Clerk Lead Front Desk

Job Description

• Serve as the Lead Front Desk Agent and provide guidance and support to Front Desk team members during shifts.
• Assist with training, onboarding, and coaching new Front Desk Agents.
• Support daily front office operations and ensure adherence to hotel policies and brand standards.
• Resolve guest concerns and service recovery issues in a professional and timely manner.
• Assist with balancing room inventory, room assignments, and special guest requests.
• Monitor guest satisfaction scores and help implement service improvement initiatives.
• Act as the Manager on Duty when assigned and provide leadership coverage in the absence of Front Office leadership.
• Ensure accurate processing of guest check-ins, check-outs, billing adjustments, and cash handling procedures.
• Communicate operational updates and shift information to team members and leadership.
• Promote teamwork and maintain a positive, guest-focused environment.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines, computer and telephone. 
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation: 20 to N/A (USD) (HOURLY)