Global Security Operations Center Analyst - GSOC

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The GSOC Analyst supports 24/7/365 monitoring, analysis, and coordination of security and life-safety events that may impact company personnel, facilities, assets, and operations worldwide. This role serves as the on-duty shift lead, providing elevated incident leadership, risk-based decision support, and cross-functional communications while performing GSOC Operator duties as needed to ensure operational continuity.

*** We are hiring for 4 positions on different schedules. Details to be discussed during interviews.

MAJOR ACCOUNTABILITIES:

• Provide shift-level operational leadership as the on-duty shift lead, ensuring monitoring coverage, workload prioritization, and response quality.
• Lead the lifecycle of incidents requiring enhanced coordination, including detection, triage, verification, communications, escalation, and post-incident documentation.
• Serve as the primary escalation point for GSOC Operators; provide decision support and direction during ambiguous or high-impact events.
• Coordinate response and communications with cross-functional partners (e.g., HR, Legal, Corporate Communications, Facilities, Technology teams, Site Leadership) and external responders as required.
• Produce high-quality critical incident communications, ensuring accuracy, clarity, and timely escalation to leadership and emergency services.
• Monitor global risks and disruptive events (geopolitical, criminal, natural hazards) and deliver actionable situational awareness updates and summaries.
• Support travel risk operations by reviewing alerts, assessing potential exposure, and coordinating appropriate outreach/notifications per procedure.
• Ensure adherence to GSOC SOPs, escalation matrices, and reporting standards; identify gaps and recommend improvements to leadership.
• Perform quality assurance reviews for incident documentation and shift logs; ensure accurate timelines and consistent closure practices.
• Monitor system performance and operational health; escalate issues to support teams and maintain continuity procedures during outages.
• Contribute to training, coaching, and readiness exercises to build operator capability and consistency across shifts.

REQUIREMENTS FOR SUCCESS:

• Bachelor’s degree preferred; equivalent operational experience considered.
• 3-6 years of progressive experience in GSOC/corporate security operations, emergency operations, investigations, intelligence/situational awareness, or similar roles, ideally in a 24/7 environment.
• Demonstrated experience leading incident coordination, applying escalation criteria, and briefing stakeholders.
• Experience with Travel Risk management.
• Strong analytical writing skills and ability to produce concise, operationally relevant updates.
• Strong interpersonal and communication skills with the ability to engage effectively with senior stakeholders during time-sensitive events.
• Proven ability to manage high-pressure, fast-moving situations with sound judgment.
• Ability to work different shifts (including nights/weekends/holidays) in a 24/7 environment.
• Proficiency with Microsoft 365 and collaboration tools.
• Successful completion of pre-hire background screening.

Boston, MA Headquarters - (NB) Only Pay Range: $70,600.00 - $90,500.00 - $110,400.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.