Services Attendant

POSITION SUMMARY:   Under the General Supervision of the Program Supervisor, performs duties relative to the registration of departmental program and services and the control and admittance of Canada Games Complex.

MAJOR RESPONSIBILITIES:

• Opens and closes the facility as per procedures.
• Admits and performs clerical/cash/computer duties for members, program participants, groups and day users. Is responsible for accurate accounting of all sales and day cash balances reports.
• Promotes and sells Canada Games Complex memberships and programs throughout counter sales and Registration Hot Line.
• Participates in the registration of Community Services Department programs and services to the general public.
• Processes and maintains files related to the registration of Community Services department programs and members at specified dates.
• Adopts tele-marketing procedures to increase membership renewals and sends out renewal notices to all members at specified dates.
• Answers telephone and counter inquires concerning the operation and services of the Canada Games Complex. Directs all calls and messages to the appropriate persons.
• Books courts, controls equipment usage and makes sure locks, keys and towels are available to patrons.
• Sells coupons and gift certificates for the Canada Games Complex, Community Recreation and the golf courses.
• Performs public relations functions at the Services Desk (tours, minor complaints, inquires, cancelled classes, etc.)
• Follows the procedures for the collection of returned cheques, DDS rejection debits and payments for invoices.
• Adopts a safe and responsible operation of all equipment and work station while maintaining a clean environment.
• Regularly attends and participates in Services and general Staff meetings.
• Acts as an Emergency Co-coordinator in absence of full-time Services Supervisor.
• Performs other related duties as assigned.

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QUALIFICATIONS:  

Education/Experience:

• Minimum Grade 11 education
• An ability to communicate tactfully and effectively with the public
• Experience in handling money and the ability to operate automated/computerized equipment is required
• Some post secondary education and/or experience in business, recreation, sports or fitness is an asset

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• Must be willing to work evenings and weekends
• Must have or obtain within three months of employment, first Aid and CPR certification and WHMIS (courses available throughout employer)
• Must obtain Customer Service training at the first available opportunity
• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
• Hours of work must not exceed 24 hours per week

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General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE:  It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.  Therefore, a resume submitted to the City must not include references to any of the above characteristics.  Do not include: 

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant.  If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant.  Please do not submit your Criminal Record Check with your application.

ACCOMMODATION:  Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

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