Customer Service Manager

Job Description

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.  

Key Responsibilities 

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.  
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.  
• Ensure store is meeting all compliance and legislative requirements.  
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.  
• Establish and oversee effective warehouse inventory management processes and systems.  

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer. 
• Drives Results - Consistently achieves results, even under tough circumstances. 
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals. 
• Plans and Aligns - Plans and prioritizes to align with organisational goals. 

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!