Customer Relations Associate
HTC
Customer Relations Associate
HTC
Local telecommunications services and fiber broadband
Show off the latest technology as a Customer Relations Associate in one of our Retail Branch Offices. At HTC, the possibilities are truly endless, and one of the best places to start is on our retail team. After all, what better way to become an expert on HTC services than getting your hands on the latest technology and serving our members?
This is not an average job in retail. This is your foot in the door with the nation’s largest telecommunications cooperative. Customer Relations Associates in our Branch Offices use their knowledge and passion to deliver seamless member experiences while pursuing challenging and rewarding goals. At HTC, we value our employees, and we love connecting members to their world.
Big opportunities are stocked inside our Branch Offices. A Retail Customer Relations Associate accepts, solicits, and processes new sales of all lines of business, including but not limited to, Voice, Video/HTC TV Max, Internet, Mobile, Security, and all ancillary products and services associated with the business lines. They connect with members through face-to-face interaction, phone call, and email to assist with orders, questions, payments, and more.
Completed a high school degree or GED.
Understanding of latest technology.
Minimum of two years related experience and/or training.
Ability to work a flexible schedule, including extended hours to assist with Contact Center queue coverage as needed, Saturdays, call-ins, call-outs, shift work, and select holidays.
Strong Work Ethic • Attention to Detail • Initiative • Empathy • Excellent Customer Service Skills • Team-player Attitude
This is a foot in the door with the nation's largest telecommunications cooperative.
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HTC is a large, locally owned telecommunications cooperative that provides a full range of communications services. Its offerings include local telephone, long distance, digital wireless, digital cable, high-speed internet, and advanced business services such as remote recovery, LAN/WAN design, firewall and VPN security. It also offers Home Security and Fiber to the Home under the HTC Bluewave brand, a fiber optic network that delivers very high-speed internet, 100% digital cable TV, and voice services from a single delivery point. The company differentiates itself through its cooperative model and focus on serving the community with reliable services at good value, backed by a large fiber network and integrated home services. HTC’s goal is to improve the quality of life in the areas it serves by providing dependable, value-driven communications and by partnering with local communities to build a better society.
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