Technician - Managed Services

Build a career where values meet worldwide opportunity.

Job Description: Technician - Managed Services

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technician to join our amazing culture. As the Technician you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and at home. You want to grow with us and deliver results as an exceptional Technician
Who We Are
With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
Job Title: 
Technician - Managed Services  
Reporting Line: 
 
Reports to: Operations Manager – Managed Services MEA 
Direct Reports: None 
 
Department / Business Unit: 
Managed Services 
Work Location: 
United Arab Emirates 
Job Purpose 
Responsible for performing basic to intermediate maintenance tasks for security systems which include installation, basic troubleshooting, repairing, and preventative maintenance. 
 
What you’ll do with “Our Training and Your Experience” 
 
Perform corrective maintenance and routine preventative maintenance procedures within the specified date and time.  
Attends reactive callouts or on-demand callouts within working hours and outside working hours. (whichever timing is applicable)  
Performs basic troubleshooting which includes hardware and software components.  
 Installs or replaces hardware components of the system like a camera, access control panel, etc.  
Updates Team Leader on the progress of work.  
 24/7 attendance of Rectification callouts.  
Maintains a courteous professional manner with all clients, other contractors, and fellow employees.  
Assures health and safety standards are used which comply with the company guidelines 
 
Key Relationships 
 
Internal:  
Operations Manager – Managed Services MEA 
Technical Managed – Managed Services 
Engineers, Team Leaders 
Audit & HSE  
Account Executives 
Logistics 
 
External:  
Client 
 
Job Dimensions 
 
Direct Reports: None 
Geographical Scope: Middle East & Africa 
 
What You’ll Need 
 
1-2 years’ experience in security systems. 
UAE Experience is a plus.  
High School Diploma and/or relevant institute technical certifications. 
 
 
 
Requirements: 
 
Computer Literate.  
Using basic electrical tools. 
Operating a fiber splicing unit. 
Termination of various types of ELV cables. 
Generic Troubleshooting skills. 
Good communication skills (oral and written). 
Driving license is a plus. 
 
 
Convergint is an Equal Opportunity Employer. 
Visit our Convergint careers site to learn more about the company and the exciting opportunities available. 
 


Convergint is an Equal Opportunity Employer.