Benefits Coordinator

Position Summary

Work Arrangement:

***This position is available as a hybrid position in our Wilmington, DE office.***

At The Bancorp, we’ve spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward-looking approach to deliver creative, real-world solutions. We work side by side with our partners to help them grow and innovate with confidence. Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes. 

Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.

The Benefits Coordinator role is responsible for administering employee benefits programs and helping employees understand and navigate their benefits. This role partners with internal teams and vendors to deliver responsive service, support compliance, and promote employee well-being.

Key Responsibilities

• Supports the day to day administration of the benefits activities in the Total Rewards department. Works closely with management to determine daily and project related assignments.
• Responds and meet with employees on Health and Welfare coverage and related issues to ensure they understand how to best apply the offerings to their personal situation and make the appropriate selections.
• Assists in managing the benefits data and systems to ensure employees have real time access to their benefits information including retirement balances, health bills, wellness points, etc.
• Manages Leave of Absence Administration (LOA). Work with external vendor to intake and respond to routine requests and investigate complex cases to a compliant resolution.
• Supports Benefits Leadership on Health and Welfare employee communications for annual programs and ad-hoc topics.
• Reconciles benefit vendor invoices using AI, researches discrepancies, and works with vendors to resolve billing issues.
• Assists in managing the wellness program by coordinating initiatives, employee communications, and participation tracking.
• Develops and generates standard and ad hoc reports from the payroll/HRIS system; ensure data requests are meet requirements and are completed in a timely matter.
• Conducts new hire orientation on a rotating basis with other HR team members.
• Works closely with management to ensure employees have a seamless user experience with the 401(k) program. Assists with program compliance and regulatory requirements.
• Maintains all respective procedures, process guides, and policies for benefits.
• Performs other duties as assigned.

Qualification Requirements

• Undergraduate degree or an equivalent combination of training and experience.
• Minimum of 2 years in Benefits or related experience.
• Strong working knowledge of retirement, health and welfare benefits, rules, and regulations preferred.
• Excellent verbal, written, and interpersonal communication skills preferred.
• A team player able to work effectively in a team fostered, multi-tasking environment preferred.
• Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook preferred.
• Proficient in using AI tools to support benefits administration, analyze data, and improve process efficiency preferred.

What Success Looks Like

• Employee benefits questions and leave of absence requests are resolved accurately and within established timelines.
• Vendor invoices are reconciled each billing cycle, with discrepancies identified and resolved promptly.
• Benefits data, systems, and reports are accurate, current, and delivered on time.
• Benefits procedures, process guides, and policies stay current and support program compliance.

Why This Role Matters

Benefits are among the most personal parts of the employee experience. This role helps employees understand and use their health, welfare, retirement, and leave benefits with confidence, while keeping the programs accurate and compliant behind the scenes.

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture & Background Screening

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.