely expect contract pricing to reflect it. Dealers on the partner panel reported lower parts costs and easier servicing, though the panel was selected by Xerox and reflected early adopters. Several elements also remain in progress. The unified portal reaches distributors in March, but Xerox declined to give a date for the full rollout. Pricing and incentive details for the new partner program were not yet available. Broader digital services for the channel are not ready, IT Solutions is currently US-only, and portfolio unification runs through 2029, which means partners will manage overlapping product lines for some time. The Keypoint Intelligence Perspective The tone of this summit stood out. Separating one-time gains from recurring profit and declining to commit to unsupported dates are reasonable choices for a partner base that has spent the past year weighing its options. Candor about uncertainty, however, is not the same as resolving it. The service strategy appears sound in principle. Owning design and diagnostics gives Xerox a credible path to differentiate on uptime, one of the few areas where workplace print vendors can still separate themselves. The open questions are whether reliability gains will hold across the full installed base, how Xerox will measure and report them, and how the resulting savings will be shared among Xerox, its partners, and their clients. Execution will ultimately shape how partners judge the summit. The move to a single partner program, the portal rollout, and the IT Solutions expansion will be natural places to see Pastor's emphasis on named owners and firm dates in action. Partners would also benefit from more performance data on the 9 Series as it matures, along with greater visibility into how leads will be shared between Xerox's inside sales teams and the channel. The resellers Keypoint Intelligence spoke with at the event remain committed to Xerox, but their support comes with clear expectations. They want to see faster execution, simpler processes, and firm timelines turn into day-to-day improvements in how they do business with the company. Knowledge gaps also remain, as traditional Xerox resellers still need a better understanding of the Lexmark-heritage products and the A4 portfolio before they can sell the full lineup with confidence. The next 12 months will show whether Xerox can deliver those changes for the partners it is asking to invest alongside it. Stay ahead in the ever-evolving print industry by browsing its Report Store for the latest insights. Log in to the InfoCenter to view research and studies through its Workplace- and Production-based Advisory Services. Log in to bliQ for product-level research, reports, and specs. Not a subscriber? Contact Printing Connect for more information. Original source: Keypoint Intelligence - Xerox Partner Summit Signals a Shift from Integration to Execution
Xerox holds 2026 Global Partner Summit with record attendance. 15 October, 2026 Xerox held its 2026 Global Partner Summit yesterday in Nashville, Tennessee, with more than 500 channel partners from over 70 countries attending, exploring new opportunities created by the company's expanded portfolio, capabilities, and global reach. Xerox chief revenue officer Jacques-Edouard Gueden said, "Over the past few years, we've taken significant steps to strengthen Xerox and broaden what we can deliver for customers. Now the opportunity is to put those advantages to work with our partners: expanding client relationships, reaching new buyers and accelerating profitable growth". "Our partners are critical to bringing those capabilities to market, and this summit is about giving them more ways to compete and win." During the Summit, Xerox showcased how its expanded portfolio, service and technology capabilities, global reach, and go-to-market resources, are giving partners more ways to address evolving client needs, strengthen existing relationships, and pursue new business. The event featured executive discussions, product demonstrations and partner-led sessions focused on growth and market expansion, including a keynote address from Right AI founder Ovetta Sampson. As one example of the expanded portfolio and capabilities available to partners, Xerox introduced the Xerox 7 M-Series and 8 M-Series black-and-white A4 printers and MFPs, along with enhancements to Xerox Print and Scan Experience and the Xerox Easy Assist mobile app. Designed with security, productivity, and sustainability in mind, the new devices feature advanced security capabilities, faster scanning speeds, improved reliability, and support for a broad range of specialty applications. Together with Xerox Print and Scan Experience and Xerox Easy Assist, the portfolio helps organisations simplify document-intensive processes, improve productivity, and create a more connected workplace experience. Xerox stated the regional rollout of the Xerox 7 M-Series and 8 M-Series begins on 27 October but Xerox Print and Scan Experience and Xerox Easy Assist are available now.
