Quality Systems & NetSuite Implementation Specialist

#MaesaMagic  

The next gen beauty company, Maesa is transforming the industry by incubating and growing meaningful, innovative brands and making prestige beauty accessible. Maesa believes beauty ignites inspiration, creativity, imagination, and connection, sparking new ideas and possibilities, and meeting unmet consumer needs. Through best-in-class design, formulation, brand creation and marketing capabilities, Maesa delivers new, better and different products with an unsurpassed speed to market. Maesa works with a variety of retailers to create and launch brands across beauty and wellness categories. The current portfolio includes Kristin Ess, Hairitage by Mindy McKnight, Fine'ry, Being Frenshe, MIX:BAR and Niches & Nooks among other brands. For more information, visit www.maesa.com. 

About the Role

The Quality Systems & NetSuite Implementation Specialist will support the design, implementation, validation, rollout, and ongoing improvement of the NetSuite Quality Management System (QMS). The role will partner with Quality, IT, Operations, and cross-functional stakeholders to translate quality processes into effective system workflows, reporting tools, automation, and user-facing solutions. The position will also verify that the system performs as intended and will support non-conformance administration while developing the documentation, training materials, and technical support needed for successful adoption.

This role is temporary position for approximately 6 months. This role is based in NYC and you will be expected in office 3 days a week, at minimum per Company policy.

Key Responsibilities

QMS System Design & Implementation

• Support the design, configuration, implementation, and rollout of the NetSuite QMS platform.
• Translate Quality business requirements into practical system workflows, forms, fields, dashboards, permissions, and reporting structures.
• Help establish how quality activities are reported, tracked, managed, and automated within the system.
• Support workflows for non-conformances, investigations, corrective and preventive actions (CAPAs), deviations, complaints, supplier quality, and other quality events.
• Enter, maintain, and manage non-conformance records within NetSuite QMS, including supporting documentation, status updates, action tracking, closure tracking, and associated metrics and trend reporting.
• Partner with Quality and IT to automate assignments, notifications, due dates, escalations, approvals, status tracking, and recurring reports.

System Validation & Performance Qualification

• Develop and execute system test plans, user acceptance testing, and Performance Qualification (PQ) protocols using representative business scenarios.
• Verify that configured workflows, calculations, notifications, permissions, reports, and data controls function properly and meet approved requirements.
• Document test scripts, objective evidence, deviations, defects, corrective actions, retesting, and final acceptance.
• Support change control and regression testing for system enhancements and future releases.
• Maintain qualification documentation in accordance with applicable company procedures and quality-system expectations.

Reporting, Metrics & Automation

• Develop dashboards, reports, and key performance indicators that improve visibility of quality performance.
• Automate tracking of quality events, investigations, CAPAs, closure status, supplier performance, defect trends, recurring issues, and cost of quality.
• Establish scheduled and on-demand reporting for Quality, leadership, and cross-functional stakeholders.
• Assess data quality and reporting accuracy and recommend improvements to system fields, workflows, and controls.
• Convert QMS data into actionable trend analyses and management information.

Training, Documentation & Rollout Support

• Develop user manuals, work instructions, quick-reference guides, process maps, frequently asked questions, and role-specific training materials.
• Conduct or support training for Quality and cross-functional users before system launch and ongoing.
• Provide hands-on user and technical support during rollout, go-live, and the post-launch stabilization period.
• Troubleshoot user questions and system issues and coordinate resolution with IT, NetSuite resources, or external implementation partners.
• Capture user feedback, maintain an issue log, and recommend workflow, reporting, or usability improvements.
• Support ongoing system administration, refresher training, and continuous improvement after implementation.
• Perform other related duties and responsibilities as assigned by the supervisor.

Qualifications

• Bachelor's degree or equivalent experience in Information Systems, Engineering, Operations, Business, or a related field.
• At least 1 year of experience supporting quality systems, ERP/QMS implementation, system validation, business process improvement, or related activities.
• Experience with NetSuite Quality Management, SuiteFlow, saved searches, dashboards, and Power BI is strongly preferred.
• Working knowledge of QMS processes such as non-conformance, CAPA, deviation, complaint handling, supplier quality, change control, and document control.
• Experience developing and executing user acceptance testing or performance qualification protocols and documenting system validation evidence.
• Experience developing SOPs, user manuals, training materials, work instructions, and technical guidance.
• Strong analytical, documentation, troubleshooting, communication, and project-management skills.
• Ability to translate business and quality requirements into practical, controlled, and user-friendly system solutions.

What We Offer 

$40/hr - $45/hr. Exact compensation may vary based on skills, experience, and location. 

Our Commitment to You 

At Maesa, we live by our values of collaboration, curiosity, game-changing, creativity, and discipline.  We believe our people and partners are a creative force that catalyzes the possibilities in beauty to break through traditional limits and discover the “new” without restriction. We prioritize creating and fostering a welcoming environment for employees, partners, ideas, approaches, and endeavors — all through a spirit of warmth and inclusivity. As set forth in Maesa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.   

Our EVP

Maesa is the next-gen beauty company, where bold ideas become beautiful brands. We ignite the dreamer and doer in each of us. We move at the speed of culture to push boundaries and redefine possibilities unleashing #maesamagic everyday. By fostering a start-up spirit, we equip everyone to lead with accountability & execute with excellence. We champion each voice and empower every journey, creating an environment where we celebrate diversity of thinking, calculated risk taking, and cutting-edge innovation. Growth is personal, intentional, and limitless.