Senior Lead Customer Technology Advisor - SAP

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
As a Customer Technology Advisor in the SAP domain, you will understand customers’ business and IT challenges and translate them into viable, executable SAP solutions by combining Kyndryl’s services, technologies, and partner ecosystem.
You will connect customer challenges, SAP strategy, cloud and operations design, proposal profitability, and delivery feasibility, acting as a technology-led business development leader who converts customers’ SAP transformation themes into Kyndryl business opportunities.
Going beyond SAP-only proposals, you will lead solution proposals that combine capabilities across Cloud, AI, Data, Security, infrastructure, and operations, with a view of the customer’s entire IT environment.

What you will do
• Understand customers’ business and IT challenges and identify SAP-led transformation themes and new business opportunities
• Plan and propose SAP modernization, including migrations to S/4HANA and RISE with SAP
• Apply SAP technical knowledge and advisory skills to shape customer challenges into opportunities and improve proposal quality
• Plan and propose integrated solutions combining SAP, Cloud, AI, Data, Security, infrastructure, and operations
• Collaborate with sales, architects, and delivery teams to define proposal strategies and advance opportunities
• Enhance solutions through collaboration with SAP and partner companies
• Drive business development to create new pipeline and revenue
• Strengthen relationships with existing customers, grow accounts, and create new business opportunities
• Validate proposals from technical and delivery perspectives and reduce delivery risks in the early stages of opportunities
• Collaborate with Kyndryl teams in Japan and globally on solution discussions and reviews, leveraging global expertise and best practices

Who You Are

Required skills and experience
• Approximately 3–5 years of hands-on experience in the SAP domain
• Experience proposing to customers a migration project to S/4HANA or RISE with SAP
• Experience understanding customers’ business and IT challenges and planning and proposing technology-enabled solutions
• Bachelor's degree or Master’s degree
• Experience selling technical services for multi-industry customers

Preferred skills and experience

• IT industry experience: approximately 10 years of practical experience in the IT industry
• SAP experience: experience in SAP modernization or large, complex SAP projects, or experience proposing SAP solutions and services at an SIer or IT services company
• Business development and proposal leadership: experience identifying new opportunities, creating pipeline, developing business, growing accounts, or leading proposals from both technical and business perspectives as a solution architect or pre-sales professional
• Adjacent technologies: knowledge and experience in Cloud, AI, Data, Security, infrastructure, operations, and other areas in addition to SAP
• English skills: experience working with global teams and comfort communicating via email, reading materials, and meetings in English

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.