Education Account Manager

Job Description

What you’d be doing in this role

• Own the school system lifecycle. You'll own strategy, prospecting, planning, onboarding, execution, and results within identified school systems.

• Foster relationships with school system administration. You'll be responsible for managing the relationships with the key stakeholders and decision-makers at a national and provincial level, and getting them what they need, be it technical documentation and support, onboarding help, teacher development resources, Canva tips and tricks, and strategic guidance

• Serve as an ambassador of Canva Education with teachers and educators at managed school systems.

• Provide Value to Customers and to Canva. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within school systems.

• Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users.

• Identify trends and usage patterns. You'll utilize data analysis to shape your strategic approach to sales and account management, and to note emerging trends to share with Canva’s Sales & Success, Product, and Marketing teams.

• Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified school systems to build meaningful and impactful relationships.

• Seek out new customers: You'll identify high-value school systems that have not yet signed with Canva, source strategic leads, and close deals to bring Canva to those school systems. (bullet point for sales segment now)

Qualifications

Qualifications

• Experience with the District Education Market. You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration.

• Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level.

• Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams.

• Experience with Implementing new Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective.

• Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.

• Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.

• Experience in Community Management. You understand social media standard processes and tactics for educating audiences.

• Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!

Additional Information