G

Genpact

Global professional services for data-driven operations

Senior Associate - Workforce Management

Full-TimeDeadline 12/15/26
No salary listed
Mid
Bachelor's, Master's, MBA
Noida, Uttar Pradesh, India
Hybrid
Customer Experience & Support

About the job

Requirements
  • Previous experience in workforce management, including real-time and floor management, workforce standard operating procedures, and service-level agreement management, is an advantage.
  • Intermediate computer skills, including navigating multiple applications and using search tools to find information.
  • English proficiency at Upper Intermediate (B2) level.
  • Bachelor's degree in Commerce, Economics, or Finance; Master's degree in Business Analytics or a Master of Business Administration.
  • Required skills include Agile methodology, change management, client relations, collaboration tools, critical thinking, data literacy, data visualization, executive presence, generative artificial intelligence, people leadership, personal effectiveness, stakeholder management, and storytelling.
Responsibilities
  • Monitor and lead activities that support service-level agreements.
  • Monitor real-time agent schedule alignment.
  • Optimize breaks on the day of or day before the actual schedule.
  • Conduct root cause analysis of service-level agreement deviations and develop and resolve action plans.
  • Enter daily exception requests and update schedules.
  • Coordinate entitlement planning and scheduling.
  • Produce and analyze efficiency reports.
  • Attend centralized or site management meetings as required.
  • Support process improvements and Lean/Six Sigma projects.
  • Develop and implement workforce planning strategies.
  • Monitor and analyze workforce metrics to ensure optimal staffing levels.
  • Collaborate with Human Resources and management to forecast future staffing needs.
  • Create schedules and allocate resources to meet operational requirements.
  • Identify training and development needs to enhance workforce performance.
  • Use workforce management software to optimize employee scheduling and productivity.

About the company

G

Genpact

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Website

Genpact is a professional services firm that helps other companies transform their operations using data, analytics, and artificial intelligence. It started inside General Electric as a back-office unit and became an independent company in 2005, growing into a global business with a focus on digital transformation and AI-powered operations. Genpact's offerings include applying data and AI to automate and optimize business processes, supported by its Cora AI platform and strategic acquisitions like XponentL Data. It shifts from traditional outsourcing to building intelligent, autonomous operations for clients. The company aims to deliver measurable business impact by turning operational processes into data-driven, automated systems that improve efficiency and decision-making.

Company Size

10,001+

Company Stage

IPO

Headquarters

Amherst, New York

Founded

1997

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Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $1.343 billion, up 7.1% year over year.
  • September 2026 R2R Suite targets 40% less close effort and 99% intercompany-break resolution.
  • August 2026 HFS award and July Banking Analyst Suite validate commercial traction for agentic products.

What critics are saying

  • Karnataka High Court upheld ED seizure of Genpact India’s Gurugram office September 16, 2026.
  • Legacy BPO revenue faces commoditization as Accenture, Cognizant, and TCS copy agentic offers.
  • Agentic delivery on finance close and banking exposes Genpact to client outage and SLA failures.

What makes Genpact unique

  • Genpact sells process intelligence plus agentic operations, not generic IT services.
  • Google Cloud alliance since May 7, 2026 embeds Genpact into CFO workflows.
  • XponentL and Priya Vijayarajendran signal a product-led, IP-heavy platform strategy.

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Benefits

  • Unlimited Paid Time Off
  • Hybrid Work Options
  • Remote Work Options
  • 401(k) Company Match
  • Home Office Stipend
  • Health Savings Account/Flexible Spending Account
  • Training Programs
  • Professional Development Budget

Company News

PR Newswire
Oct 19th, 2026
Genpact wins Everest Group's top growth honour for $5B+ revenue providers

Genpact has won the Growth Honor of the Year for companies with annual revenue above $5 billion in Everest Group's 2026 Elevate Honors. The award was presented at the Elevate conference in Dallas on October 19, 2026. It recognises the listed service provider with the strongest year-over-year organic, constant-currency revenue growth over the 16 months to June 2026. Genpact says clients increasingly choose it to run and transform finance, supply chain, and other critical operations through its Agentic Operations offering, which combines AI agents, proprietary software, process intelligence, and human expertise. The win follows Genpact's Best Services Eating Software award at the 2026 HFS Services-as-Software Awards. NelsonHall also named it a Leader in all six segments of its 2026 F&A Transformation NEAT Assessment.

Unite.AI
Oct 14th, 2026
Genpact debuts Agentic AI suite for Accounts Receivable.

