EPOS

Unifies SaaS, payments, financing for SMEs

Merchant Operations Executive

Inventory Management +1Confirmed live in the last 24 hours

Full-timeGeorge Town, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

A diploma qualification is required.
Two to three years of experience in operations or customer support is required.
Experience using a warehouse management system and accurately handling operational transactions and documentation is required.
Experience working with operational data and performance metrics, including key performance indicator tracking and reporting, is required.
Hands-on experience with merchant onboarding, stock reconciliation, audits, and issue resolution is required.
Proficiency in Mandarin is required.
Eligibility to work in Malaysia is required.

Responsibilities

Manage end-to-end operational activities, including merchant onboarding, inventory management, logistics coordination, and warehouse operations.
Coordinate with suppliers, merchants, third-party logistics providers, warehouses, and internal stakeholders on shipment schedules, delivery arrangements, inventory movement, merchant activation, and issue resolution.
Handle operational transactions and documentation through enterprise resource planning and warehouse management systems, including inventory records, stock movements, merchant setup, compliance requirements, and operational reporting.
Monitor inventory performance, stock accuracy, merchant activity, and operational key performance indicators, and drive continuous improvements to efficiency, service quality, and customer experience.
Support merchants and internal teams by managing inquiries, troubleshooting operational issues, coordinating cross-functional resolutions, and ensuring timely execution of operational processes.
Conduct regular audits, stock takes, reconciliations, warehouse visits, and compliance checks to maintain operational accuracy, regulatory adherence, and effective control of business assets.
Collaborate with Sales, Finance, Procurement, Technology, and Logistics teams to support business growth, inventory planning, merchant success, and continuous process improvement initiatives.

Desired Qualifications

Experience in the point-of-sale domain is a plus.

Merchant Operations Executive

EPOS · George Town, Malaysia · Full-time · Posted 2026-06-03

Workplace: on_site

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

Manage end-to-end operational activities, including merchant onboarding, inventory management, logistics coordination, and warehouse operations to ensure smooth business operations.
Coordinate with suppliers, merchants, 3PL providers, warehouses, and internal stakeholders to oversee shipment schedules, delivery arrangements, inventory movement, merchant activation, and issue resolution.
Handle operational transactions and documentation accurately through ERP/WMS systems, including inventory records, stock movements, merchant setup, compliance requirements, and operational reporting.
Monitor inventory performance, stock accuracy, merchant activity, and operational KPIs, while driving continuous improvements to enhance efficiency, service quality, and overall customer experience.
Provide day-to-day support for merchants and internal teams by managing inquiries, troubleshooting operational issues, coordinating cross-functional resolutions, and ensuring timely execution of operational processes.
Conduct regular audits, stock takes, reconciliations, warehouse visits, and compliance checks to maintain operational accuracy, regulatory adherence, and effective control of business assets.
Collaborate closely with Sales, Finance, Procurement, Technology, and Logistics teams to support business growth, inventory planning, merchant success, and continuous process improvement initiatives.

Requirements

Diploma qualification.
2-3 years of experience in operations or customer support.
Experience using a WMS system and handling operational transactions and documentation accurately.
Experience working with operational data and performance metrics, including KPI tracking and reporting.
Hands-on experience with merchant onboarding, stock reconciliation, audits, and issue resolution.
Proficiency in Mandarin.
Eligible to work in Malaysia.
Experience in the POS domain is a plus.

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

Recently Posted Jobs

Explore more opportunities at EPOS

See more jobs