Senior Product Specialist
SITA
Senior Product Specialist
SITA
Global travel IT solutions for airlines
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
As a Senior Product Specialist, you will support the product lifecycle activities for the LAN/WLAN and AIOps Observability portfolio within the Communications & Data Exchange Business Unit, serving the global Air Transport Industry (ATI).
Reporting to the Product Portfolio Manager, you will work as part of a team of Solution Engineers and Product Managers, contributing to product decisions under guidance while developing your product ownership and stakeholder management capability.
You will focus on market research, customer feedback analysis, backlog refinement, roadmap updates, product documentation and performance reporting, ensuring the managed products maintain a strong competitive position in the market.
Product lifecycle and market analysis
Monitor all aspects of the product life cycle for LAN/WLAN and AIOps Observability, including short- and long-term development and marketing activities.
Perform market and competitive analyses to stay abreast of industry trends and ensure the competitive position of the products.
Research and analyse customer feedback, usage data and operational datasets to identify opportunities for product and service improvement.
Investigate questions relating to existing programmes, processes and procedures, and recommend practical improvements.
Product definition and delivery support
Contribute to the definition of product requirements and translate customer needs into clear, prioritised backlog items and roadmap updates.
Support the execution of the development plan for new and evolving products and services, tracking project schedules, identifying risks and communicating progress to stakeholders.
Carry out product and solution development activities using established systems and processes, solving known problems and delivering defined outcomes.
Work with the Product Creation Project Manager and technical teams to support agile delivery of scalable, secure and high-performance services.
Documentation, reporting and stakeholder support
Produce and maintain product documentation, providing a clear and current view of the products to internal and external teams.
Prepare complex documents and contribute to the preparation of data and analytics reports, gathering and summarising data for special reports.
Support the preparation of business cases and value propositions with data-driven inputs and analysis.
Support Product Marketing and Commercial teams with inputs to go-to-market narratives, positioning and messaging.
Support sales and bid teams during enterprise and government tenders as a subject-matter contributor on LAN/WLAN and AIOps Observability solutions.
Engage with internal and external stakeholders to ensure real-world feedback informs continuous product improvement.
Personal capability building
Develop own capability through formal and informal training, coaching and development planning, and maintain relevant professional accreditation where applicable.
Maintain an up-to-date understanding of relevant technology, external regulation and industry best practice through ongoing education, conferences and specialist media.
3+ years of relevant experience in a product, technical or pre-sales role.
Experience in LAN/WLAN and/or AIOps observability in a B2B environment; pre-sales exposure is a plus.
Exposure to platform products, observability, automation, AIOps or operational intelligence solutions is highly desirable.
Prior experience in the Telecom Industry or Air Transport Industry technology is an advantage.
Basic experience of coordinating the work of others (for example, coordinating virtual or cross-functional workstreams).
Working knowledge of networking technologies and IT trends.
Familiarity with Stage-Gate or an equivalent product development methodology.
Good financial acumen and comfort working with numerical and commercial data.
Ability to present clear ideas and gain stakeholders' buy-in across different functions.
Understanding of trends and innovations within the airline and airport industry is a plus.
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
SITA provides IT and communications solutions for the air transport industry, serving airlines and airports worldwide. Its products cover areas such as passenger check-in, flight operations messaging, baggage tracking, and airport-to-airline communications, all delivered through a global network of integrated software systems and services. The company connects airlines, airports, ground handlers, and other partners to enable smooth travel operations and better customer experiences. What sets SITA apart is its long history (nearly a century) and its deep, industry-wide reach; it focuses on interoperability and end-to-end integration across the entire air transport ecosystem, backed by partnerships and a shared infrastructure rather than standalone products. The company’s goal is to keep building connections that unite the fragmented aviation industry and to deliver better solutions that streamline operations and improve the travel experience for customers.
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