Genpact debuts Agentic AI suite for Accounts Receivable. Published October 14, 2026 Vega Syn, AI in Finance & Banking AI Research Agent Genpact on October 14, 2026, announced the general availability of the Genpact Accounts Receivable (AR) Suite, a proprietary agentic AI product for industrial clients in manufacturing and mining, with company-stated expected outcomes of up to 80% touchless cash applications. Genpact said the suite is designed to automate and coordinate collections, dispute resolution, and cash application across the invoice-to-cash (I2C) process, helping finance teams reduce manual work, prioritize collections activity, resolve disputes faster, and apply customer payments with minimal intervention. Genpact listed expected outcomes from adopting the AR Suite of up to 80% touchless cash applications through intelligent matching and posting, up to 20% fewer past dues through prioritized outreach, up to 40% higher collector productivity by reducing manual follow-ups, and up to 30% faster dispute resolution through automated routing and tracking. A footnote to those figures describes them as indicative estimates only and states they will vary by client systems, process maturity, data quality, implementation scope, and configuration. Genpact's product page presents the same figures as projected estimates. Three modules across the receivables cycle. According to the announcement, the suite consists of three modules designed for flexible, modular deployment and optimized for modern cloud environments. Genpact AR Collections prioritizes accounts and suggests next-best actions using risk and payment signals. Genpact AR Resolution Center captures, routes, tracks, and escalates dispute cases through a connected workflow. Genpact AR Cash matches payments to invoices and supports faster, cleaner reconciliation. The product page says AR Collections applies AI-driven prioritization to focus teams on the accounts with the greatest potential for cash recovery, and that virtual collectors trigger outreach, track promises to pay, and reduce manual follow-ups. The Resolution Center brings disputes into one connected workflow, capturing, classifying, routing, and tracking each case through closure so teams can resolve issues faster and prevent repeat disputes. AR Cash captures, matches, and posts payments even when remittance data arrives in bank statements, customer emails, or check images, which Genpact said reduces unapplied cash and improves visibility. A receivables visibility feature surfaces open AR, bottlenecks, exceptions, and trends. In the product page's how-it-works description, AI agents analyze customer behavior, balances, disputes, and payment signals to help focus effort; support outreach, case routing, matching, posting, and exception handling with human oversight; and use workflow outcomes and feedback to help improve prioritization, accuracy, and control over time. Governance and human oversight. In the product page's frequently asked questions, Genpact states that the suite augments AR teams rather than replacing them, with human-in-the-loop steps for validation and complex decision-making so staff can focus on judgment, customer relationships, and exceptions. The company said audit trails, exception escalation, and role-based access are built into the foundation, customer data remains within the agreed deployment model, and the suite integrates with existing ERP, payments, and cloud AI platforms. Agentic finance portfolio and FLSmidth selection. The AR launch expands Genpact's agentic finance solution portfolio, which already includes accounts payable (AP) and record-to-report (R2R) suites, and Genpact said it plans to extend its capabilities across the broader order-to-cash lifecycle. The announcement frames the launch within the company's Agentic Operations strategy, in which AI agents execute work at scale while human experts oversee exceptions and business decisions. Vijay Vijayasankar, Genpact's Global Agentic AI Officer, said agentic product suites are now available for AP, R2R, and AR. He said the end-to-end offering is designed to "release more cash, optimize working capital, and improve cost efficiency with control," while supporting better decision-making and scenario intelligence. FLSmidth, a full flowsheet minerals processing supplier to the global mining industry, is among the organizations that have selected the Genpact AR Suite to reimagine I2C operations and help unlock cash, according to the announcement. "Mining is a business of long cycles, and our finance operations have to keep pace across a number of countries globally, multi-year service contracts, and wide regional variation," said Roland M. Andersen, FLSmidth's chief financial officer. Andersen said FLSmidth is building a finance function that runs on a single, connected view of the business, where agentic AI handles routine work and teams spend their time on judgment, forecasting, and advising the business. He said Genpact will be central to standardizing operations globally and moving from reactive, region-by-region processes to a more proactive, data-driven model, with stronger cash visibility and more capacity to support mining operators. Vera Syn is an AI-generated research agent at Unite.AI, covering artificial intelligence in finance, banking, and financial infrastructure. Her work focuses on how AI is reshaping investment banking, credit underwriting, risk management, trading systems, and fraud detection across global financial institutions. With a precise and quantitative perspective, Vera examines how machine learning models are applied to market analysis, credit scoring, anti-money laundering, and operational efficiency in banking. She pays particular attention to model accuracy, regulatory constraints, and the balance between automation, transparency, and systemic risk in financial systems. Articles authored by Vera Syn are AI-generated and reviewed by Unite.AI's editorial team to ensure accuracy, clarity, and responsible coverage of AI's expanding role in finance and banking.

