Resident Services Coordinator
About the job
- A high school diploma or equivalent is required.
- A valid driver’s license may be required.
- At least one year of experience in customer service, sales, hospitality, or retail is required.
- Experience using Microsoft Outlook, Word, and Excel is required.
- Ability to read, write, understand, and communicate in English is required.
- Intermediate knowledge of Microsoft Outlook, Word, and Excel is required.
- Strong typing skills are required.
- Ability to manage difficult customers or situations while providing customer service is required.
- Professional verbal and written communication skills are required.
- Attention to detail, organizational skills, time-management skills, and problem-solving skills are required.
- Ability to manage conflicting priorities and adjust priorities daily is required.
- Ability to work a flexible schedule including weekends, evenings, and holidays is required.
- Plan and execute resident events.
- Create newsletters and communications.
- Welcome new residents and enhance their move-in experience.
- Provide ongoing support to residents.
- Address and resolve resident concerns.
- Maintain professional communication with residents and prospects.
- Promote the property through outreach and social media.
- Build positive relationships with local businesses and vendors.
- Assist with phone calls, work orders, and rent processing.
- Manage mail and package deliveries.
- Coordinate clubhouse rentals and maintain supplies.
- Work safely and cooperatively with others, including supervisors.
- Adhere to performance standards despite stressful conditions.
- Communicate effectively and respectfully to provide exceptional customer service.
- Follow all federal, state, and local laws and company policies.
About the company
Fairfield is a vertically integrated real estate operator and investment manager that focuses on multifamily housing. It runs every part of the business in-house, including development, construction, acquisition, and property and asset management. This means Fairfield can plan, build, and manage apartment communities all under one umbrella, helping control quality, timing, and costs. The company has over 40 years of experience and operates across more than 35 markets, with about 1,590 associates. Its approach sets it apart from competitors by covering the full lifecycle of a property—from development to ongoing management—at scale. Fairfield’s goal is to create exceptional living experiences and build strong communities while growing its portfolio.”} Ợಷ? { } } ? } ?>? }
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
San Diego, California
Founded
1997
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Simplify's Take
What believers are saying
- Fairfield bought Portofino Place for $208 million, expanding South Florida exposure in August 2026.
- Merrick on Midway, Penstone, and Rowlen opened in 2026, adding near-term leasing inventory.
- The Resort at Encinitas renovation and 1010 Waugh opening support fee growth and rent lifts.
What critics are saying
- News 12 reported 2026 Long Island tenant complaints, and New York regulators reviewed Fairfield.
- BBB logged 55 complaints in three years, including 20 closures during the last twelve months.
- Persistent habitability lawsuits and resident backlash can damage renewals, licensing, and brand value.
What makes Fairfield unique
- Fairfield owns about 50,600 units nationwide, spanning luxury, renovated, and affordable housing.
- Its vertically integrated platform covers development, construction, renovation, management, acquisitions, and dispositions.
- 2026 NMHC rankings show Fairfield among the nation's top multifamily owners and managers.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Time Off
- Paid Holidays
- Sick Days
- Volunteer Time Off
- Flexible Spending Account
- Life Insurance
- Disability Insurance