Xerox opens 2026 Global Partner Summit with record attendance and expanded partner opportunities. Music City, here come Xerox's partners! Xerox Holdings Corporation (NASDAQ: XRX) today welcomed more than 500 channel partners representing more than 70 countries to its 2026 Global Partner Summit to explore new opportunities created by the company's expanded portfolio, capabilities, and global reach. "Over the past few years, we've taken significant steps to strengthen Xerox and broaden what we can deliver for customers. Now the opportunity is to put those advantages to work with our partners: expanding client relationships, reaching new buyers and accelerating profitable growth," said Jacques-Edouard Gueden, chief revenue officer at Xerox. "Our partners are critical to bringing those capabilities to market, and this summit is about giving them more ways to compete and win." During the Summit, Xerox is showcasing how its expanded portfolio, service and technology capabilities, global reach and go-to-market resources are giving partners more ways to address evolving client needs, strengthen existing relationships and pursue new business. The event features executive discussions, product demonstrations, networking opportunities and partner-led sessions focused on growth and market expansion, and will also include a keynote address from Ovette Sampson, founder of Right AI. As one example of the expanded portfolio and capabilities available to partners, Xerox introduced the Xerox(R) 7 M-Series and 8 M-Series black-and-white A4 printers and MFPs, along with enhancements to Xerox(R) Print and Scan Experience and the Xerox(R) Easy Assist mobile app. Designed with security, productivity, and sustainability in mind, the new devices feature advanced security capabilities, faster scanning speeds, improved reliability and support for a broad range of specialty applications. Together with Xerox Print and Scan Experience and Xerox Easy Assist, the portfolio helps organizations simplify document-intensive processes, improve productivity, and create a more connected workplace experience. Regional rollout of the Xerox 7 M-Series and 8 M-Series begins Oct. 27. Xerox Print and Scan Experience and Xerox Easy Assist are available now. To learn more about the Xerox Global Partner Program and the full Xerox portfolio, visit www.xerox.com. About Xerox Holdings Corporation (NASDAQ: XRX). Xerox is a global technology company with more than 120 years of innovation leadership. The Cannata Report design, manufacture, deliver, and support print, IT, and digital services for nearly 200,000 clients worldwide. Its integrated, AI-powered portfolio includes managed and production print, document management, workflow automation, cybersecurity, cloud managed services, IT infrastructure and collaboration technology. Serving clients from growing SMBs to 90 percent of the Fortune 500, Xerox supports leading healthcare, government, financial services, education, legal, retail and commercial organizations. Through direct sales and a global network of channel partners, The Cannata Report deliver the technology, expertise, and support organizations need to operate efficiently, securely and at scale.
The Boss Company announces new partnership with Xerox. October 08, 2026 October 08, 2026 - The Boss Company today announced a partnership with Xerox, a global technology company with more than 120 years of innovation leadership. This collaboration will enable The Boss Company to deliver advanced digital solutions to organizations across the Southeast. Through this partnership, The Boss Company will integrate Xerox managed print and copy services into its offerings, helping clients reduce costs and increase workflow efficiency. "Xerox is a global technology company with more than 120 years of innovation leadership in print, and we are proud to represent their brand in the state of Alabama," said Troy McCawley, President of The Boss Company. Xerox continues to invest in technologies that empower a more connected and productive workplace. This partnership provides customers with flexible, scalable solutions that support hybrid work, automation, and secure digital workflows. About The Boss Company Headquartered in Birmingham, Alabama, The Boss Company is a comprehensive business technology solutions provider serving organizations throughout the Southeast. The company specializes in helping businesses simplify their technology needs by bringing multiple essential services together under one trusted partner. With expertise spanning managed IT services, cybersecurity, data security, business communications, VoIP, carrier services, audio-visual technology, digital marketing, and copy and print solutions, The Boss Company delivers integrated services tailored to the operational needs of each organization. Rather than offering a one-size-fits-all approach, the company works with clients to identify opportunities for greater efficiency, improved connectivity, and long-term growth. A central part of The Boss Company's approach is helping businesses navigate an increasingly complex technology landscape. As organizations adopt new systems, expand their operations, and face evolving security concerns, having dependable technology support becomes increasingly important. The Boss Company helps clients address these challenges through proactive IT management, infrastructure support, cybersecurity solutions, and reliable business communication systems. The company also provides document management, copier services, managed print solutions, and workflow technology designed to streamline everyday operations. By evaluating existing processes and identifying areas for improvement, The Boss Company helps businesses make informed decisions about technology investments while reducing unnecessary complexity. Beyond equipment and technology implementation, The Boss Company emphasizes ongoing customer support and lasting business relationships. Its team works closely with organizations throughout the planning, installation, training, and maintenance processes, helping ensure that the solutions provided continue to meet their needs as they evolve. The Boss Company's integrated approach allows clients to work with a single technology partner rather than coordinating services across multiple providers. This model is designed to simplify vendor management, improve accountability, and create a more consistent experience for businesses seeking dependable technology solutions. As workplace technology continues to advance, The Boss Company remains focused on connecting organizations with practical, scalable solutions that support productivity and business growth. Its partnership with Xerox reflects that commitment by expanding access to established technology offerings and additional resources for businesses throughout Alabama and the greater Southeast. Through a commitment to personalized service, innovative technology, and dependable support, The Boss Company continues to help organizations strengthen their operations, adapt to changing business demands, and prepare for future opportunities and growth. The company remains dedicated to building lasting partnerships with businesses across Alabama. For additional information about The Boss Company and its services, visit https://thebossco.com/.