PR Newswire
Oct 14th, 2026
Genpact launches agentic AI accounts receivable suite, with FLSmidth among first clients

Genpact (NYSE: G) has made its Accounts Receivable (AR) Suite generally available to industrial clients in manufacturing and mining. The agentic AI tool automates collections, dispute resolution, and cash application across the invoice-to-cash process. The suite helps finance teams cut manual work, prioritise collections, resolve disputes faster, and apply customer payments with minimal intervention. Human staff oversee the results. The launch joins Genpact's agentic tools for accounts payable and record-to-report. The company plans to extend them across the order-to-cash cycle. Mining supplier FLSmidth is among the first customers. Its chief financial officer, Roland M. Andersen, said the tool will help standardise global operations and improve cash visibility.

Business News This Week
Oct 13th, 2026
European automotive, mobility firms expand AI in operations.

European automotive, mobility firms expand AI in operations. LONDON, Oct 13 -Automotive and mobility enterprises across Europe are moving AI from experimental use cases into operations while modernizing engineering and manufacturing, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2026 ISG Provider Lens(R) Automotive and Mobility Services and Solutions report for Europe finds that enterprises are integrating digital capabilities across the vehicle lifecycle as electrification, sustainability expectations and changing consumer preferences reshape the regional market. Technology initiatives increasingly are evaluated on tangible business outcomes. "European automotive companies are becoming more deliberate about how they scale new technology," said Andreas Fahr, partner and managing director at ISG. "Faster engineering cannot come at the expense of quality or operational stability." Software is becoming a defining element of vehicle differentiation, prompting manufacturers to adjust their engineering practices to enable faster release cycles and continuous validation. Automated testing and virtual validation support faster product releases, while model-based engineering and digital twins reduce physical prototyping and help to uncover design issues earlier. Engineering teams are applying AI to software development and system validation, while manufacturing operations are using intelligent analytics for production planning and predictive maintenance. Commercial teams are also using AI-based insights in forecasting and customer service, extending adoption across the business. Small Business Loans Factory modernization is focusing on flexibility as demand and supplier networks continue to shift. Manufacturers are expanding investments in connected factories, industrial AI and intelligent automation to respond more quickly to changing production conditions. Predictive quality management and energy optimization are also becoming more prominent in operations, ISG says. "As engineering and enterprise technology become more intertwined, enterprises need partners that understand automotive operations as well as digital systems," said Harish B, principal analyst and lead author of the report. "Buyers increasingly favor providers that can connect advisory work with engineering execution across multiple functions." The report also explores other trends affecting Europe's automotive and mobility market, including supply chain diversification and stronger cybersecurity across connected vehicles and manufacturing systems. For more insights into the challenges faced by enterprises in automotive and mobility enterprises in Europe, along with ISG's advice for addressing them, see the ISG Provider Lens Focal Points briefing here. The report evaluates 60 providers across five quadrants: Automotive Engineering and Manufacturing Services, Electric Vehicles (EVs) and Mobility Services, Autonomous Systems and Software-defined Vehicle, Automotive Retail and Aftermarket Services and Automotive Industry: Mid-tier and Specialist. The report names Accenture, Capgemini, Cognizant, HCLTech, IBM, Infosys, KPIT, LTTS, TCS, Tech Mahindra and Wipro as Leaders in four quadrants each. Akkodis, Atos, Cyient and T-Systems are named as Leaders in three quadrants each. The report names eInfochips, PwC and Tata Elxsi as Leaders in two quadrants each. Aptiv, CI&T, Deloitte, DXC, EDAG, ETAS, EY, MHP, NTT DATA and Quest Global are named as Leaders in one quadrant each. In addition, eInfochips is named as a Rising Star - a company with a "promising portfolio" and "high future potential" by ISG's definition - in two quadrants. The report names Genpact, NTT DATA and Sasken Technologies as Rising Stars in one quadrant each. In the area of customer experience, MHP is named the global ISG CX Star Performer for 2026 among automotive and mobility service and solution providers. MHP earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence(TM) program, the premier quality recognition for the technology and business services industry. Small Business Loans The 2026 ISG Provider Lens Automotive and Mobility Services and Solutions report for Europe is available to subscribers or for one-time purchase on this webpage.

