In Room Dining Coordinator - PM

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned In Room Dining Coordinator to join our Pier Sixty-Six Resort team! You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Reporting to the Food & Beverage management team, as a In Room Dining Coordinator, you will play a pivotal role in delivering unparalleled dining experiences to our esteemed guests. You will be responsible for coordinating all aspects of in-room dining services, ensuring seamless execution and exceeding guest expectations.

Responsibilities

• Order Taking & Accuracy: Answer incoming guest calls promptly and professionally, take food and beverage orders in accordance with Forbes Five-Star service standards, repeat orders back to guests to confirm accuracy, and communicate estimated delivery times.

• POS & Billing: Accurately enter guest orders into the point-of-sale (POS) system, ensure charges are posted to the correct guest folio or account, and process all transactions in accordance with hotel accounting procedures and established controls.

• Kitchen Coordination: Communicate guest orders and special requests promptly to the Culinary team, verify order receipt, and coordinate with service Team Members to ensure accurate and timely delivery.

• Guest Experience: Provide personalized and professional guest interactions, anticipate guest needs, accommodate special requests, address concerns promptly, and maintain consistent service standards throughout the guest experience.

• Menu Knowledge: Maintain comprehensive and current knowledge of all In-Room Dining food and beverage offerings, including ingredients, preparation methods, pricing, dietary accommodations, allergens, and menu changes.

• Standards Compliance: Follow all departmental policies and procedures, food safety and sanitation requirements, hotel accounting standards, and Forbes Five-Star hospitality service expectations.

• Coordinate daily In-Room Dining activities to ensure efficient communication between guests, Culinary, and service Team Members.

• Monitor incoming orders and follow up on preparation and delivery progress to ensure established delivery times are met.

• Ensure guest preferences, dietary restrictions, special requests, and VIP instructions are accurately communicated to the appropriate departments.

• Assist with maintaining accurate guest order records, billing documentation, and departmental reports.

• Monitor the In-Room Dining telephone line and ensure all calls are answered promptly and courteously.

• Communicate effectively with Front Office, Housekeeping, and other departments to coordinate guest requests and resolve service-related issues.

• Handle guest inquiries and complaints professionally, escalating concerns to management when appropriate.

• Assist with maintaining menus, order-taking materials, departmental forms, and operational supplies.

• Maintain the organization and cleanliness of the In-Room Dining office and assigned work areas.

• Support the In-Room Dining Manager and Supervisor with daily administrative and operational responsibilities.

• Perform additional duties as assigned by management.

Additional Duties & Responsibilities:

• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of all department food and beverage offerings.
• All side-work thoroughly done in a timely fashion.
• Checks are closed out in ten minutes or less after the guests have paid.
• Guest’s name, table number and room number are put on all checks, with the appropriate guest count.
• Participate in ongoing training and encourage the personal development of all associates/coworkers.

Physical Requirements 

• Ability to sit, stand, and walk for extended periods throughout the shift while performing administrative and operational duties.

• Ability to frequently move between the In-Room Dining office, kitchen, pantry, and other resort areas to coordinate daily operations.

• Ability to bend, stoop, reach, and stretch when organizing supplies, retrieving documents, and assisting with departmental operations.

• Ability to lift, carry, push, and pull items weighing up to 25 pounds, including menus, supplies, small equipment, and service materials.

• Ability to use a computer, telephone, tablet, and point-of-sale systems for extended periods.

• Ability to perform repetitive hand and finger movements, including typing, data entry, handling paperwork, and operating office equipment.

• Ability to maintain visual attention to computer screens, guest orders, schedules, and operational reports.

• Ability to communicate clearly and effectively with guests, Team Members, and other departments in person, by telephone, and electronically.

• Ability to work in varying environmental conditions, including office spaces, kitchen areas, and food service operations.

• Ability to maintain focus, organization, and physical stamina while managing multiple requests and competing priorities in a fast-paced hospitality environment.

Qualifications

• Previous experience in a similar role within a luxury hotel or resort environment is highly desirable.
• Exceptional customer service skills with a genuine passion for exceeding guest expectations.
• Strong communication and interpersonal skills, with the ability to interact confidently with guests and colleagues at all levels.
• Detail-oriented approach with the ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of food and beverage operations, including menu items, wine pairing, and service techniques.
• Flexibility to work various shifts, including weekends and holidays, based on business needs.
• High school diploma or equivalent; additional education or certification in hospitality management is a plus.

 As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort