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Tide

Freemium digital banking for small businesses

Site Reliability Engineering Manager

Engineering LeadershipUpdated on Nov 12
Full-timeRemote in Bulgaria

About the Job

Requirements

  • At least 10 years of experience in software engineering or infrastructure engineering roles.
  • At least 3 years of experience in engineering leadership roles.
  • Strong knowledge of service-level indicators, service-level objectives, service-level agreements, and error budgets.
  • Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry.
  • Experience using Terraform.
  • Working knowledge of Kubernetes, AWS, and Java.
  • Experience with canary rollouts, automatic rollback, and auto-scaling.
  • Knowledge of reliability patterns such as retries, backoffs, dead-letter queues, the transactional outbox, and feature flags.
  • Ability to plan, prioritize, and manage expectations, particularly during incidents and retrospectives.
  • Experience running blameless retrospectives that uncover the root cause of complex issues.

Responsibilities

  • Lead the SRE team by hiring, coaching, and setting clear goals.
  • Define service-level objectives with service owners and run the error budget policy.
  • Operate the observability platform in production 24/7, including service-level objectives and platform alerting.
  • Build deployment guardrails such as canary rollouts and automatic rollback.
  • Detect partner degradation early using synthetic monitoring and vendor scorecards.
  • Automate manual incident work, such as recording incident timelines and drafting status updates.
  • Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
  • Track service-level objective attainment and member-facing reliability metrics.
  • Advise product engineering teams on reliability.

About the Company

Tide

Freemium digital banking for small businesses

Tide provides digital banking for small and medium-sized businesses, offering business accounts, invoicing, expense management, and instant card control through a digital-first platform. It works by automatically tagging income and expenses, uploading and matching receipts, and storing records, while invoices can be sent, paid, and tracked within the app and a free business Mastercard is managed from the app. The platform differentiates itself with an integrated, all-in-one toolkit that combines accounting features with banking, plus a risk-based onboarding process that may reject some applicants. Tide’s goal is to simplify financial management for business owners by providing a comprehensive, easy-to-use banking and bookkeeping solution in one place.

Company size
1,001-5,000
Company stage
Growth Equity (Venture Capital)
Total funding
$539.7M
Headquarters
London, United Kingdom
Founded
2015

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