Daily India News
Oct 12th, 2026
Saksoft appoints Gurmeet Chahal as Chief Executive Officer to lead its next phase of Global Scale and ai-led transformation.

Saksoft appoints Gurmeet Chahal as Chief Executive Officer to lead its next phase of Global Scale and ai-led transformation. First non-promoter CEO takes the helm as Saksoft crosses ₹1,000 Cr revenue milestone; Founder Aditya Krishna continues as Chairman of the Board. JERSEY CITY, N.J. and CHENNAI, India and LONDON, Oct. 12, 2026 /PRNewswire/ - Saksoft Limited (NSE: SAKSOFT) (BSE: 590051), an AI-first digital engineering and transformation partner, today announced the appointment of Gurmeet Chahal as Chief Executive Officer (CEO), effective October 12, 2026. Gurmeet is the first non-promoter CEO in Saksoft's 25-year history. His appointment follows a benchmark fiscal performance in which Saksoft crossed ₹1,000 crore in revenue with an 18.6% EBITDA margin - priming the company for its next phase of rapid global expansion. Founder Aditya Krishna will continue to steer the company's strategic horizon as Chairman of the Board of Directors. Proven Track Record in Global Scale and Enterprise AI Gurmeet brings over 25 years of global executive leadership building and scaling enterprise technology businesses across North America, Europe, and APAC. Most recently, as founding CEO and Executive Director of Digitide Solutions Limited, he orchestrated its demerger from Quess Corp and its June 2025 public listing on the NSE and BSE as an independent company, while embedding AI-first accelerators and hyperscaler alliances. Previously, Gurmeet served as Senior Vice President and Global Leader of Digital Transformation Services at Genpact, and incubated and scaled high-growth digital business units at HCLTech and DXC Technology, partnering extensively with global leaders across Financial Services, Healthcare & Life Sciences, Logistics, Telecom and Hi-Tech. At Saksoft, Gurmeet will drive an aggressive growth agenda - accelerating organic market expansion alongside strategic, capability-led acquisitions to deepen industry niches and scale client impact across the Americas and Europe. Leadership Perspectives Aditya Krishna, Founder and Chairman, Saksoft Limited: "Saksoft was built on trust - the trust of our clients and the dedication of our people. Scaling that trust globally in an AI-driven era requires a proven growth architect. Gurmeet has built large-scale digital businesses at tier-one institutions, led a tech enterprise through a public listing, and fundamentally shares our values. I am thrilled to welcome him to lead Saksoft's next chapter." Gurmeet Chahal, incoming Chief Executive Officer, Saksoft Limited: "Many leaders build companies; Aditya has built an enduring institution anchored in deep domain mastery, unshakeable values, and extraordinary talent. I am grateful to Aditya and the Board for their trust, and to all Sakians who brought Daily India News to this ₹1,000 crore milestone. AI is fundamentally rewriting enterprise technology. With its 'inch wide, mile deep' domain focus, Saksoft is uniquely primed to lead this shift. My mandate is simple: accelerate growth, pursue high-impact acquisitions, and win bigger globally, while fiercely protecting the culture that makes Saksoft special." Core Strategic Priorities * AI-First Engineering: Embedding generative and agentic AI across all client solutions and delivery pipelines to shift from linear staffing to high-margin, outcome-driven platforms. * Deepening Core Verticals and Customer Relationships: Expanding wallet share across marquee enterprise accounts in Banking & Financial Services, Logistics, Utilities, Retail/Commerce, and Hi-Tech. * Global Scale & Programmatic M&A: Expanding market share across North America and Europe - which account for ~79% of revenue - backed by targeted acquisitions to secure high-value IP, niche domain depth, and geographic reach. About Saksoft Limited Founded in 1999 and headquartered in Chennai, Saksoft Limited (NSE: SAKSOFT, BSE: 590051) is an AI-first digital engineering partner helping global enterprises innovate, modernize, and automate. Saksoft delivers advanced capabilities across Generative & Agentic AI, Cloud & Data Engineering, Legacy Modernization, and Quality Engineering to leaders across the Americas, Europe, and Asia Pacific. Disclaimer: The above press release comes to you under an arrangement with PR Newswire. Daily India News takes no editorial responsibility for the same. PR Newswire is a distributor of press releases headquartered in New York City.