Head of Administration

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Synopsis of the role 

Delivers and manages all the applications in the ECIS environment in both the current state and in the future transformed state. Responsible for ensuring their current functioning in production at all times. 

Accountability

The key accountability of this function is to own, deliver, and manage all applications for ECIS through a combination of development, testing, implementation, and production tech operations. This covers the current set of applications that are running on-premise as well as the future set of applications that would run on GCP cloud.

The broad range of responsibilities this includes 

• Application Delivery
  • Manage the end-to-end delivery cycles for all applications including managing product backlogs, understanding business use cases, sprint planning, velocity tracking, scrum planning, show-and-tell, and development.
  • Work with the Enterprise Architect for the end-to-end architecture of the proposed solutions from a functional and technical perspective, as well as from an InfoSec, Compliance, and Regulatory perspective.
  • Responsible for the overall governance, risk and controls implementation across the technology landscape.
  • Ensure that solution design, development, testing, implementation, and production tech operations processes are as per ECIS standards.

• Governance, Risk, and Controls (GRC)
  • Governance
    • Create the Business Case for the programs covering the architecture, financials, business benefits of the different programs. Ensure follow-throughs on their approval processes.
    • Ensure program governance routines, cadences and escalation processes are carried out as per planned calendars with vendors.
  • Risk
    • Identify, track, and mitigate all program risks through RAID logs.
  • Controls
    • Identify and implement checkpoints and milestones to be tracked for development projects as well as BAU.

• Budgets and Financials
  • Tech Budget
    • Work with PnE to maintain program budgets with line item level details of the spends across all of tech, including business applications and their underlying infra and platforms, end user applications and their underlying infra, as well as resource headcounts.
    • Ensure spends are within budget.
  • Financials
    • Work closely with finance to provide accurate and timely cost and spend projections so as to ensure that finance is able to accurately account for the financials into the P&L.
• Resource Management
  • Resource Tracking
    • Ensure that resource hiring and development plans are put in place for all resources, and are executed with no exceptions.
    • All mandatory certifications are to be completed by all the resources.
    • Ensure that each third party vendor resource has a defined exit date and the exit procedures are carried out in accordance with the defined exit date.

What you’ll do

• Be the accountable executive to lead the India Tech Application Delivery and Maintenance function.
• Develop strong working relationships with local stakeholders like Product, Ops, HR, Finance etc.
• Deliver all applications and maintain them in production through a combination of own development, vendor development, or vendor products so as to ensure that end business outcomes are achieved.
• Business Strategy and Planning
  • Ensures that operational procedures are fit for purpose, and that operational problems are identified and resolved
• Technology Controls
  • Manage Technology Enterprise Risk Register
  • Representing Technology in Governance forums and initiatives like Risk Committee
  • Establish and maintain the Business Process Architecture for core Technology Processes with support of accountable process owners.
• Vendor Management
  • Review and track Supplier SLAs and KPIs to ensure optimum portfolio support for Delivery teams

What experience you need

Mandatory

• Senior banking Tech Delivery Leader with senior tech delivery head roles in banks/investment banks.
• Min 10 to 12 years in leading and managing large teams delivering enterprise business solutions
• Experience with a bank with exposure to RBI submissions, audits, and assessments
• Proven ability to work with others to achieve results and proactively address sources of conflict and emotion with focus on the best solution

Preferred

• Experience of setting up and managing high performance bank tech architecture from scratch.
• Evidence of developing and maintaining effective relationships across business and IT in a matrix-structure / international organization

What could set you apart

• Understands and implements industry leading trends and uses knowledge to identify factors that differentiate Equifax from its competitors.
• Possess the required in-depth knowledge and experience needed to operate independently with limited guidance and oversight.
• Apply new perspectives on existing solutions to solve complex problems.
• Demonstrates solid understanding of customers’ perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs
• Make decisions within guidelines and policies that impact a range of customer, operational, process, or project activities
• Provide behaviorally oriented performance feedback to others without hesitation, even when the feedback is difficult to deliver

#India

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

IND-Mumbai-Equifax Credit Information Services

Function:

Function - Tech Dev and Client Services

Schedule:

Full time