Tesla

Makes electric cars, robotaxis and grid batteries

IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTel Aviv-Yafo, IsraelNo salary listed

About the Job

Requirements

A bachelor's degree in computer science or equivalent education or training.
At least 4 years of experience in desktop support, including at least 2 years in global or international organizations.
Experience with ticketing systems for managing technical requests and issues.
Proficiency in supporting iOS and Android mobile devices, Microsoft Windows, Microsoft Office, and Apple OS X.
Experience with Voice over Internet Protocol systems, network troubleshooting, and Active Directory.
Ability to manage IT stock and maintain vendor relationships.
Ability to work independently with minimal supervision.

Responsibilities

Provide daily technical support for laptops, software applications, Voice over Internet Protocol phones, smartphones, tablets, printers, and other computer hardware.
Respond to technical assistance requests over the phone or through the ticketing system.
Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
Manage vendor relationships to ensure timely ordering, delivery, and distribution of IT equipment.
Oversee IT stock management by ensuring adequate supplies, tracking inventory, and maintaining accurate records.
Assist in organizing and prioritizing technical projects to meet deadlines.
Be available for occasional weekend work, after-hours support, and on-call duties as needed.
Travel without restrictions to locations as needed, including the UAE and Jordan.
Work on-site from the office full-time.

Category	Engineering & Information Technology
Location	Tel Aviv-Yafo, Tel Aviv District
Requisition ID	285382
Type	Full-time

Job Description

About Tesla: Tesla is at the forefront of sustainable energy, designing, manufacturing, and servicing the world’s leading solar technology, energy storage systems, and electric vehicles. We empower individuals to generate, store, and use clean energy in an eco-friendly way. We are committed to hiring and developing top talent globally. At Tesla, we foster an inclusive work environment where everyone, regardless of background, can thrive. Our teams collaborate across various disciplines to tackle complex challenges with creativity and passion, all while contributing to a more sustainable future. The Role: We are looking for an IT Support Technician to join our team in Tel Aviv, Israel. In this role, you will troubleshoot and resolve technical issues related to workstations and manage vendor relationships and IT stock to ensure smooth operations. This is a hybrid position that requires providing support both over the phone and in person.

Job Responsibilities

Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware.
Quickly respond to requests for technical assistance over the phone or via ticketing system
Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
Manage relationships with vendors to ensure timely ordering, delivery, and distribution of IT equipment.
Oversee IT stock management, ensuring adequate supplies, tracking inventory, and maintaining accurate records.
Assist in organizing and prioritizing technical projects to meet deadlines.
Be available for occasional weekend work, after-hours support, and on-call duties as needed.
Ability to travel to locations (as needed) without restrictions, locations such as UAE and Jordan.
This is an on-site role, and the employee will be expected to work from the office full-time.

Job Requirements

Bachelor’s degree in computer science or equivalent education/training.
4+ years of experience in desktop support, including at least 2 years in global or international organizations.
Experience with ticketing systems for managing technical requests and issues.
Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, and Apple OS X.
Experience with VOIP systems, network troubleshooting, and Active Directory.
Excellent communication and customer service skills.
Strong ability to manage IT stock and maintain vendor relationships.
Detail-oriented with strong problem-solving skills.
Self-motivated and capable of working independently with minimal supervision

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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