Team Lead – Collections

• You'll lead a team of collections analysts and own the timely, accurate collection of receivables across [regions / customer segments].
• You'll drive cash flow, reduce overdue balances and DSO, resolve disputes and coach your team to build strong customer relationships. You'll work closely with Billing, Sales, Customer Success and Credit Risk.

Key responsibilities

Lead, coach and develop a team of 7+ collections analysts, setting clear KPIs and objectives, hold regular 1:1s to monitor progress, and manage team performance effectively

Own collection targets, including overdue balances, DSO and cash receipts, and report progress to senior stakeholders

Review the aged debt portfolio, prioritise high-value and high-risk accounts and set collection strategies

Lead regular debt review meetings, ensuring clear actions, ownership and follow-up on overdue and high-risk accounts

Identify accounts at risk of bad debt and ensure timely escalation, documentation and recommendations for provisioning or write-off

Manage escalations and resolve invoice disputes with Billing, Sales and Customer Success

Ensure accurate cash application, allocation, credit offset, unpaid cash and account reconciliation

Support credit risk activity, including credit holds, payment plans and inputs to bad debt provisioning

Prepare weekly and monthly collections reports, forecasts and variance commentary

Identify and drive process improvements and automation opportunities across the Order to Cash cycle

Work collaboratively across Finance, Sales, Billing, Legal and Customer Success to address root causes of overdue debt and improve the overall customer payment experience

Ensure compliance with internal controls, audit requirements and company policies

Build a positive, inclusive and high-performing team culture

Ad-hoc projects to support the business 

Skills and experience

Essential

5 years' experience in collections, credit control or accounts receivable, including 3 years in a team lead or supervisory role

Strong understanding of the Order to Cash process and AR metrics (days sales outstanding, ageing, collection effectiveness index, average days delinquent)

Proven ability to manage and motivate a team to meet targets

Excellent communication and negotiation skills, with confidence engaging senior customer contacts

Strong analytical and Excel skills

Experience with an ERP or AR system (for example [NetSuite / AI / Salesforce / Navision)

 

Desirable 

 

Bachelor's degree in finance, Accounting, Commerce, CICM or a related field (or 5+ years equivalent experience)

Experience in SaaS, technology or automotive sectors

Exposure to multi-currency and multi-region collections

Experience working in fast paced complex environment 

Experience with collections tools or automation (for example [AI / Power BI)

Familiarity with process improvement methods

Behaviours and competencies

Takes ownership and accountability for results

Puts the customer first, with a calm and professional approach to difficult conversations

Coaches and develops people

Pays attention to detail and stays committed to control and compliance

Collaborates well, adapts quickly and works comfortably in a changing environment

What we offer

[Benefits, flexible working, learning and development. To be confirmed by HR.]

Equal opportunity

Keyloop is committed to building an inclusive workplace. We welcome applications from all qualified candidates, regardless of gender, age, race, religion, disability or any other protected characteristic. We offer reasonable adjustments on request.

This is a draft. HR and Talent Acquisition must review grading, salary banding, legal wording and the standard JD template before publication.